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View Full Version : "Borders"-line Attitude


EvilEmpryss
06-19-2010, 12:55 AM
Hubby went to Chicago for a conference. While there, he witnessed this interaction at a Borders books:

SC: I want to buy this book.
CSR: Okay, that'll be $27.99.
SC: And I have a coupon. (slaps it down on the counter)
CSR: (reads the coupon) I'm sorry, but that coupon is for internet purchases only. You can't use it on in-store purchases.
SC: Well I need that book now but I'm not paying full price for it, so give me the coupon.
CSR: (hands the coupon back to the SC) I'm sorry, but the computer won't let me apply it to an in-store purchase. I see you have an iPhone, though. If you were to step out of line and go to our website you can purchase the book for in-store pickup. You can use your coupon that way and since we have the book in stock you'll be able to take it with you today.
SC: (gives the CSR an exasperated cat-butt face) I'm not going through all that trouble to buy a stupid book. You can keep your damn coupon.

She throws the crumpled up coupon across the counter at the CSR and storms out of the store.

When my husband commented on the rudeness of the SC, the CSR just waved it off, commenting that if the rest were only that rude, her job would be easier.

Exaspera
06-19-2010, 01:32 AM
B-b-but, didn't she say she HAD to have to have that book now?

Pagan
06-19-2010, 02:21 AM
B-b-but, didn't she say she HAD to have to have that book now?

And she could have. But, due to her being and EW, she neither has the book nor the coupon. Which comes under the heading of cutting off your nose to spite your face.

I see you have an iPhone, though. If you were to step out of line and go to our website you can purchase the book for in-store pickup. You can use your coupon that way and since we have the book in stock you'll be able to take it with you today.
SC: (gives the CSR an exasperated cat-butt face) I'm not going through all that trouble to buy a stupid book. You can keep your damn coupon.

Exaspera
06-19-2010, 03:18 AM
And she could have. But, due to her being and EW, she neither has the book nor the coupon. Which comes under the heading of cutting off your nose to spite your face.

That's what I meant. She therefore kinda screwed herself, then. :rolleyes:

PepperElf
06-19-2010, 05:43 PM
hmmm sounds like a free coupon for someone else then :devil:

malmalthekiller
06-19-2010, 06:14 PM
CSR: (hands the coupon back to the SC) I'm sorry, but the computer won't let me apply it to an in-store purchase. I see you have an iPhone, though. If you were to step out of line and go to our website you can purchase the book for in-store pickup. You can use your coupon that way and since we have the book in stock you'll be able to take it with you today.


That's actually really cool that it would be that quick to pick up the order.

And it was nice of her to explain to them the simple process and how to save money and make the person happy. Too bad they were a dipshit.

EvilEmpryss
06-19-2010, 06:42 PM
I thought it was cool of the CSR, too. From what my husband says the customer was a total bitch, just oozing attitude and self-entitlement. The fact that the lady behind the counter didn't seem the least bit phased by the whole thing says a lot about the crap she must have to put up with on a regular basis.

Pagan
06-19-2010, 09:28 PM
That's what I meant. She therefore kinda screwed herself, then. :rolleyes:

Gotcha. ;) My brain is still misfiring after being starved of proper food the last two weeks.

Exaspera
06-19-2010, 09:30 PM
Gotcha. ;) My brain is still misfiring after being starved of proper food the last two weeks.

Want some frozen dark chocolate peanut M&Ms? I got plenty! :)

Pagan
06-19-2010, 11:28 PM
Want some frozen dark chocolate peanut M&Ms? I got plenty! :)

YES!!!!

I found out the hard way that your body really, really does need adequate amounts of fat and sugar....along with caffeine. That's my new "holy trinity".

Shalom
06-20-2010, 03:56 PM
Sheesh, man. Some people.

The CSR was explaining her how to (http://freefall.purrsia.com/ff1100/fv01045.htm) beat the system (http://freefall.purrsia.com/ff1100/fv01046.htm), and she wasn't even interested. If I'd been in that situation I'd've thanked that CSR, not crumpled up a coupon and thrown it at her head...

...on the other hand, it's pretty near impossible to order stuff on a phone with a 128x160px screen and no keyboard (http://www.nokiausa.com/get-support-and-software/product-support/nokia-6256i), even if I did convince it to run Opera Mini.

PepperElf
06-21-2010, 12:31 AM
that's why i figure... let someone else use the coupon
someone who can appreciate a friendly employee's help

=)