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Kyree
08-29-2007, 04:42 AM
"I want THIS!" *pointpoint*

*Twitches* :hairpull:

I think I'm going to flip if I hear one more stupid customer say that. All right...I should probably back up a bit, hm?

Well, as you know, I work in a deli. I'm short. I can see over the counter /just/ enough to see if there's a customer on the other side. I can see their heads, that's it. But, it never fails. Every day. At least 50 times this same scenario plays out:

SC: *Walks up to the counter and points.* I want that.

Me: I'm sorry, which salad do you want?

SC: THAT ONE! *Points harder.*

ME: *I check the salads in the general direction of where I think she's pointing.* The..coleslaw?

SC: NO! THE PASTA SALAD! *Rolls her eyes.*

Me: [thinking] which freaking pasta salad?! There's 5 of them!
[actually says] Ma'am, can you please tell me the name on the sign?

SC: I'm pointing right to it! It's the Premium Asiago salad! UGGG.


Now, if the salad hadn't have had a name on it for some reason, I could understand the not giving me the name of the salad. But I know for a fact they DO have the names on the salad, because I started checking every day I came into work to try and stop that from happening. But no...they're just too lazy to merely say the name of what they want.

Oh! And that's only half the fun. The other half is trying to figure out what size they want. 90% of these people come in and say "I want a pint of ____".

Isn't pint a measurement for...liquids?

Fraggle
08-29-2007, 07:41 AM
Thats just pure laziness and theres no excuse for it unless your cletus the slack jawed yokel.

Seshat
08-29-2007, 10:03 AM
From the customer's side, most of those cases look like the employee should be able to see what you're pointing to. Most people don't think to think about parallax, reflectivity of surfaces, and the like.

Now, people should be smart enough to generalise that the employee's side doesn't let them see what you're pointing to, when they hear that a lot. But ask any computer tech - most people can't figure out that 'cut/copy/paste' is in the Edit menu of almost every application, or that 'save/load' is in the File menu. People don't generalise enough!

Anyway, this is me long-windedly saying that most people probably think you can see what they're pointing to. It might be helpful to start saying 'I can't see your hands from this side of the case, ma'am. Please just tell me the name of what you're after.'

They'll probably try moving their hands rather than reading, but if you can figure out a way of saying 'the case prevents me from seeing what you're pointing to' that works... yay.

Banrion
08-29-2007, 12:21 PM
Oh! And that's only half the fun. The other half is trying to figure out what size they want. 90% of these people come in and say "I want a pint of ____".

Isn't pint a measurement for...liquids?

Guilty! Maybe it is because I frequent too many chinese food restaurants and NY delis for soup, but I swear GC deli containers look exactly the same as the soup containers for anywhere I have ever gotten soup to go, therefore in my head, the small one is a pint, and the large one is a quart. Although as I seem to be buying alot of potato salad lately, I am learning that is approx 1 lb, and 2lbs respectively.

McSlave
08-29-2007, 01:51 PM
Meh....I work at Subway and have the same issue. I am 6'3" and can't see under the counter to the stuff they point at. Just like you said.." some of these peppers" "which ones?" "these ( pointing)" finally...."there are 3 kinds, which one?" oh....green ones" and they'r ALL green...sheesh.

MoonChild2007
08-29-2007, 01:55 PM
It might be helpful to start saying 'I can't see your hands from this side of the case, ma'am. Please just tell me the name of what you're after.'


the OP asked her 3 times what the customer was looking for and the customer kept saying, "that one!".

BaristaGirl
08-29-2007, 02:52 PM
I have the same exact problem.

I'm a floating employee, meaning, I work at a whole bunch of our locations, but I encounter that problem at almost all of them.

"Sir, I'm almost a midget. You are pointing to a pastry that is on a shelf two times my height. I'm going to have to get the ladder and clock in for hazard pay as it is. Just say the name of the pastry you want and let me handle the rest."

Lucky me, I've been on bar making drinks a lot lately and haven't gotten this in three weeks or so. ^.^

Sparky
08-29-2007, 03:05 PM
"I want THIS!" *pointpoint*

Oh! And that's only half the fun. The other half is trying to figure out what size they want. 90% of these people come in and say "I want a pint of ____".

Isn't pint a measurement for...liquids?

Not necessarily. A pint of something is anything that fill a container that holds a liquid pint. I see strawberries advertised by the pint or by the quart all the time. KFC sells cole slaw and other side dishes by the pint.

What I have trouble with, as a customer, trying not to suck, is that I know what size container I want, and in the stores where I shop they're usually labeled "pound," "half pound," etc. I don't know how much the food weighs. If I ask for a pound of something, they poor clerk is either mashing it down trying to get more in, or delicately adding more or taking some out, trying to get it to come out just right. So I usually say "I want a pound-size container of that, I don't care what it weighs." There has to be an easier way. Maybe I should start asking for a pint.

Imogene
08-29-2007, 03:14 PM
" oh....green ones"
"Light green; deep, deep, green; or sky green?"
Banana peppers, jabaneros, and I have no idea what, in that order.

LizaMarie
08-29-2007, 03:30 PM
Oh lordy, I work for a coffee company in CS and I cannot tell you how many customers I get saying, "I want a case of regular and a case of decaf."

me: "Well sir, as you can see from the order form we send you every time you order, we have a lot of different kinds of regular and decaf coffees."

"Oh. Well. Um....We want whatever we got last time."

*headdesk*

Rapscallion
08-29-2007, 03:37 PM
"Oh. Well. Um....We want whatever we got last time."

*headdesk*

I get this regularly.

"Can't you see what I got last time?"

"Not with this antique software, I can't."

The real answer is "Not easily," but the real onus is on the person ordering to make the order and know the codes.

Rapscallion

Kyree
08-29-2007, 05:04 PM
Our sizes are in Half-pound, pound, and two pounds. They're labeled as such. Saying pint won't really help. ;) What really helps me out is saying "I want a container this size of this salad." or something along the lines of "Just fill it all the way up" to start out with, so we don't have to wrestle an exact pound/pint out. 'Cause trust me....we have people yell at us if we DON'T get it exactly :cry:

ThePhoneGoddess
08-29-2007, 05:26 PM
"Light green; deep, deep, green; or sky green?"
Banana peppers, jabaneros, and I have no idea what, in that order.

Actually habaneros are orange. I think you mean jalapenos?

Also, the yellow ones are pepperoncinis. (as I take a bite out of my pepperoncini stuffed subway club)

BookstoreEscapee
08-29-2007, 10:26 PM
they're just too lazy to merely say the name of what they want.

and as a result they make the transaction take 3 times longer than necessary...:rolleyes:

maybe you can set up some kind of rearview mirror system so you can see the case from their side...or offer reading lessons? :p

karma_gypsy
08-29-2007, 11:01 PM
They'll probably try moving their hands rather than reading, but if you can figure out a way of saying 'the case prevents me from seeing what you're pointing to' that works... yay.

I use "I can't see what you're pointing at. I'm at a different angle than you . . ."

Primer
08-29-2007, 11:21 PM
"Light green; deep, deep, green; or sky green?"

I guess that answers the question, "What color is the sky in your world?" :p

But I'm guessing you mean bell peppers....they'd be about the size of your fist if they were not sliced?