Profanity in his Windows Activation Key

by on October 26, 2006 at 8:11 pm
Posted In: Technical Tribulations

And what measures will you take to prevent this?

by ShoresKoC

Had a guy call me tonight, needing help repointing his own satellite dish  Now let me just say… there is a REASON people get paid LARGE amounts of money to point the dish FOR you. It aint easy. Its basically like standing on your roof, pointing a small flashlight and trying to hit a bus 5 miles away. But I digress. This gentlemans dish was actually on a pole in his yard. So, I go through some basic tips for him, all the while reminding him that we can come do it FOR him for only $29. he wouldnt hear of it.

Finally, I ask him what happened to move his dish to begin with. He tells me that a neighborhood came up and actually SPUN the dish around backwards. Now these things are bolted on, this kid must have loosened the bolts first. So, I sympathetize with him, thats definetely annoying to have to fix. THEN the idiocy: "well, I just want to know what you're going to do for me?" "excuse me?" "what measures will you take to prevent this from happening again?"  There was actually a good 10 seconds of dead air while I mentally processed this. "Sir…. I really cant do anything to prevent vandalism".

Now, he took it rather well, accepted defeat and scheduled a technician, but it still blew my mind. What exactly was he expecting? "well, ofc sir, I'll be dispatching 4 dobermen pinschers and an armed security guard to your home right now. 4 not enough? hell, lets make it 6"

That coupled with the man who screamed at me for 10 minutes about the fact that I was charging him for a new receiver pretty much made my night "What do you MEAN my warranty doesn't cover my child pouring kool-aid into the receiver? That's ridiculous!!"

Profanity in his Windows Activation Key

by on October 26, 2006 at 8:11 pm
Posted In: Technical Tribulations

Are you mad or complimenting us?

by Phone Jockey

I work for the cable company. I believe this person meant to write to me. However, I'm not sure what in the hell he was trying to say. Is he complimenting us or complaining about us?

Email: “Some people get mad at Wal-mart cause they are so big and for some reason that scares me. I am not that way but I go to Wal-mart every day because they have a choice and I don’t care how much bigger they get or any other company for that matter including you and I hope you all earn billions and get bigger.  If your company does not want the million of frustrated customers to leave when they are given a opportunity you should act like your competition and hire someone to pick up a real phone like a live American from you know. In America.”

OK, since I can't figure out the intent of this email, let's have a vote. This customer is:

a) complaining
b) complimentary
c) annoying
d) all of the above

Now, on with the rest…

Customer: I was watching a movie…that “Failure to Launch” movie & it FAILED TO LAUNCH!!

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Customer: Either give me a better discount or I’m going to cancel my digital phone and the digital part of my phone. 

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Customer: I am tired of paying for your "services of messes."

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Customer: I’m looking for something inside the affordable range.

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Customer: Watching the NBA finals without high definition was torture!!!! 

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Customer: I’m confused. I’m trying to get this laptop & desktop computer to share the Internet & they refuse to share! 

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EMAIL Customer: I am CALLING to find out what the problems is. (you're not calling me, genius)

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Customer: I will not tolerate your pathetic excuses for tv reception. Inform me of your corrective plan & fix it. Signed: Just waiting to become a former customer

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Customer: I have a huge TV. It’s 27”!

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Customer: Would you connect me with that department that I can never call.

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Notes on acct: Mr. Smith is a widow.

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Customer: I’m tired of my company oppressing & taking advantage of me. I was taken advantage of and I feel violated. 

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Customer: I have did business with you and I’m glad.

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Customer: Thank you so much for denying your customers a channel that we want so much. 

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Customer: I need to terminated my cable.

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Note on account: Tech “spinned” in driveway & dug hole, still no cable. Orange spray paint is all over driveway. Tech also used profanity at the customer.

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Email Customer: I do NOT need a telephone & I do not WANT one! When will you learn?

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Note: Customer claims harassed by tech. Installer made comments like “I own a t*tty bar at the beach that is called Southern Comfort.” Did not give customer any guarantees that we would do anything about this.

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Note: Customer is irate because she has made 3 trouble calls & the tech keeps showing up when she is not home. Customer believes tech is deliberately missing her when she’s home.

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Contractor said he just built a condominium complex & we came & installed the lines but they weren’t grounded. Lightning struck the complex & one of the renters was fried. Mr. Bobberson would like for someone to call him back & let him know why the lines were not grounded & if there is any way we can come out & ground the lines so that this will not happen to another customer in the complex!

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These two were phone calls:

Customer: Why do I always listen to your garbage?

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Customer: Do you have a PRO-Football package?
Me: Hmm, I don’t think…
Customer: COME ON YOU! You GOTTA be kidding me! You don’t know this stuff?
Me: I’m checking on this, sir.
Customer: COME ON! You don’t know everything?!

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Customer: Listen BOY (btw, I am NOT a male), you need to check with your repair guys in Burlington cause they’ve been working hard fixing the cable system here.

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Email: “If this tiling is in fact what is going on, then I will need to degrade my service.”

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Email: “The highest expression of love is to give without expecting and accept without exception. Hint hint!”

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Email: “I have been without most cable for over four days. What monetary gifts as well as pain and suffering (which is huge!) are you willing to offer? Otherwise I see no point in continuing any payment!!!!!!!!!

Profanity in his Windows Activation Key

by on October 26, 2006 at 8:11 pm
Posted In: Technical Tribulations

Knuckle Children?!

by Acolyte

Dear GOD, this was disgusting.

M: Ok, we were looking at your laptop, and found that it had a lot of spills and crumbs and such in it. Have you spilled any coffee or juice or somesuch into your keyboard?
C: Yeah, once or twice. I've also fired off a few kunckle childern into it by accident, if you get my drift.
M: I didn't really need to know that, sir.

Where's that damn brain bleach?

Profanity in his Windows Activation Key

by on October 26, 2006 at 8:11 pm
Posted In: Technical Tribulations

Profanity in his Windows XP Activation Key

by mrtauntaun

We had this one SC when I worked in computer retail sales who was just nuts. He was a SC in the store while he was purchasing his PC. Now, his later actions were so bad that I've completly forgotten his stupidity during purchase (Only so much storage space in the brain). So, for sake of arguement, it was not a fun time selling him the machine.

All seems well for a few days, and then he calls back saying he can't turn his computer on. All he gets is a welcome to windows screen. The first time you boot up, you get this screen to enter your product key (which is on a sticker on the computer). The way we set up our builds, the key was already typed in for the customer, they just had to hit enter. So I told him just keep clicking next and he would be fine. He was at work (of course!) and would try that when he got home.

Next day, I get an angry call from the head of our Company's service department that this guy was in our main store (bout 50 miles from us) screaming his head off that someone was insulting him through his computer. Turns out, his product key had the letters FCUK in it, and he though we did it on purpose to get back at him. He was livid. He did not understand that Microsoft sets these keys, and there was no way on earth we could modify it in anyway. He was at the main office for hours fuming, I was told. He left, saying he was going to call Microsoft and when they told him that we were insulting him, he would be back and we would be sorry.

Not surprisingly, we never heard back from him again.

The Family that Shops Together, Drops Together

by on October 26, 2006 at 8:10 pm
Posted In: Nasty

by Luna

I've had small children dropped off in every place I've worked since I've started working at 18 years old. The worse case scenarios were at the bookstores.

Parents would drop off children – most of them under the age of 8 I'd say, for HOURS. I would get into shouting matches with parents who would walk up to me – inform me that their child would be in the kids section and I am to supervise them, and start to leave the store. Now this was a store that was no less than 28,000 sq. feet of retail space. Not talking a lil mall store.

I've called the police more times than I can count. Each time the child was taken, and eventually the parents found elsewhere in the mall, and they would come back screaming about how they're going to sue me, sue the bookstore, how dare I tell them how to raise their children, this was OUR jobs to watch their children. I smiled as they were taken out of the store by police.

I think the saddest case I had, was an elderly woman with the personality of a pitbull and viper combined. The bookstore opened at 9am and closed at 11pm. She would drop off her mentally handicapped son (about 45-50 yrs old) and pick him up at 11:10-11:15pm. I don't know what his handicap was, but he had the mentality of maybe a 9 year old. He was freaked out by loud noises. She only gave him maybe $5 to eat all day. He pissed in the chairs. He'd start screaming for no reason. Sometimes we'd find him huddled in a corner with his arms wrapped around himself slamming his head on the wall and crying, but if you tried to go near him he went berzerk.

Some nights, the mother wouldn't be by to pick him up until midnight or later – when we had the store closed and ready to leave, he would still be waiting on the curb. Sometimes he'd be on the pay phone calling and calling her asking if he could come home now. Then he'd ask us for more money to call again b/c no one picked up. WE tried calling her and demanding that she pick her son up.

The SM wouldn't let us call the cops. The old SM would have in a heartbeat. So this went on for weeks and weeks. I think him pissing in the chair was the last straw. One of the AMs even would wait outside to have a "word" with the mother, and the mother told her off.

Finally the cops were called, and were waiting with him when she showed up over an hour after closing time. We never saw them again.