Another Old Return
by Rapscallion
Had a guy complain that two pounds of mince (ground beef) he'd bought the day before had gone dark and grey.
We were somewhat alarmed by this, examining the mince with worry. I remembered the guy coming in the day before and buying it.
"Your fridge is cold enough?" I asked.
"Fridge?" he asked.
I looked out at the sun as it baked and cracked the paving slabs. It had been in his car boot for over twenty-four hours.
The 2 Year Old Beef Jerky
by Aly7123
This was probably one of the grossest returns I ever saw at the supermarket in the seven years I worked there. I was working the express register so I was behind a counter so obviously this SC mistook me for customer service…even though about 10 feet away there was a desk with a huge "Customer Service" sign above it. So this man comes over with this package of beef jerky.
M = Me
GBJM = Gross Beef Jerky Man
GBJM: Hi, I'd like to return this beef jerky. (Beef Jerky package looks like it's seen better days and the beef jerky is starting to grow fuzzy white stuff.)
M: (stares at beef jerky and looks at GBJM like he's joking)
GBJM: Yeah, I bought it like 2 years ago and I just found it now. Must have lost it somewhere. Since it's no good I want to return it.
M: Well, you'll have to take it over to the customer service desk. I doubt they'll take it back though since it's so old.
GBJM: Ok, well I'm gonna try anyway. (GBJM walks over to CSM desk and waits. I proceed to call the CSM over the intercom.)
By the time the CSM came out, I had gone on my break and was sitting on the bench right next to the customer service desk so I heard everything. The SC explained his situation to the CSM, who looked like she was ready to puke. She ended up calling the manager who actually took this disgusting beef jerky back. That was when I really decided my manager needed to grow a set of balls. I mean, who would take back a package of food that had been sitting around somewhere for 2 years? I know beef jerky lasts a long time but it was growing white stuff!
The SC wasn't throwing a fit or complaining or anything like that, but I figured he was still a SC just for trying to return something like that. I mean, it's not our fault if you misplace your groceries and they go bad!
The Customer Who Wasn't a Customer
by HawaiianShirts
I guess I can call this guy a customer, but he turned out to be a SPY! He was definitely sucky, though.
Here are the players, just so you know (names changed).
Anne: Customer from several miles away.
Alan: Anne's husband.
Chris: Computer department supervisor.
Ron: Semi-sneaky guy.
And a little background information:
Most computer manufacturers send different retail outlets different models when they make changes to their lines. This is so they don't end up competing against themselves if one store has a certain model at a better price than another. We just got a new one I'll just refer to as the 2025. A neighboring electronics store where the employees work on commission (we don't) got the 2020 (when compared to the 2025, it has the same processor, same memory, slightly smaller hard drive, and is missing one extra feature).
Two weeks ago, the 2025 was on sale. Anne came in, talked to Chris, and decided she liked it, but she couldn't afford it at the moment. Last week, Anne came in again but didn't want to buy the computer if it was not on sale. She instead went down the street and bought the 2020. Yesterday (Sunday, start of a new sale) she noticed that the 2025 was on again. She wanted the larger hard drive and really liked the extra feature it had. She called Chris, talked to him about it, and decided she would return the 2020 and get the 2025 from us instead.
This morning (Monday), Anne called. I answered. She told me the story, and I informed her that we had one left, but I would hold it for her if she liked. She liked, and I put her name on the box. We then talked about the service contract my company offers, its price and coverage. (I think it's a good deal. It has saved me about $200 in only one repair on my laptop, and that was not the accidental damage that is also covered.) She said she'd get it and ended the conversation.
About twenty minutes later, a guy in business casual came in. He introduced himself to me as Ron. He immediately made me think of a salesman. He went straight to the 2025 and asked me a few questions about it. I told him that we were sold out, which was true considering that the one left was as good as sold. He also asked MANY questions about the service contract. When I told him that it did cover accidental damage, he was extremely skeptical and even went so far as to tell me that my company (a major corporation that just built its first few stores on the Asian continent and is already in both the US and Canada) would not be able to keep selling laptops for very long if we kept offering and honoring such coverage. He gave me the impression that he thought I was lying. I'm not. I've seen the coverage happen to my own laptop and that of many of my customers. He took his information and left, having commented that he worked down the street selling appliances, but that was not the last I'd hear from him.
Shortly after he left, Anne called me again. She had just spoken to Ron. (Appliances, eh? ) He told her not to bother coming in for the 2025 because I said we were sold out, so I had to reassure her that the last one was still on hold. He told her I MUST be lying about the service contract, so I had to reassure her there with my own experiences and point her to the fine print on the company website. He tried to tell her that the 2020 was a faster computer (same processor, memory, bus, and most everything else that affects normal computer speed measurements) and that it DID have the extra feature she wanted (it doesn't–I looked it up). He was desperately fighting to keep his commission. I can understand being frustrated over having to take a return in that kind of work environment, but resorting to scouting the competition and deliberately lying to the customer is going too far.
Ron called and tried to accuse me of lying to him about my having the 2025 in stock. I was friendly for as long as I could be, but I just hung up on him when he started yelling.
Alan called after I hung up on Ron, just to make sure he had understood his wife's translation of what I had told her. I had to reassure him as well, going over all the same stuff I went over with his wife.
That's why I like working in a non-commission environment. Customer isn't confused, and I don't feel dishonest. (That's not to say all commission sellers are dishonest, but I have seen some resort to dishonest practices like this one. Think used car sellers typically seen on TV.)
I think that's the first time I've had a spy from the competition come over. I was entertained.
Another case of the SC not reading the small print!
by WHShit
I was in the cash office the other day getting change for the tills when Jackie, the Entertainment lady, calls. She is speaking low and says "Jaime, get out here because I have a lady who is going crazy". I think "oh joy"!
I get out and before I even speak to the customer I see her. She has her finger pointed in Jackies face, and even though I can't hear her, I know she is complaining and putting Jackie down. Her face is all twisted with piss-offedness (lol).
I ask her what the problem is, in a nice way. She explains…..idiot!
A Little Background: We have a deal on CERTAIN books that when you buy a stickered book, you get another stickered book half price (nevermind the millions of people who think that Buy One Get One Half Price means Buy One Get One Free). We have one drop of shelves upstairs dedicated to this promotion and then we have the books stickered individually downstairs in the books dept.
This lady says that she picked a book off the shelf upstairs that said Buy One Get One Half Price and then came downstairs and picked a book to get in the deal and that Jackie won't give it to her half price. Jackie says that the 2nd book the lady picked out is not in the deal so that us why she refused to give it to her half price. She just came down and picked a book out of the crime section without a sticker on it. So, conversation goes as follows:
Me= moi
SC= self-important customer
Me: I"'m sorry, but you have to pick a book with a sticker on it to get it half price as the books in the promotion are stickered".
SC:"NO! I will get this book half price because the sticker on the book from upstairs says "buy ONE get One half price", so that means that I get ANY ONE half price. It says ONE, and does not specify what ONE is reffering to" (OMG!!!!!!)
Me: "Well, with that way of thinking you could get anything in the store half price, but I am afraid that is not how it works".
I now go over to the promotional space next to the till downstairs. It has shelf skirts that say "Buy One Get One Half Price on Thousands of Selected Summer Reads" Under that says (in small print) "subject to availability, stickerd stock only"
Me: "You got the first book off a shelf upstairs, right"?
SC: "yes"
Me: "The shelf had this on it (shelf skirt), right"?
SC. "yes"
Me: "If you read it correctly, you would have seen the small print. It says "subject to availability, yes"?
SC:"yes"
Me: "It also says STICKERED STOCK ONLY".
SC: "Well, how am I supposed to know that"?
Me: "It says it right here".
SC: "It is in small print"!
Me: "Yes, it is, but is is able to be read, I can read it, so you can read it too".
SC: "Typical! That is what companies do. They always have small print to cheat the customers".
Me: "It is not to cheat the customers, it is to stop situations like these" (then Jackie agrees with me)
SC:" Well…..fine then I'm leaving"! (and she throws the books down).
Now, really…does this woman have nothing better to do? I mean everyone knows that any BOGOHP does not mean ANYTHING IN THE ENTIRE STORE. Everyone knows that it only means certain items. This woman was just being an ass. God I hate customers so much! I AM the girl from Waiting!
Well if you want to pay more…
by Thrifty
One of the joys of working in a thrift store is that when we put our items out we sometimes forget to take garage sale stickers off, or even tags with prices on them from other stores. Sometimes this works to our advantage because when a customer complains the item is too high we can say "hey this is a 100 dollar dress for 20 bucks" and point to the original price tag, other times it sucks because we'll have 1 dollar on an item that was 25 cents at a garage sale.
Per policy if the customer complains we have to give them the lower price. Some customers live for this…
Yesterday we had a sale on all vcr tapes that priced them at 60 cents. I had a customer come up and say "2 for dolla, 2 for dolla".
"No sir 60 cents a piece"
"No no 2 for dolla 2 for dolla"
He then flipped the tape over and showed me a price sticker that was on it from the previous owner (a video rental place I think) The price sticker was 2 for 10.00.
I told him if he really wanted to pay 5 bucks a piece that was fine with me. He shut up after that.
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