I Know what I Saw!on October 26, 2006 at 8:16 pm
She never even said "thanks"….longish
Background: Last month we handed every customer that bought something a voucher. This voucher was for $5.00 off when you spend $15.00 or more on stationary to be used this month (back to school). As with any coupon or voucher, it says "limit one per transaction". Well, I wish it said "limit one per customer"………………….
This lady comes to the counter with 4 kids and tons of stationary. I ring it all through and bag all of it and then tell her her total. There are 5 bags worth of stuff. She then hands me one of these vouchers. So, I put it through and she pays by card. Ok, reciept prints out and she is about to leave when she says "wait, I forgot I had 3 more of those vouchers".
I tell her that even if she does, she can only use one per transaction. She smiles and says "oh, ok then" and then I see the lightbulb go off.
Yes, she wants me to refund it all (all 5 bags of crap) onto her card and do it in 4 seperate transactions! Now, because the voucher says "one per TRANSACTION" and not "one per CUSTOMER", I have to do it, even though I want to kill her. So, I smile and say "no problem"
So, I refund everything back onto her card and start again. Only, I have to make sure that all 4 transactions are $15.00 or over, or the voucher will not work. You may be thinking that with 5 bags of stuff (which also included books and magazines that the computer knows are not stationary items), it would be easy to make 4 transactions equal $15.00, but because of the books and magazines and the fact that all the stationary she bought were things that were about 50p each, it was very difficult. She also had some 3 for 2 items, which made it more difficult. Also, I am by myself downstairs because my company is too cheap to pay to have staff and we only have 2 people upstairs as well because of this (one day I will write allll about this on here). So, people from upstairs are starting to come downstairs to pay for their stuff, I guess thinking that they will get served faster.Now I have a massive line growing behind this woman and I am getting nervous. So, I just start ringing random things through til I see $15.00.
So, we get through the first transaction fine and onto the next one. Keep in mind, this lady is paying by card so it is taking even longer. While I am doing the second one, she realizes something: I only rang through 2 of her 3 for 2 items in the first transaction! SHIT!!!! So I have to refund it and do it all over again. What was pissing me off was that she did not even try to help add the stuff up to see what should go with what for each transaction. I am sorry, but if I were to do it perfectly, I would need a calculator and about 40 minutes to figure it out. What the hell did she want me to do?
So, I manage to do 3 transactions and while I am doing the 4th, she says that ANOTHER 3 for 2 did not go through! DOUBLE SHIT! So, again we go! Now you may be wondering why I did not check that it went through…reason is that the offer does not go through until I hit "subtotal" and when I hit that button, I can't see what has gone through as what, all I see is that money has been taken off. Half the time the stickers fall off of our 3 for 2 procducts, so I don't even know which ones were supposed to be in the offer.
Anyway, I fix that and do the 4th again…only it does not add up to $15.00. It is something like $14.37. Sweet Lord! At this point, if I could have just given her the $5.00 off, I would have, but the computer will only do it if it is $15.00 or more….so she asks what we have downstairs that would make it go up to $15.00. I tell her all we have are books and dvd's and they are exensive. So, she sends a kid upstairs to get a drink. About 3 mins later (no joke) the kid comes back and we use the final voucher and she is happy.
By now all the other customers have left and have said what they think of her and me and the store.
Do you think the bitch said "thanks" in ANY way, shape or form? NOPE! Just went away back to wherever it is that wicked bitches go.