I’m Going to Risk Losing My Job So You Can Get Your Way

by on January 30, 2007 at 9:51 pm
Posted In: Nasty

I'm Going to Risk Losing My Job So You Can Get Your Way

by Mike Taylor

NOT!

Simply put, my company has two policies which I needed to enforce today.

1. Never ever ring up a credit card sale unless the cardholder has the actual card in hand. Numbers on a piece of paper with the expiration date do not count.

2. Stores may NOT process telephone orders. That's why our website and 877 number exist.

The reason that both of these rules exist is to combat identity theft as it is related to credit card fraud.

Well, the irate SC on the phone could not get that through her head.

We had a woman and her daughter come in looking to make a purchase. The woman asked an associate if she could use her mom's card number. The associate came to me, I ascertained from him that they did not have the card. I told him to tell them no and went about my business.

Well, evidently they called the grandmother on the woman's cellphone to let her know that we couldn't accept the card. I then the cellphone handed to me by the little girl.

"My grandmother wants to speak to you," she says.

So I take the phone and repeatedly try to explain rule #1. Then she says, "Well, I'm giving my permission." This invokes rule #2. I tell her at least three times that these are anti-fraud measures.

"But I don't understand, I've ordered from other stores and… blah blah blah…"

I AGAIN tell her its an anti-fraud policy instituted by the company and I have no power to change that policy.

She goes on about how she has lived in the city where I work for a very long time and how her husband is a prominent lawyer and so on and so forth. Then proceeds to tell me how the company I work for, a GLOBAL company with retail outlets in North America, Europe, Japan, Australia, Russia, and Southeast Asia mind you, will never get very far in the world. I still don't bend and then she finally asks for the number of someone higher up the chain. I give her corporate's main number we conclude our call.

I then apologize to the woman and her daughter, who were much cooler about it than the grandmother. Afterwards, I get on the phone to my boss and the other assistant manager to give them a heads up. They back up my decision, and I then e-mail our district manager to give him the heads up so he doesn't get blindsided by this if the woman on the phone tells a different story.

I Know what I Saw!

by on October 26, 2006 at 8:16 pm
Posted In: Scammers

She never even said "thanks"….longish

by WHShit

Background: Last month we handed every customer that bought something a voucher. This voucher was for $5.00 off when you spend $15.00 or more on stationary to be used this month (back to school). As with any coupon or voucher, it says "limit one per transaction". Well, I wish it said "limit one per customer"………………….

This lady comes to the counter with 4 kids and tons of stationary. I ring it all through and bag all of it and then tell her her total. There are 5 bags worth of stuff. She then hands me one of these vouchers. So, I put it through and she pays by card. Ok, reciept prints out and she is about to leave when she says "wait, I forgot I had 3 more of those vouchers". 

I tell her that even if she does, she can only use one per transaction. She smiles and says "oh, ok then" and then I see the lightbulb go off.

Yes, she wants me to refund it all (all 5 bags of crap) onto her card and do it in 4 seperate transactions! Now, because the voucher says "one per TRANSACTION" and not "one per CUSTOMER", I have to do it, even though I want to kill her. So, I smile and say "no problem"

So, I refund everything back onto her card and start again. Only, I have to make sure that all 4 transactions are $15.00 or over, or the voucher will not work. You may be thinking that with 5 bags of stuff (which also included books and magazines that the computer knows are not stationary items), it would be easy to make 4 transactions equal $15.00, but because of the books and magazines and the fact that all the stationary she bought were things that were about 50p each, it was very difficult. She also had some 3 for 2 items, which made it more difficult. Also, I am by myself downstairs because my company is too cheap to pay to have staff and we only have 2 people upstairs as well because of this (one day I will write allll about this on here). So, people from upstairs are starting to come downstairs to pay for their stuff, I guess thinking that they will get served faster.Now I have a massive line growing behind this woman and I am getting nervous. So, I just start ringing random things through til I see $15.00.

So, we get through the first transaction fine and onto the next one. Keep in mind, this lady is paying by card so it is taking even longer. While I am doing the second one, she realizes something: I only rang through 2 of her 3 for 2 items in the first transaction! SHIT!!!! So I have to refund it and do it all over again. What was pissing me off was that she did not even try to help add the stuff up to see what should go with what for each transaction. I am sorry, but if I were to do it perfectly, I would need a calculator and about 40 minutes to figure it out. What the hell did she want me to do?

So, I manage to do 3 transactions and while I am doing the 4th, she says that ANOTHER 3 for 2 did not go through! DOUBLE SHIT! So, again we go! Now you may be wondering why I did not check that it went through…reason is that the offer does not go through until I hit "subtotal" and when I hit that button, I can't see what has gone through as what, all I see is that money has been taken off. Half the time the stickers fall off of our 3 for 2 procducts, so I don't even know which ones were supposed to be in the offer.

Anyway, I fix that and do the 4th again…only it does not add up to $15.00. It is something like $14.37. Sweet Lord! At this point, if I could have just given her the $5.00 off, I would have, but the computer will only do it if it is $15.00 or more….so she asks what we have downstairs that would make it go up to $15.00. I tell her all we have are books and dvd's and they are exensive. So, she sends a kid upstairs to get a drink. About 3 mins later (no joke) the kid comes back and we use the final voucher and she is happy.

By now all the other customers have left and have said what they think of her and me and the store.

Do you think the bitch said "thanks" in ANY way, shape or form? NOPE! Just went away back to wherever it is that wicked bitches go.

I Know what I Saw!

by on October 26, 2006 at 8:16 pm
Posted In: Scammers

But…you can still sell rusty cans of paint

by Ree

A guy comes in today trying to return 4 gallons of paint and a jug of sealer.
It was all a special kind of granite finish paint in a colour that we never carried, but only special ordered.

The cans were all rusted on top. The jug of sealer was dusty and grimy.

The date code (which is when it's received into our store) on two of the price tickets was 2000.
On the others, it was 2004. One of the cans had an expiry date of 2005.

The clerk asked him if he had a receipt.
Of course not.

She said, "Well, sir, without a receipt, I can't take these back. Two of these are 6 years old, and the others are at least 2 years old. We've never carried this colour in stock and it would have had to be special ordered for you."

The guy said, "That's impossible. We've only been in our house for a year."

She then pointed out the date codes and the fact that the cans were rusty probably meant they weren't stored properly. She then explained that we have a 30-day return policy with a receipt.

The guy told her, "Shove them up your ass. I'm never shopping here again."
Then he walked out, leaving her speechless and upset with a bunch of old cans of paint.

I Know what I Saw!

by on October 26, 2006 at 8:16 pm
Posted In: Scammers

BUT THE SIGN SAYS!!!! (WIC rant)

by GrocerySlave

I think the wic program is a good program in some ways, but there has to be a better way than all of the stupid individual checks. About half of the people that come shopping at my work on WIC know what they are doing, others are so stupid it makes me wonder how in the heck they were able to find the store if they can't even read the freaking check!!!

So this lady comes through my line at @10 pm with 8 different checks. She managed to get the juices, the beans and the peanut butters correct. The MILK EGG AND CHEESE one, she couldn't get any of it right. First she comes through with 2 doz. organic eggs, 2 gal. organic milk, and 2lbs. cheese food individually wrapped. The max amount on this check is @ $24. Her organic food and fake cheese food comes to over $32. I tell her for 1, she can't get the cheese food, only REAL CHEESE can be purchased (says it right on the check)

HER "But there was a WIC sign in front of the cheese"
ME "I'm sorry, but your check stated american, swiss, etc, CHeese Food is not an option" (cheese like food is really what it is called YUCK)
HER "But it is american cheese
Me "No, It says right on the package AMERICAN FLAVORED CHEESE FOOD"
HER"But the sign says"
me "And the check says no individually wrapped slices"
HER "FINE, GET ME SHARP CHEESE THAN"
ME" ok maam, sorry about that. Also you can't get all of this organic..
(She cut me off screaming, YES I CAN GET ORGANIC FOOD! MY CHILDREN NEED ORGANIC FOOD. IT"S BETTER FOR THEM!(me thinking If you want organic food get a job. My husband and I both work and we can't afford to buy all this organic food for our kids. Also with WIC they get the expensive formula, which still pisses me off considering when both of my kids transitioned from breastfeeding to formula, I bought them Store brand formula. And they turned out perfectly healty and smart! Also, If organic food is SO IMPORTANT to you, why would you buy them CHEESE LIKE FOOD? Anyway…
ME "what I was going to say is that you can get organic as long as you don't go over your max amount.
HER "FINE! THAN SINCE YOUR SO MUCH SMARTER THAN ME, YOU GO PICK OUT THE ITEMS FOR THIS CHECK!"
me"UM, OK?(thinking I already knew I was smarter than you
so I do this, and she bitc@@S me out for getting the Wrong brand of milk. I told her she either has to get the Dairy Glen so she can keep her precious organic eggs, or go with the expensive non organic milk and get regular eggs. I finally finish
"Have a nice night
HER "SCREW YOU, A computer could do your job better than you!
I was thinking A wild animal could do YOUR JOB which is reproduce and not have the means to take care of them, but instead, I faked sincerity and sweetly asked if she needed service out and appologized about all the inconvience. It took her off guard and she said No, I got it.

WHAT IS THIS WORLD COMING TO?

I Know what I Saw!

by on October 26, 2006 at 8:16 pm
Posted In: Scammers

It's because I'm…

by toolbert

Today, this dude's here looking at cases and finally he stops at one he likes. We start discussing the price and then it goes down hill from there:

SC: So how much is it?
Me: After tax it's going to be about $32.
SC: Damn, that's expensive. Is this your case?
Me: No, it's the store's demo.
SC: Why don't you just give it to me?
Me: How bout I don't? I'm not going to lose money cause you want a free case.
SC: Why won't you give it to me? It's because I'm black right?
Me:  No, I don't want it to come out of my paycheck.
SC: I knew it, you hatin' on a brother! If I was some asian dude you'd give it to me!
Me: Yes, you caught me; except I only let affluent mexicans steal from my store. Now if you don't mind I'll take my case back and help these customers who are actually here to buy something.

He storms off, cursing at me cause I wouldn't give him a freebie and calling me racist. What's with these people today?