Idiots and technology shouldn’t mixon August 25, 2006 at 5:30 pm
Adventures of the Insane Customer
I had the worst possible day today.
Started out with the annoying que not getting at all smaller, and auto"bong" all day long (the sound the phone makes). But it's been like that for three weeks so nothing new, though incredibly aggravating. I mean, by god people, it's summer time, why are you playing on your computer instead of enjoying your summer?
Anyway… Fifteen years I've been in customer service and never once have I been treated the way I was treated by a customer today.
Right before lunch, I got this phone call from a woman. She tells me that she just got a new pw for her username and it wasn't working.
So, being part of my job is to find out what's going on with that kind of thing, I elect to troubleshoot.
Only to barely be able to speak a word because she's freaking out, screaming at me about how horrible my company is, and how we have horrible service. Nothing new until she won't listen to a thing I say, and then starts to get personal whenever I try to tell her to do something.
Oh, and get this, her password is working just fine. It's the fact that the pw must have 8-16 alphanumeric letters that she doesn't like. So I get screamed at for that.
Then she starts calling me names and screaming at the top of her lungs. When I tell her that the 8 letters is for her security (instead of 6) she tells me I'm lying a number of times, that I don't know anything (mind you I'm keeping this much more polite than what she was saying it). Then she tells me that she knows more about computers than I do.
Yeah lady, that's why you had to have me walk you through how to change your pw to one you liked better.
Mind you, I didn't say that. But it got so bad that I self escalated to a supervisor. But the sup took too long. Meanwhile, the lady is screaming at me over the phone and I'm getting more upset by the minute, even gripping the arms of my chair hard enough to cause impressions in it.
Finally, just as the sup shows up, she says she's not willing to wait and hangs up.
No sooner does she hang up, than I burst into tears. Not because I was hurt but because I was soooooooo bloody angry, I could have torn her eyes out.
Even the other agents around me were asking if I was ok. My sup patted me on the back and told me to take myself out of the que and go for a walk because I was shaking.
When you listen to some wench tell you that you're the scum of the earth for 45 min screaming at the top of her lungs, it kind of gets to you.
I hate customers. And I hate customer service. I asked to take an upaid day off this week for my own sanity. I need more time, or I'm going to walk out of the place and never look back.
Oh, and get this, another piece of joy today but not so bad.
I had some idiotic woman accuse my company of being responsible for the power outage in her home.
Yes, because I somehow have a magic switch I can hit that will turn your power off in your entire house.
Now thats the first time I've heard that one. When I tried to explain thats something the city is responsible for, not my company, she said "Uh huh" and hung up.
I need to find a new job.