It’s the green buttonon July 9, 2007 at 1:39 pm
It's the green button!
Our debit/credit/EBT card machines cause the most headaches.
I can understand it, a little. Several customers have told me that we're the only store they know of where the magnetic strip has to face to the right. But that's why there is a neon orange sign on the machine saying, 'Magnetic strip faces to your right.' I mean, how much more simple can it get?
I can also understand it because usually you press one of the little gray buttons next to 'yes' or 'no' when it says, 'Is such-and-such amount OK?' But, again, there's a neon orange sign! It says "Enter = OK." And it's not like it's some little ambiguous button, hiding in the corner of the machine. It's the biggest button on the thing! And it's bright green!
Even with these two signs taped to the machine, 95% of the customers swipe their card upside down and backwards. Then when you try to give them simple instructions, like, 'Flip your card the other way,' it's like their hands go into a freaky frenzy, turning the card every OTHER way, and at a million miles an hour! I'm like, "Yes, that way–no, the–no, other side–YES! YOU'VE GOT IT!" Then when they finally get that part down-pat, you hear them pushing every OTHER button other than the 'Enter' button. I told one girl, 'Push the green button,' and she actually wiggled her finger and said, 'Okay, green, green, green button…' She couldn't identify the color green!