March of the maroons.on April 16, 2007 at 5:09 pm
March of the maroons.
They're all maroons today, I swear.
me: I'm sorry, your account has had a hold placed on it by the chargeback department due to a disputed charge. You'll need to speak to them to get that straightened out before we can accept anymore orders.
sc: What do you mean, disputed?
me: someone has called us and said there were unauthorized charges on their cc that had been charged to your account. (read:FRAUD).
sc: Ok, well then I'll just use a different card.
me: I'm sorry, we cannot place any orders at all for this phone until that is straightened out.
sc: I don't understand.
me: well there are unauthorized charges on this account. We need to get that straightened out first.
sc: but I'm using a different card!
me: That doesn't matter, ma'am. There is fraudulent activity on this account, so we are not accepting charges until it's taken care of.
sc: well I don't understand why I just can't use a different card. The problem is with that card, isn't it? I can't believe this! I need to put minutes on my phone right now!
me: Because, ma'am, we've received a report of fraudulent activity on this
account. We've frozen the whole account until it's taken care of.
sc: this is ridiculous. I'M NOT USING THAT CARD! I don't understand why you can't just take an order using a different payment method. That chargeback thing only applies to that credit card!
me: no actually ma'am it applies to the entire account. If one card is being used fraudulently, how do we know that others aren't also?
sc: well, this is unbelievable. I just don't understand why I can't place another order.
me: well, ma'am, because you're using SOMEONE ELSE'S CARD and that is very, very, VERY illegal!
Boy, that shut her up.
*guy had a bounced check. he was sent to pre-collect. He apparently paid after much bitching about how it was bank's fault check bounced, not his. When you bounce, we block the account. When you pay it's unblocked but we do a security verification thing where we call the bank to verify funds and stuff. Well he paid earlier but called wanting to place an order, and his bank was closed. We couldn't verify funds.*
sc: (when he first gets on the phone) I just spoke to a girl and she was the stupidest person I've ever had to deal with.
me: Ohhhhhkayyyyy….let me take a look at your order. (After trying to contact bank) I'm sorry your bank is closed for the night, you'll need to replace this order during banking hours.
sc: So you're telling me I can't put minutes on the phone right now.
me: (thinking, yes that's correct Captain Obvious!) No, sir. you'll need to call back when your bank is open.
sc:But I've placed many orders with this checking account with you all.
me: Yes, sir, I see that, but I need to verify info on this account before we can put an order thru.
sc: Well I guess you're just incompetent then aren't you! ****(name of cell phone co) is just totally effing incompetent! fine. cancel my order. I'm never doing business with you idiots again!
me: (rather amused at this childish display) ok, no problem.
sc: I can't believe you're doing this to me! ***** is a goddamn motherflushing incompetent company that can't do anything right!
me: whatever you say, sir.
sc: are you laughing at me? ARE YOU LAUGHING AT ME?!
me: (trying to hold it in) Your order had been cancelled, I hope you have a nice day.
sc: I'm going to another cell phone company, you incompetent B****. Tell that to your managers.
me: Sure! We also do these verifications for cell phone companies A, B, C, and D. So if you get a phone through any of them you will come right back to this department. thank you and have a great day!
sc is utterly speechless at this.