No means no
I was going through a couple of old journals this past week, and was reminded of the following customer.
One day, a customer came through my till with her two daughters with a heap of shopping items. One item was a box of cereal, that wouldn't scan. An error message came up on the till stating that the cereal wasn't authorized to be sold.
I contacted the service desk, and found out that that brand had been taken off the shelves (I can't remember why), and that obviously one box had been missed. I was told not to sell it to the customer.
So I apologized, and explained the situation to the customer. Part of the conversation went something like this:
Customer: "Well, my daughter will be MOST upset if I don't buy her favourite cereal. Are you sure you can't sell it to me?"
Me: "I'm sorry, but this item has been taken off the shelves. I don't know why this box was left on the shelf, but I can't sell it to you."
Customer: "Come on, it's not as if anyone'll know. You can sell it to me"
This went on for three or four minutes…