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View Full Version : Caught red-handed! (never lie to a tech support rep!)

thewhatnow
10-19-2006, 11:24 PM
Hey everyone! I'm new here. I just posted this in another site and someone there (she must be a member here, I'm not sure) suggested to come post it here. I'd never heard of this site before - I'm in love! I'm sick of customers!

Okay, here goes.. this is a real good one, I think..

Okay, this lady calls in all pissed saying her phone had been deactivated and she wanted us to reactivate it.. I look into her account, and there's a loss prevention note stating that she's stolen a credit card and has been making purchases with it..

So I'm like.. "Ma'am.. when you purchased minutes for your phone.. the credit card you used, is it under your name?"

"No, it's under my fiance's name"

"Okay, let me have his name please"

"Uhhhhm... hold on.." *paper shuffling*

"Heh. You don't know your fiance's name?"

"Robert... *shuffling* Somer..ville?

"."

Needless to say, I did NOT reactivate her phone.

Lying b*tch!:D
Rapscallion
10-20-2006, 08:27 AM
Hah!

Any chance you managed to report her to the police etc for fraud?

Rapscallion
Phone Jockey
10-21-2006, 06:38 AM
I had one man call who had forgotten his wife's name. It was funny.
Mr. Rude
10-21-2006, 08:16 PM
Totally busted!! :lol:
Dizrythmia
10-27-2006, 02:59 AM
When I'm trying to perform an ID check on a customer, if they are not who they say they are they nearly ALWAYS slip up on the date of birth.
Rapscallion
10-27-2006, 06:19 AM
Asking their star sign is usually good for a giggle, or so I'm told.

Rapscallion
thewhatnow
10-30-2006, 03:28 AM
Yay, people replied to my newbieish-thread!

Thanks! :)

I had this customer on the line today.

Me: Press the Menu key, please.
her: Do what now?
me: (Oh god, she's one of THOSE customers..) Press the menu key, please. It's the round one in the middle.
her: Well how do I do THAT?
me: Just PRESS IT, ma'am.
her: What, with my fingers?
me: :-|
Deceptitech
10-30-2006, 04:39 AM
Yay, people replied to my newbieish-thread!

Thanks! :)

I had this customer on the line today.

Me: Press the Menu key, please.
her: Do what now?
me: (Oh god, she's one of THOSE customers..) Press the menu key, please. It's the round one in the middle.
her: Well how do I do THAT?
me: Just PRESS IT, ma'am.
her: What, with my fingers?
me: :-|

No use your nose, it accepts commands better apparently.
bendertiger
10-30-2006, 05:36 AM
Her forehead would of been better
DGoddessChardonnay
10-31-2006, 01:23 AM
Her forehead would of been better

Repeatedly works better from what I've heard.
DesignFox
11-01-2006, 05:16 AM
:roll: WOW! LMAO.