Why do they do this?on September 7, 2006 at 8:53 pm
Why, oh why, do people do things like this?
Just a couple of notes from today at work.
Mr Annoying calls in and doesn't even wait for me to ask for his phone number and greet him, instead he talks right over me and says "My internet isn't working."
Me : "What do you mean by not working? Does that mean you can't surf or are all the lights out on your modem."
Mr. Annoying : "I don't know, I just can't get online."
Me : "Well, unfortunately I need to know a little bit more than that. Can you take a look at your modem and tell me if you can see any lights on it?"
Mr. Annoying : "Well, no I can't. I'm not at home."
So I sit there dumbfounded for a second at how he could possibly know whether he's online or offline when he's not even at home and, just as I open my mouth to ask the next obvious question Mr. Annoying says "My son called and said he can't get online."
Me: "Well, from what I can see here, your modem is online. You should be able to surf. While it is probably very frustrating for your son to not have an internet connection, we do need for someone to be at your computer so we can do some troubleshooting."
And then Mr. Annoying asks "You don't need for someone over 18 to call in?"
Well, no dumbass, not to just do basic troubleshooting. Only if your internet is down and we need to schedule a tech. But no, I'd lose my job to say that, so I just tell him politely to "Please give your son a call and let him know to call us. We'll troubleshoot with him no problem."
And then there's Moron. The lady who simply CAN'T follow directions no matter how many times I tell her. It ended up a 45 minute phone call because she couldn't do EXACTLY what I told her because the very obvious icons on the screen that say "Network and Internet Connection" and "Performance and Maintenance" or "Network Connections" and "System" just apparently do not even exist on her confirmed Windows XP computer.
I still don't know what Moron was looking at. Never mind that I must have told her 20 times how to find it.
I finally OEM'd her just because I couldn't work with Moron.