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Kogarashi
10-15-2006, 01:05 AM
This has been an interesting week.

Squeaky

A customer came through my line Thursday who could not seem to speak normally at all. Everytime I asked a question, she responded with a sound like a cross between a squeak and a grunt. I honestly don't know if there's a medical condition that causes this, or if it was just her, but it was weird. And a bit annoying, but I tried to be cheerful nonetheless (because it makes the truly unfortunate customers feel better, and it gives the sucky ones less to complain about). The kicker with this lady's transaction was as follows:

The lady bought three items. As soon as I picked up the first to scan it, she pulled a $20 from her wallet and held it out over the check counter (interfering with my smooth scanner-to-bag motion) and stared at me as though expecting to pay right then and there. I simply ignored her hand and rang up her three items, and totalled them all up.

Me: Your total is $18.75.
S (Squeaky): Squeak! *brandishes $20*
Me: *takes money* Out of $20?
S: *looks frantic, jabs her finger in the direction of the money* Squeak!
Me: *rings her out, hands her change*
S: *leaves without so much as a peep*

Oookaaay....

Cardstock Lady

Friday found me on a nearly-full-time closing shift, something I rather dislike at my Wal-Mart, especially when CSM S is working (she gets on my nerves). I much prefer when K, the other closing CSM, is on duty, as she's a peach. At the start of my shift, D was the CSM on duty (also a peach), but she left about an hour and a half into my shift.

At some point during the early part of the shift, things were rather hectic, since everyone and their dog decided to come in right then. During that hectic time, these two ladies came through my line. I rang up their purchase, as they were paying together, and one happened to see the itemized list on the pinpad screen.

CL (Cardstock Lady): What was $8?
Me: *prints copy of receipt, looks it over, compares with bagged goods* Well, ma'am, it would appear to be your pack of cardstock.
CL: What cardstock?
Me: *pulls pack in question out of the bag* This one.
CL: *stares at it for a few moments* That pack of paper was $3. I know, because that's why I grabbed it. There were a whole bunch of them there.
Me: *looking over the package, which has no clearance labels whatsoever on it. Thinking: Lady, I've worked in a craft store before, and there's no way this very nice, quality pack of cardstock is only $3.* Well, I can have someone go check. *sets light to blinking*
CL: *hefty sigh* It was $3.
Me: *goes over to phone, pages for someone from crafts. Thinking: Yeah, right.* It'll be a moment.
CL: I don't have time for this. Just take it off. I can't wait.
Me: Fine. *actually quite happy, takes it off the total and rings them through*

Not one minute after the two women left, the craft associate came up and I explained the situation. Her response?

"I don't have anything at all back there for $3. There's no way that pack of cardstock is $3."

Me: Thought so.

CSM With an Attitude

Did I mention I don't like working with CSM S?

Since my shift was nearly full-time, I was supposed to get my first break two hours after I started the shift. Cashiers are, unfortunately, at the mercy of the CSMs for when they get their breaks. Being a 6.5-months-pregnant lady, my breaks are rather important to me, because otherwise I'd probably pass out from low blood sugar. S is notorious among the cashiers for not giving breaks in a timely fashion, and for having an attitude about them (she has an attitude about a lot of things, and it's insanely difficult to tell when she's trying to joke and when she's truly just cheesed off at life).

So 2.5 hours into my shift, I'm still on a register and starting to feel hunger pangs (the warning sign that dizziness and weak knees are soon to follow). So I set my light so I can tell S that I'm late for my break. Fair enough. The other CSMs are usually a bit sheepish about it, if anything, and let me go.

Not S. She comes to my register and looks at me expectantly.

S: Yes?
Me: I need to go on my first break.
S: *VERY condescendingly* Well, Kogarashi, we usually tell you when your break is coming...."
Me: *interrupting, before she gets me annoyed enough to say something I'll regret* S, my break was supposed to come half an hour ago.
S: *blank look, silence*
Me: I'm going to ring these two customers out and go on my break. *turns away before I can glare*

So I get to go on my break 45 minutes late. The kicker? S sends me to my lunch break only half an hour after I get back from my first break, which is far too short an amount of time to be on a register. ::grumble::

Round Two: Fight!

So on my lunch break that same night, I'm already feeling crappy. I decide I'm going to get myself a root beer from the vending machine that stocks the store's brand of soda (it being the cheapest and the only vending machine with root beer) to make myself feel better. I whip out my change, put it in the machine, and hit the button.

Nothing. I hit the button again, still nothing. So I try for lemon-lime (Sprite-wannabe). Nada. I hit the coin return button. Zilch. ::sigh::

I truck up to the service desk to get a refund on my change. Once that's in my hand, I try the machine outside the store. I put in the money, hit the button for root beer.

Out comes a Dr. Pepper-wannabe. ::gag::

I go back to the service desk for another refund and trudge back to the breakroom. Water it is.

Thing is, these two machines did this same exact tag-team trick on me about a month and a half ago.

Soda: 2 Me: 0

Needs Choking

Some days, I really wish I owned my own store so I could whallop these credit card idiots upside the head firmly.

This "gentleman" comes through my line today and pays with a credit card. Register prompts for me to compare signatures. I ask to see the card. He starts to pull it out.

NC (Needs Choking): *while pulling out card* I don't sign my cards.
Me: Then I'll need to see ID too.
NC: It's in my car.
Me: Well, you can go get it and bring it back for verification then.
NC: You mean I have to go all the way home and then come back just for this?
Me: ??? I thought you said it was in your car.
NC: Yeah.
Me: Um...where's your car?
NC: Over at Nearby Apartment Complex, where I live.
Me: *sigh* You don't have any other form of ID on you?
NC: *sounding insulted* No.
Me: Sir, next time you go shopping with your credit card, make sure to take ID with you. It's either that or signing your cards. It's for your own protection. *finishes transaction*

Me: *completely not caring if the card's stolen or not, since I'll be leaving the job in a month and a half anyway*

Idiot. Either sign your card, or make sure you always have ID on you when you go shopping! I'ts that simple! And he's not the first resident of that complex to come shopping here and not bring ID, and then end up with me needing to check signatures. The other lady at least had a BJ's Wholesale Club card with her photo and name on it, and while that's not technically valid ID, it was enough for me to only want to whack her on the head with a plastic bat rather than throttle her soundly. I don't care if you didn't drive here. Have your ID with you anyway.

The guy's lucky he wasn't buying cigarettes, since he looked young enough I would've carded him, and if I ask, I don't care how old you look. No ID, no cigs.

friendofjimmyk
10-15-2006, 12:36 PM
I understand about the ID thing...if the credit card was stolen and you swiped it without checking - YOU would not be in much trouble. Maybe a slight speaking to from management regarding policy (I could be wrong) but the legal ramifications for selling cigarettes to minors is far worse than an unsigned credit card!

As far as breaks, there's legal stuff you can throw up in CSM S face too...breaks are the law!

BlaqueKatt
10-15-2006, 01:49 PM
As far as breaks, there's legal stuff you can throw up in CSM S face too...breaks are the law!

depends on the state actually, the state I live in has NO LAWS regarding manditory breaks for adults-the laws here actually state "a company is not required to give anyone over the age of 18 any form of break, however it is recommended"

However I would see if your dr could write a note saying you need your breaks at certian times during your shift(every two hours, every 3 hours etc.), as it is a health hazzard to both you and your baby. Most drs will do this with no problem, especially if you explain that you've been having issues--then if S gives you any flack just remind her that she is supposed to be/you are just following a drs note, and would she like to open up herself and the company for a lawsuit, because you have a dr's note(give the note to your supervisor but keep a copy and carry it with you just in case, maybe even get your supervisor to sign the copy you carry with received by Supervisor X on this date).

BlaqueKatt-glad my company gives us breaks(yes I have worked 11 hour days at one job with no breaks-for a full year)

friendofjimmyk
10-15-2006, 02:56 PM
I thought breaks and such were part of the federal labor law..I guess I was wrong. oops.

booger
10-15-2006, 05:22 PM
My state doesn't require breaks either. My husband will work 10 hour shifts in a restaurant with no break. My work, on the other hand, demands breaks even though they aren't required by law, so I have 3 breaks a day. Way too many breaks if you ask me, but hey, since they are handing them out...lol

marcus
10-15-2006, 07:37 PM
You know what annoys me? People asking useless, time wasting, rhetorical questions when I'm in a hurry :rolleyes:

Me: Your total is $18.75.
S (Squeaky): Squeak! *brandishes $20*
Me: *takes money* Out of $20?

RecoveringKinkoid
10-15-2006, 09:25 PM
Ah. Never run a register, eh?

batmoody
10-15-2006, 09:31 PM
Cuz ya know, they never change their mind and want to give you the .36 cents after you've cashed out that $20.
I know I like to ask, just to confirm thats what they want.
Especially when said customer seems to be a bit "off".

AFpheonix
10-15-2006, 09:34 PM
That, and it's a good double check not only for the cashier, but for the customer to make sure that everyone involved in the transaction knows what's being tendered- helps cut back on the little turd birds that come back and try to argue that they gave a $50 instead of a $20.

Kogarashi
10-16-2006, 12:05 AM
Marcus, the lady didn't seem to be in a hurry. She practically shoved her money at me and looked frantic, but it wasn't "I'm in a hurry" frantic. She waited patiently in line, and meandered out of the store once she had her change and receipt in hand. Plus the asking is, as mentioned, a double-check for me, customer, and LP (cameras and all) to help stave off fast-change artists. I've had customers before hand me a $20 when they wanted to hand me a $10 and so on, and only notice when I asked them "out of $20?"

As for breaks, CT mandates only the meal break and that only for people working a minimum of 6 hours, but Wal-Mart mandates even more (one 15-min at 3-6 hours worked, two 15s and a half hour meal at 6-7 hours worked, and two 15s and an hour meal at 7+ hours). The problem is S seems to be very good at not noticing what time it is or how long her cashiers have been on register until well after their break times have passed, and giving us attitude only until we point out we're quite late on said breaks. Then she just kind of shuts up. So I don't really have an opening to tell her any legal ramifications about not giving us our breaks on time. Nor do I want to get a doctor's note, since that wouldn't actually help the not-noticing problem S has. If she does it one more time, I'll be taking it to a higher-up. I just needed to vent here.

And with the credit card customer, I think I shall add him to my list of People Who Need Their Card Stolen At Least Once.

Ree
10-16-2006, 12:53 AM
You know what annoys me? People asking useless, time wasting, rhetorical questions when I'm in a hurryHmm...well, it's a good thing you aren't in customer service anymore, because if you were on cash you would probably have a few run-ins with customers over the denomination of bill that they just gave you.

One of the first things I learned was to repeat back to the customer exactly what they are giving you so there is no room for doubt, and they can't claim they gave you a larger bill than they did.

Actually, marcus, I've been looking back over a lot of your comments, and you really seem to be pro-customer for someone who supposedly has a customer service background. Going back to your orientation post, you do admit to an interest in sucky workers, so now I am beginning to wonder if you have an axe to grind against employees, and have been hiding it in the pretense of coming here to vent about sucky customers.

Jester
10-16-2006, 08:14 AM
Me: Your total is $18.75.
S (Squeaky): Squeak! *brandishes $20*
Me: *takes money* Out of $20?
S: *looks frantic, jabs her finger in the direction of the money* Squeak!
Me: *rings her out, hands her change*
S: *leaves without so much as a peep*

Oh no! Squeaky Fromme has escaped! Alert the media! :runaway:


Sorry, I just couldn't help myself. It's the political science minor/history buff/smartass in me all combining for a cheap joke.


As for breaks, working in restaurants makes breaks...different. Personally, I don't take them 99% of the time, even when offered, but I realize that is a personal thing. (Yes, I have worked 16 hour shifts with no break. Yes, my coworkers often think I am nuts, and that is only one of the many reasons for it.) See, when you have tables, it is not just a matter of turning off your light and finishing ringing up the people in the line. There are times, quite frankly, where breaks are not feasible. Myself, I don't take them because to get them you really have to finish up all your tables, and that may take a while, and when you add that time to the time of your break and the time it takes you to get new tables once you come off break (since chances are good that you'll have to wait for other servers' tables to empty out)....well, financially, it's just not worth it for me. Also, since I am the kind of person that runs on adrenaline, a break just makes me feel sluggish when I go back to work, rather than just keeping on keeping on. Additionally, when I am bartending at the hotel, oftentimes I am the ONLY one at that bar, which means breaks? Aren't going to happen. Of course, this is not all bad, nor am I complaining....merely pointing out one of the major differences between retail and food service.
:cheers: