The Confused Complainer
by Sir Spaniard the 12th
This is one story that will stay in my mind for years to come, for simple WTF factor…
At my store, we have monthly deals that we find out about roughly a week before the start of the month.
For this month, we were selling 2x 2litre CocaCola bottles for $5 or something.
One afternoon, a lady comes in, and brings 2 1.25L bottles up to the counter, which I scan, and tell her the price (a little more then the deal). The conversation that followed was something along the lines of this:
SC: The tag says 2 for $5.
Me: That's actually the 2L bottles. It's stran…
SC: NO, YOU'RE WRONG. It's 1.25L!
Me: …. No it isn't… It's the 2L bottles. We've had this deal for about 2 weeks now.
SC: Show me where on the tag that it says 2Litre bottles! You can't!
Me: (very placidly) It says it… there, (small print) and there. (normal print).
SC: It's not clear enough! It should be clearer!
Me: Well.. if you look at the picture, it's clearly 2 bottles of 2L coke…
SC: It's in the wrong place! You should put it in a better spot!
Me: (thinking) (Is there any place that could possibly be any better then directly in front of the product we're selling?) I don't understand the problem.. the deal gives you a half litre more, for $?? less.
Eventually, after about 5 minutes of this… She stormed out. (Bye, you crazy lady! )
I've had customers have a dig at me for many reasons, but that was the only time I've ever had someone get upset because I pointed out that they could get more for less.