Just give me the error messageon July 9, 2007 at 1:41 pm
Just give me the error message!!!
Greetings all, I have lurked long enough. I now share with you my tales of woe…I work for a large telecommunications company. I will not state the name, but it sounds very similar to 'Kersnizon'.
Let us start with one that is especially memorable. One of exactly two hangups in five and a half years of tech support. A customer I will always remember as 'Mr. Volcanic.'
SC: Mr. Volcanic. (Not his real name obviously.)
MV: My Email doesn't work!
Dingwell: I'd be happy to help you with that. What email program are you using and what error message are you getting?
MV: Are you stupid? Fix my email!!!
Dingwell: I do apologize for the difficulty that you are having. I'd be happy to help you with that if you can provide me with the email program you are using and the error message you are getting.
MV: Why are you asking me all these stupid questions? Just fix my email!!!
Dingwell: I'd like to do that, and we can as soon as you tell me what email program you are using and what error message you are getting.
MV: Why are you wasting my time like this!! Fix my Email! Fix MY EMAIL!
Dingwell: Sir, I've been trying to help you but you won't give me the information that I need to help you with this. I do apologize for that.
MV: You have the most piss poor attitude I have ever seen! I'm going to have your job if you keep this up! STOP ASKING ME STUPID QUESTIONS AND FIX MY EMAIL!!!!
Dingwell: Unfortunately sir, I don't think it's going to be possible for me to fix anything without asking some questions. I do apologize for that.
MV: You're refusing to help me??!?!! Get me your manager right now you incompetent F**K!
Dingwell: Actually sir, I've offered to help you numerous times but you won't give me any of the information I need to fix your problem. I'll be happy to get you my…
MV: I'VE HAD ENOUGH OF YOUR F**KING CRAP! GET ME YOUR F**CKING MANAGER RIGHT NOW!
Dingwell: Sir I'll be happy to get you my supervisor, but you're going to need to stop using that language or we'll have to….
MV: F**K YOU YOU LITTLE F****T! DON'T TELL ME HOW TO SPEAK! I'LL SAY WHATEVER THE F**K I WANT!
Dingwell: Sir, if you continue to use language like that I'm ending this call. I apologize…
MV: F**k YOU! YOU C*********G LITTLE…
Dingwell: Thank you for calling Kersnizon sir, please call us back when you have regained your composure. *click*
Yes, that call actually happened. Yes, that's pretty much word for word what happened. Yes, he called back in again and yes he got hung up on each time for the same reson. 'Customer became verbally abusive. Ending call.