Depot Denizen
11-21-2006, 03:56 AM
I had this weird woman come into the Depot today. She lugged her Optiplex desktop in, and said the hard drive died on it. I was about to do the work order when she then ejaculated: "I get a new computer, right?" Dumbfounded, I asked her who told her that.
In her reply, she thrust her finger against the counter, saying "Someone here told me. I brought it in before, and the second time the guy said that they'd replace the machine for free."
I was dumbfounded, and puzzled. I looked at her previous work orders, and she had the fan/heatsink replaced, and then later on, the systemboard. They events were separated by many months. In all, three repairs in two years. I mentioned to her that if she wanted the machine replaced, she had to talk to Dell directly, we have nothing to do with it. I looked at the tech who worked on it and went to see if I could ask him about it. Luckily, he was still at lunch, but the lady followed me to the backroom with this weird tight-lipped smile on her face.
She got her laptop back from the software techs, and I go back to my desk. I tell her again that if she wants it replaced, to talk to Dell. She looks offended and says, "Well, I'm not the kind of woman who makes this stuff up!" She watches my boss walk in through the door and into his office, and asks me, "Is that [tech]?" "Nope, that's not him." She gets her stuff, and takes off.
Later on, tech gets back, and I ask him about it. He didn't know what she was blabbering on about. Another tech said this lady is very prone to making mountains out of molehills, and is generally a PITA to deal with. -_-
Joy.
In her reply, she thrust her finger against the counter, saying "Someone here told me. I brought it in before, and the second time the guy said that they'd replace the machine for free."
I was dumbfounded, and puzzled. I looked at her previous work orders, and she had the fan/heatsink replaced, and then later on, the systemboard. They events were separated by many months. In all, three repairs in two years. I mentioned to her that if she wanted the machine replaced, she had to talk to Dell directly, we have nothing to do with it. I looked at the tech who worked on it and went to see if I could ask him about it. Luckily, he was still at lunch, but the lady followed me to the backroom with this weird tight-lipped smile on her face.
She got her laptop back from the software techs, and I go back to my desk. I tell her again that if she wants it replaced, to talk to Dell. She looks offended and says, "Well, I'm not the kind of woman who makes this stuff up!" She watches my boss walk in through the door and into his office, and asks me, "Is that [tech]?" "Nope, that's not him." She gets her stuff, and takes off.
Later on, tech gets back, and I ask him about it. He didn't know what she was blabbering on about. Another tech said this lady is very prone to making mountains out of molehills, and is generally a PITA to deal with. -_-
Joy.