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View Full Version : Your room is not ready now!


hotelnpa
11-08-2008, 07:34 PM
Had these a-hole guests recently.

These guests are semi-regular and made reservations directly through the hotel. They requested, as always, Room 320.

Well, the day of their arrival, everyone was checking out later and the rooms were messier than usual. On top of that, we were short two housekeepers. Of course, Mr. A-hole comes in at 11:30 am, wellbefore check-in time. He doesn't even say anything when he checks in. Just "(his last name)" I have a room. And then he just impatiently waits.

His room on this particular day was not ready. Like I said, he was trying to check in before our normal check in time. In fact, the people in that room just left at 11:15 (they have till noon to check out) and no way was it ready.

He went ballistic on me. His wife was joining in on it too. They said they are regular guests,,blah blah blah, and that their should be ready upon their arrival. As I was trying to explain to them that the previous people bascially just left and that their wasn't ready, they wouldn't shut up about how "unacceptable" the situation is.

Of course returning back at normal check in time or waiting for their room to be cleaned (I was going to ask housekeeping to clean their room right away) wasn't acceptable either. They wanted their room NOW! (as wife shrieked). They finally accepted a room near rm. 320 and his wife said that the manager will be notified of this. Apparently they won't be staying with us anymore either. :cry: I'm so sad about that!

But these are type of guests who complain about everything and vow never to come back. Then, there they are the next week! I'll see them again in a month or so.

smileyeagle1021
11-08-2008, 07:40 PM
oh, I feel your pain... our variation is with shuttles... we provide shuttle service to both the airport and to the greyhound terminal... now most people understand this and understand that if they are at one and the shuttle is currently at the other it is going to take a minute to get to them... but there are the people who will go major EW on you when you tell them "i'm sorry, but the shuttle is at (not where you are), it is going to be about 15 minutes before they can get over there"... I've even had someone tell me that if we run the shuttle to two places we should have 2 drivers (yeah, for the 2 or 3 times at most a day that we have this problem... oh and we only have 93 rooms, we barely need a shuttle, much less 2 drivers).

Broomjockey
11-08-2008, 07:55 PM
I just had this issue this morning actually. Person came in at something like 10:30 wanting to check in, and I had to tell them that checkin time wasn't until 4pm. I mean, the housekeeper hadn't even come in yet, so there was no way on earth the room was clean, and we were sold out last night, so there wasn't a different room to put them in. They even protested that "I was told I can check in whenever." I replied "Any time after 4."

they were fairly nice about it though, not really sucky.

BookstoreEscapee
11-08-2008, 07:57 PM
Geez, go get some lunch and come back in a couple hours!

When I went to Key West we got to the hotel early (flight schedules...) so our rooms weren't ready. The desk clerk offered to store our luggage in the large closet near the desk (which they have for just that purpose) and said we could relax by the pool while we waited. So we dug out our swimsuits, changed in the bathroom, got some drinks at the bar, and did just that.

bainsidhe
11-08-2008, 08:02 PM
HAHAHAHAHHAHAHA....Oh snap, they were serious?? :rolleyes:

hotelnpa
11-08-2008, 08:06 PM
Geez, go get some lunch and come back in a couple hours!

When I went to Key West we got to the hotel early (flight schedules...) so our rooms weren't ready. The desk clerk offered to store our luggage in the large closet near the desk (which they have for just that purpose) and said we could relax by the pool while we waited. So we dug out our swimsuits, changed in the bathroom, got some drinks at the bar, and did just that.


We normally do things like that too, but they were being so loud and unreasonable.

BookstoreEscapee
11-08-2008, 08:14 PM
We normally do things like that too, but they were being so loud and unreasonable.

Oh, see, we were nice. :D And we knew we would be early (nothing we could do about the airline schedule; but we had too many bags between 8 of us* to lug them around town killing time so we just took a taxi to the hotel to see what they could do for us). And we were on vacation...in sunny Key West (Hi Jester :wave:)...what is there to complain about?


*I should say, they had too many bags between the 6 of them. My mom and I each had one smallish rolling suitcase (which fits in the overhead bin on the plane) and one carry-on shoulder bag (which has a strap to slip onto the handle of the other bag) so we could have taken them around with us if necessary; our friends, on the other hand, had their entire freakin' wardrobes, I think :rolleyes:

Hyndis
11-08-2008, 09:18 PM
*I should say, they had too many bags between the 6 of them. My mom and I each had one smallish rolling suitcase (which fits in the overhead bin on the plane) and one carry-on shoulder bag (which has a strap to slip onto the handle of the other bag) so we could have taken them around with us if necessary; our friends, on the other hand, had their entire freakin' wardrobes, I think :rolleyes:

My mother does that all the time.

Myself and my sister can pack very lightly, usually just two bags; a simple duffel bag for clothes and a smaller bag where I carry non-clothes items. The duffel bag can fit in the overhead bin easily. I can also combine the two bags into a single piece of luggage which works out nicely.

My mother, on the other hand...she apparently likes to pack all sorts of gigantic suitcases full of lead bricks. :eek:

I seriously have no idea what she's filling those suitcases with, but she needs 3-4 suitcases and they're staggeringly heavy.

powerboy
11-08-2008, 10:28 PM
Depends on the duration of the stay, I may only need my duffel bag.

DistantStar
11-09-2008, 06:05 PM
I've had people actually book an extra night so they can check in when they get here, since our check-in time is 4 as well, and their flight is due in at 1:30, and heaven forbid they let the bell service take their stuff and go relax for a couple of hours before the room is ready. And this is an expensive resort sort of place; we're talking anywhere from a couple of hundred up depending on the time of year, just so they don't have to wait an hour or two. I think if I had that sort of money I would still have some common sense! But if they want to, fine, we just book it and put down that they are an EXTREMELY late arrival, and the room will be ready.

Why is it so complicated to understand that if housekeeping hasn't finished cleaning a room they can't get into it yet?

BookstoreEscapee
11-09-2008, 06:12 PM
Depends on the duration of the stay, I may only need my duffel bag.

5 days, in this case...

Horsetuna
11-09-2008, 08:41 PM
I dont get how people can pack so light. I mean, if you even change your clothes every 2 days, that's 7 outfits for a two week stay unless there's laundering. Plus extra socks, shoes...

When I travel, I take 2 pairs of pants, shorts, sweats to wear, extra socks and underthings, a light sweater, a hat, plus sun lotions, bug spray as I usually travel in the summer, toiletry stuff, book to read there, a few doodads and I fill an entire huge suitcase, plus my carryon (Jacket, pillow, something to do on the bus/plane, water bottle and anti nausea pills).

I just dont know how people do it. TARDIS techonology backpacks? Iw ant one!

Broomjockey
11-09-2008, 09:26 PM
I dont get how people can pack so light. I mean, if you even change your clothes every 2 days, that's 7 outfits for a two week stay unless there's laundering. Plus extra socks, shoes...

When I travel, I take 2 pairs of pants, shorts, sweats to wear, extra socks and underthings, a light sweater, a hat, plus sun lotions, bug spray as I usually travel in the summer, toiletry stuff, book to read there, a few doodads and I fill an entire huge suitcase, plus my carryon (Jacket, pillow, something to do on the bus/plane, water bottle and anti nausea pills).

I just dont know how people do it. TARDIS techonology backpacks? Iw ant one!

Actually, it's fairly easy. Underwear and socks compact way down. If you're travelling in the summer, you bring light clothing, which also compacts nicely. Most people skip the sweater, and bring a light jacket they can wear or carry. No hat (sunglasses) or they wear the hat. One sunscreen, one bug spray. Maybe a combination bottle. No doodads that can't go in a pocket. One or two books, depending on size and reading speed. You're on vacation, so really you can get away with only changing pants every 3 days (but cycle through, don't wear them straight), so you only need 4 pair (you're wearing one). One pair of shoes, one pair sandals if you're going to the beach. You don't need a pillow, that's what your jacket's for. You don't need the "something to do" that's what the pocket gadgets and books are for.

Nyoibo
11-10-2008, 01:26 AM
I had 1 large duffel bag and a rifle case* to take all my stuff in for a 5 month stay in the US, it was all I needed and I had room to spare.

*It was for my whips and fire staff, not guns.

PepperElf
11-10-2008, 01:45 AM
my evil side says "fine, go up now... but don't you dare bitch that it's not clean... if you want it clean you have to wait... oh, you won't be with us again? Yes! There is a God!" :)

Bandit
11-10-2008, 02:34 AM
I have to admit that I once did go to check into a hotel at 9:30am.

Didn't have a problem as I had booked the room with the corporate credit card for the night before for 2 nights, and ended up pulling an all-nighter rebuilding the voice mail system at an office in Detroit. :D

Every now and again, I can surprise people that I *do* have an IQ above room temperature. :lol:

B

BookstoreEscapee
11-10-2008, 02:54 AM
Actually, it's fairly easy. Underwear and socks compact way down. If you're travelling in the summer, you bring light clothing, which also compacts nicely. Most people skip the sweater, and bring a light jacket they can wear or carry. No hat (sunglasses) or they wear the hat. One sunscreen, one bug spray. Maybe a combination bottle. No doodads that can't go in a pocket. One or two books, depending on size and reading speed. You're on vacation, so really you can get away with only changing pants every 3 days (but cycle through, don't wear them straight), so you only need 4 pair (you're wearing one). One pair of shoes, one pair sandals if you're going to the beach. You don't need a pillow, that's what your jacket's for. You don't need the "something to do" that's what the pocket gadgets and books are for.

Wear whichever pair of shoes takes up the most space for the traveling part. Especially if you're flying. I wore my sneakers for the flight and slipped my sandals in the side of the bag.

thehippie777
11-10-2008, 08:31 AM
I still find it annoying that some guests really expect the magic room cleaning fairy to make the exact room they want clean that very moment. That is EWism to its finest. I can't believe that explaining to them that the previous guests JUST checked out wasn't good enough for them. Fucking stupid. And this is how to tell if people nor their families have never worked in the service industry.

taxguykarl
11-10-2008, 04:39 PM
Depends on the duration of the stay, I may only need my duffel bag.

If the stay is just overnight and not requiring formal wear (e.g. weddings or funerals), my wife and I can fit our things in a shopping bag--changes of socks and underwear and toiletries. If we are on the road and need to crash just for a night, we do exactly that.

I just had this issue this morning actually. Person came in at something like 10:30 wanting to check in, and I had to tell them that checkin time wasn't until 4pm. I mean, the housekeeper hadn't even come in yet, so there was no way on earth the room was clean, and we were sold out last night, so there wasn't a different room to put them in. They even protested that "I was told I can check in whenever." I replied "Any time after 4."

they were fairly nice about it though, not really sucky.

We travel enough to know that checking in before 2 is a crap shot.

Hyndis
11-10-2008, 08:13 PM
I've had people actually book an extra night so they can check in when they get here, since our check-in time is 4 as well, and their flight is due in at 1:30, and heaven forbid they let the bell service take their stuff and go relax for a couple of hours before the room is ready. And this is an expensive resort sort of place; we're talking anywhere from a couple of hundred up depending on the time of year, just so they don't have to wait an hour or two. I think if I had that sort of money I would still have some common sense! But if they want to, fine, we just book it and put down that they are an EXTREMELY late arrival, and the room will be ready.

Why is it so complicated to understand that if housekeeping hasn't finished cleaning a room they can't get into it yet?

That sort of situation is ideal for going out to lunch and maybe a movie. Then after a heavy lunch and a movie or some other entertainment, you can check in to the hotel and relax and recover from the jet lag, ready to start the day fresh tomorrow.

I just don't understand people. :(

Chromatix
11-11-2008, 11:56 AM
I can pack two weeks' worth of clothes into my computer bag and a small suitcase. (The suitcase is old and not very smart any more, but it's very distinctive when it comes out of baggage reclaim, so it's ideal for flying.) This total includes quite a lot of electronic gear, potentially including *two* laptops.

The trick is to consider your layers separately. You will need lots of underwear and socks, fewer shirts, and only a couple of spare sweaters and trouser pairs. That's unless you have very high hygiene standards, or are going somewhere hot without air-conditioning - in the latter case leave out the sweaters, pack more shirts instead, and swap the trousers for shorts.

I stuff one change of underwear, socks and my pyjamas into the computer bag, so that if my suitcase goes astray for some reason, I can stay overnight somewhere without any hassle. Sharp and wet things obviously have to go in the suitcase if flying, but can go anywhere if not.

Laundry is taken care of by including two plastic shopping bags - one for whites, one for the rest. These can easily be tied shut to stop them smelling, and will keep in the suitcase.

thehippie777
11-11-2008, 12:29 PM
I stuff one change of underwear, socks and my pyjamas into the computer bag, so that if my suitcase goes astray for some reason, I can stay overnight somewhere without any hassle. Sharp and wet things obviously have to go in the suitcase if flying, but can go anywhere if not.


Could you let other guests in on this one so I don't have to hear about how they have to go without a change of cloths to their meeting because the "evil airlines" lost their luggage & won't be delivering it until after they are gone in the morning??? Most business people rarely have carry-on, but they usually have their lap tops. That could carry at least the underwear & stuff.

AccountingDrone
11-11-2008, 03:28 PM
Could you let other guests in on this one so I don't have to hear about how they have to go without a change of cloths to their meeting because the "evil airlines" lost their luggage & won't be delivering it until after they are gone in the morning??? Most business people rarely have carry-on, but they usually have their lap tops. That could carry at least the underwear & stuff.

I got a fantastic computer hard rolly case off overstock a few months ago ... it holds my 17" HP dv9000, power brick and trackball on one side and can pack a lot of stuff on the other side.
http://www.overstock.com/Luggage-Bags/Manhattan-Lightweight-Rolling-Laptop-Briefcase-Overnighter/2996904/product.html
Was all of like $60 US, and I think I used some sort of online coupon for free delivery from a previous order.

Hyndis
11-11-2008, 03:53 PM
I generally pack 1 pair of pants (I'm wearing the other pair), a shirt, underwear, and pair of socks for every day, up to 7. After 7 days, I'm assuming that I will have access to laundry somewhere. Laundromats are common and cheap, so its usually a very safe assumption.

Clothing then comes out to 7 shirts, 7 pairs of underwear, 7 pairs of socks, 1 pair of pants. Its easy to fit that in even a small bag. The rest doesn't take up much space at all. Toothbrush, toothpaste, razor, deodorant, and I'm good to go. I can fit all of the bathroom supplies in a standard clear sandwich bag, which then fits into the duffel bag that the clothes are in.

In addition to that bag I'll pack an extra bag of various entertainment items, such as books and whatnot. This bag is small enough that it fits inside the straps of the larger clothes bag, allowing me to hook the two bags together so they're easy to keep track of. While going through airports, I put the clothes bag in the overhead bin and keep the entertainment bag by my feet.

With this system I can stay indefinitely so long as I have access to laundry once a week, which isn't a very big demand.

I'll also alter the contents of the bag slightly depending on weather. For going to cold climates, I'll bring a jacket. Just a single jacket, but a flexible one, such that its both waterproof and keeps me warm. For hot climates it'll be one pair of shorts, one pair of pants (I'll be wearing one or the other on the plane) and no sandals. I've had bad experiences with going on vacation wearing sandals, just too much potential for injury or losing them. Shoes are just better.

Chromatix
11-11-2008, 04:11 PM
Could you let other guests in on this one so I don't have to hear about how they have to go without a change of cloths to their meeting because the "evil airlines" lost their luggage & won't be delivering it until after they are gone in the morning??? Most business people rarely have carry-on, but they usually have their lap tops. That could carry at least the underwear & stuff.
I suspect that business people would tend to put papers and files in the pockets where I stuff my naughties. But even if you leave out the pyjamas, there should still be room for briefs and socks for one night in *some* pocket. I tend to use the same pocket for my travel documents too.