*sigh*

[reirei]

:wave: I am having a very interesting week thus far.



Seriously??? SERIOUSLY?? part 1

There is an elderly gentleman who calls in to speak to the store manager and complains quite frequently. He has an entire binder devoted to him. Any one who works at the Mart of Wall knows what I mean by that. On Monday, the store manager stopped by to let us know that the man in question had called to say he was offended that we were talking about a television show,(which happened to be Smallville if memory serves), while filling scripts. He thinks we should only talk about medications and that we should all be written up for not taking our jobs seriously.

I am not kidding.



I was reminded of my place, apparently....

As allways, I am on input.


Lady comes up to me and leans over the counter I guess to get into my face, which really does not work out well for her seeing as I am 5'10" and was severall inches taller than her.

SC: They told me my medication isn't ready!! I bought the script in last week!
Me: Okay ma'am. *looks up patients info, it is a narcotic that she had taken to another store to have filled* Ma'am, you had this filled at the store on Blank Ave.
SC: SO? It should be filled here to!!
Me: Ma'am unfortunatly, it doesn't work like that. The script is only filled at the pharmacy intially take it too.
SC: THAT IS BS!!!!!!! I WANT IT DONE NOW!!!!!!!!!! *continues on how she is in constant agony even though she dropped the script off at the sister store about 11 days ago*
Me: Ma'am, as I said, it is a controlled substance and could be transfered. Would you like me to call the sister store and see if it is still ready for you?
SC: Go ahead, you BETTER HOPE IT'S READY.
Me: *sighs and looks up at the clock on the wall to make sure it isn't their lunch time as I beging to dial their number*
SC: DON'T YOU F---KING ROLL YOUR EYES AT ME!!
Me: *confused* Uh, what?
SC: You are here to SERVE me. If you don't feel like doing that, you should have just stayed at home today.
Me: *Still confused* Okay... :confused: *gets a tech on the phone and has them refill it as they had returned it to stock*
Me: Ma'am, it should be ready for you by the time you get there
SC: I hope they have people who know how to treat people there. *Stomps off*
AwesomePharm: What the heck was that all about?
Me: I have no idea.:confused:


Seriously??? SERIOUSLY?? part 2

The elderly gentleman called back again, apparently. This time, it was about how he thinks it's rude that we face away from the customers when we fill scripts. He thinks we should angle our bodies so that the customers can see our faces, and so that we can't talk about the customers.


Some one should tell him that we will talk about them even if we have to invent a form of sign langue.:devil:

[Red_Dazes]

Some one should tell him that we will talk about them even if we have to invent a form of sign langue.:devil:

Hehe... I'm glad I am not the only one who does that....

[bainsidhe]

At first I assumed crazy lady was just trying to scam you and get a controlled substance filled twice. What a loony. On that note, do you see a lot of people scamming for drugs? I'm just curious.

[tamezin]

The elderly gentleman called back again, apparently. This time, it was about how he thinks it's rude that we face away from the customers when we fill scripts. He thinks we should angle our bodies so that the customers can see our faces, and so that we can't talk about the customers.


Some one should tell him that we will talk about them even if we have to invent a form of sign langue.:devil:


Paranoid much, please tell me he is on meds for schizophrenia. I wonder if he lines his cap with foil?

[reirei]

At first I assumed crazy lady was just trying to scam you and get a controlled substance filled twice. What a loony. On that note, do you see a lot of people scamming for drugs? I'm just curious.

You would be surprised.

Once when I was one input, I had a lady hand me four differnt prescriptions for four different narcs, like SERIOUS narcs, from 4 different clinics in the area. She had others in her purse to.

Then there are the people with the fake scripts. The thing is, the paper feels different so we can usually tell right away if it is fake.

And then there was the time that a lady faxed a scripts from her house from a pad she had stolen from her doctors office. I guess she did not realize that the printer puts where the faxes come from.

[blas]

Something I've always wanted to ask someone who works in a pharmacy....

How in the world do you read/decipher that awful scribbly gobbly mess that doctors call handwriting?

[Imogene]

awful scribbly gobbly mess
Wow... I actually that as "What's that scribble-de-gook?"
"It's a letter from my rich doctor nephew!"
"Eeegheeegheeeeeeegh..."
No, seriously, I didn't read the rest of it... my mind instantly switched over.

[Pagan]

SC: SO? It should be filled here to!!
Me: Ma'am unfortunatly, it doesn't work like that. The script is only filled at the pharmacy intially take it too.

It absolutely astounds me how many people think this! Not to mention the people that can't understand that we RTS it after 10 days.

Something I've always wanted to ask someone who works in a pharmacy....

How in the world do you read/decipher that awful scribbly gobbly mess that doctors call handwriting?

Sometimes we don't. There have been a few that the pharmacist has had to call them.

I've never had much trouble. When I worked in the biology dept. office when I was in college, I had to type up papers that profs would leave. One prof had a pretty advanced stage of MS and his writing was not good. I was the only one who could decipher it. I don't know what they did when I left....nor do I care (but that is another rant for another time).

[MaggieTheCat]

And then there was the time that a lady faxed a scripts from her house from a pad she had stolen from her doctors office. I guess she did not realize that the printer puts where the faxes come from.

We used to get this ALL THE TIME at the pet supply store I used to work at. We were a licensed pharmacy, so vets could fax or call an RX in to us, or a customer could mail us an original...but customers couldn't fax an RX to us, for legal purposes. We had a LOT of customers who tried to do it, and most of them got incredibly snarky and pissy when we told them we couldn't accept it.

As for reading a vet's signature, we had to call on a lot of those too, to verify the name/spelling/etc. Even when there's a spot for "Printed Name" on the form, sometimes they'd either leave it blank, or their PRINTED name was written so badly, we still couldn't read it!

[JoitheArtist]

As for reading a vet's signature, we had to call on a lot of those too, to verify the name/spelling/etc. Even when there's a spot for "Printed Name" on the form, sometimes they'd either leave it blank, or their PRINTED name was written so badly, we still couldn't read it!

Heh. My mom is an RN. She always told me that I should be a doctor because I had the handwriting for it. :o

[Kiwi]

Paranoid much, please tell me he is on meds for schizophrenia. I wonder if he lines his cap with foil?

of course not, someone *that* important wears this

http://i22.photobucket.com/albums/b326/curlifries18/Funny/images3.jpg

[corporateslave]

Once when I was one input, I had a lady hand me four differnt prescriptions for four different narcs, like SERIOUS narcs, from 4 different clinics in the area. She had others in her purse to.That sounds like someone I used to know. She would go to different doctors/clinics in the area and get scripts for narcs from them and somehow get them all filled.. Not to sell, but to feed her addiction.

[DGoddessChardonnay]

Something I've always wanted to ask someone who works in a pharmacy....

How in the world do you read/decipher that awful scribbly gobbly mess that doctors call handwriting?

That's called Chickenscratch.:p

And that's an excellent question . . . are we sharing the same brain this weekend?:p

[cinema guy]

She always told me that I should be a doctor because I had the handwriting for it. :o

I get that a lot too. :lol:

These days my prescriptions are printed, so the only hand writing is the doctor's signature.

[NorthernZel]

Over here mostly all doctors have switched to an online prescription system so the days of trying to read the doc's handwriting are over. On top of that it is more difficult to cheat since there are no papers that can be copied or forged.

[radiocerk]

The electronic or faxed scripts are fantastic, as long as the printers at the doctor's don't suck big time.

As far as reading the doctor handwriting.... practice. When I was first a tech, I couldn't read any of it, now it's rather rare that I can't read one.

As a side note: One of the pharmacist trade magazines has a little section on the really bad scripts, kinda like a little test or contest. They take all the patient and doctor info off and just print the drug and directions, with the answers at the bottom of the page. I can't believe some of the scribble that passes for handwriting.

[Setsunaela]

wow that old man is a cantankerous old bastard..
on the handwriting note, it's probably a case of practice. Looking at the same way of writing over and over and either by process of elimination or by calling the doc to see what it actually says, you learn "their alpabet" That's what happened with some of the appliance techs whose handwriting i got to decipher from work order tickets. You just learn their way of writing the alphabet, and it's kind of like learning "azul" means blue, you learn that weird-squiggle-with-dot means j or some such.

[radiocerk]

Well, that works sometimes, until you find the five dozen drugs that look alike. Tramadol and Trazodone, Celebrex and Celexa, hell, with some doctors, it's hard to tell if they've written qid, or q.d. It's a lot of practice.