Bits and Pieceson August 31, 2006 at 8:34 pm
Do you Listen, or Just Wait for your Turn to Speak?
Me: Thank you for calling *Home Gym Equipment Company.* This is Hawaiian Shirts. Are you calling to place an order for *latest advertised item* today?
Me: Okay. To start off, may I have your phone number, area code first, please?
Caller: (Gives phone number.)
Me: Thank you. Your name sir?
Caller: (Gives name.)
Me: And your shipping address?
Caller: Uh… Okay… (Gives address.)
Me: Do you have an email address you'd like to provide us with so we can send you notices about the shipping status of your order and so you can receive special offers from us periodically?
Caller: I don't know why you need that, but, okay. (Gives email.)
Me: And will you be paying by credit card, debit card, or electronic check, sir?
Caller: I have an American Exp… Look, I don't know what this is all about. I'm just trying to figure out what room my daughter is in.
Me: … Excuse me?
Caller: My daughter. What room is she in? You know. She was supposed to have *some kind of -ectomy surgery* this morning. What room did you put her in for recovery?
Me: I think you have the wrong number, sir. This is *Home Gym Equipment Company.*
Caller: What? I don't need *Home Gym Equipment Company.* I need *local hospital!* Why didn't you tell me who you were from the start?! *click*