Citi or credit card people

[thehippie777]

I am curious. I have had the darnest time with my Citi credit card. Everytime I call, I get transferred at least 3 times. The last time it was 7. Not only is my password apparently incorrect (which I can't explain), but last time I called I was told I got a rebate on my credit protector's fee because I recently moved. Okay.

Well, I called to get my credit protector's fee removed from my card. It's costing me $40+ a month for something that should be free. Anyway, I get transferred 7 times. Apparently, even though my credit card bills have found me, my address hadn't been changed on my account. They asked me when I moved. I said about 3 months ago. They said I will be getting reinbursments off of my card for those months (why? no clue). Okay, super nice deal right! Okay well just as the lady is about to ask me what else she can do for me (my main reason for calling would be nice)...I get disconnected. I didn't feel like getting transferred even 2 times, so I went to sleep since I work nights & had already been up late.

Couple days later I write an email to Citi and they said they will have someone sending me coresponence through the mail about removing my credit protector's fee.

Great! I get the letter yesterday. The letter says my request to have the credit protector's fee removed has been declined. Why? Because I am having the credit of the fee for those 3 months...which I DID NOT ASK FOR!

What do I do??? I am leaning towards writing customer service via mail.

[Evil Queen]

uh, complain, cancel card and get a new one with another company. It seems they seem unsure how to do something correctly anyways.

I've not had any problems with my credit card -- I've only had it for two months though. I got one of those "build your credit" cards for credit card newbies.

[RetailWorkhorse]

Dittoing EQ. Complain, dump the card, and get a new one via a different company. Sheesh, that mess would have had me throwing the phone at the wall!

[Gurndigarn]

Didn't these people recently cut staff to reduce overhead*? Worked real well, huh? I'll third or fourth or whatever the "dump the card" chorus. That was the only way I could get Bank of America to stop allowing an auto-bill to go through.

EDIT: * I looked it up. They've been coming in at the bottom of most customer-satisfaction surveys. Primarily, I would expect, for experiences similar to the one you're facing. About a year ago, they cut and relocated a lot of jobs... which cannot help matters at all.

[thehippie777]

ah. Okay well thank you! The only issue there is I don't know if I can transfer the amount I have on my credit card to a different one. We shall see!

[Evil Queen]

I know my bank will allow that (I use the dreaded Bank of America).