What more do you want from me?
The only good thing (for me) about this story was that i only had to deal with this bitchface SC over the phone, so she couldn't see the faces I was pulling.
Me: Good evening, (name of store) Ez speaking.
BF (bitchface): Yes hello. I was shopping there earlier this evening and I bought a 3L dairy farmers milk.
Me: Yes…? (expecting that she had left it behind, it always happens).
BF: And it must have had a hole in it or something because it leaked all through the bag and all over the back seat of my car.
Me: I'm sorry to hear that. Next time you come in, you don't have to come back tonight-
BF: *interrupts* Well I live at (an affluent suburb over the other side of town from our lower/middle class suburb) so I certainly won't be coming back in tonight.
Me: *thinking- WTF was she doing shopping at our store anyway* Thats fine, whenever you do come back in we can give you a replacement milk. Just write on the top of your receipt that you have spoken to Ez, and bring that up to the front kiosk and they will be able to sort you out with a replacement milk. (normally this is fine for most people)
BF: Well, thats not good enough. Its all over the back of my car!
Me: I'm very sorry about that. Unfortunately the best I can offer you at this point is an apology and a replacement milk the next time you come in.
BF: But i've had to clean the whole back seat of my car, there was milk everywhere!
Me: *thinking- does she want me to friggin steam clean her back seat?* Unfortunately, milks leak sometime. Usually the girls on checkout will usually catch it if there is something leaking, but whoever served you must not have noticed. *thinking- if her story is even true, why didn't she notice it when she got it off the shelf? and it cannot have been leaking that badly, the girls on register aren't that stupid.* Like I said, at this point the best I can give you is an apology and a replacement.
BF: There is milk all over the back seat of my car! Can't you do something more?
Me: I'm sorry, but the best I can give you right now is an apology-
BF: *interrupts* Yes, you've said that three times!
Me: *thinking- well you aren't friggin listening to me!* I don't know what else to say to you, that is all I can do right now.
BF: *sighs* Whats the name of your manager? Do you have one?
Me: *relieved that I can handball her off* Yes, would you like me to get him for you?
BF: Yes, thank you.
I put her through to my manager, and apparently she was as rude to him as she was to me.
And you know what she wanted out of it all? Two free milks.