It’s the green buttonon July 9, 2007 at 1:39 pm
What's so hard about just working with me?
I had one of those calls yesterday. One of the "I don't know, just fix it!" calls. The conversation went something like this:
Me: Blah blah blah opening crap.
SC: I need to download your software.
Me: What version of Windows do you have?
SC: (blows up) I don't know! Stop asking me stupid questions, I just need your software!
Me: I can't help you unless I know what version of Windows you have.
SC: Rant, rave, finally follows directions to find out what version.
Me: Oh no, you don't have the right updates (Windows XP, but she didn't have any service packs installed, and we need those)
SC: I'm going to download it anyway! You're useless! *click*
It was actually much longer and more frustrating than that. She kept insisting that I was asking stupid questions, and that she didn't need to know that. Then that I was useless. All said in a very slow "You must be a moron" tone. Just one of those people who refuses to let you help. I found myself wondering how people like this even function in real life.
At a restaurant:
Server: Hi, welcome to ****** how can I help you?
SC: I'm hungry
Server: Well, what would you like today
SC: I'm hungry! Bring me food!
Server: Ma'am, unless you tell me what you would like, I can't really help you.
SC: You're useless! I said that I'm hungry! I. Just. Want. FOOD!!
Server: Ma'am, I'm asking what kind of food you would like-
SC: Why are you asking me these stupid questions? I'm telling you everything you need to know!
Seriously. WTF is wrong with some people? Why do they think that calling tech support is magic?