icia
07-18-2006, 07:27 AM
ok, here's a good one.
a while back when i was still sales on the floor, a customer approached me about something that wasn't in my department. now while i could have been like everyone else i woulda said "that's not my department i can't help you" i was like "ok i'll give it a shot!" cause i try to, oh, i don't know, be decent. anyway, so i help her out, explaining to her several times that i don't know much about the product that she was asking about but i would give it my best shot. so eventually it gets to the end, she's impatient but doesn't say much and we're finished. finally. so i tell her to have a nice night and she checks out and is gone. well, about oh, i'd said 45 minutes later she comes back in furious. first she starts by telling me off. informing me that the headphones (those wireless ones for the tvs and such) required a certain adapter and i did not tell her about it and she drove a whopping 10 miles to get home, discover this and drive back. (i don't get the big deal about that anyway, it's not like she had to walk it uphill both ways in the snow with bad knees >>) well, i politely reminded her that i had said several times i wasn't familiar with that product, but i'd get someone who knew. (the reason i didn't earlier was because they were all busy and there weren't when she returned) she's still standing there impatiently mumbling at me when a fellow associate walks over to us. he begins to help us and we walk over to some adapters. now, here comes the kicker. when he hands her the adapter she starts telling him about how poorly i had helped her and i didn't know what i was doing, blah blah. eventually she turns to me, with a rolled up newspaper ad of ours and she says hitting me in the face with it several times "and i had to drive 20 miles because you were wrong!!"
now....it didn't hurt. not at all. but i want you to imagine, already being on the defensive by being b****** out by this person, but then she smacks you in the face with a rolled up paper like your her dog. D (fellow associate) just stands there in shock, eyes wide watching me. i was so angry i just turned and walked away from her, what kept me from hitting her? i have nooooo idea. i didn't want to get arrested i guess. >> i just went to the break room and took my anger out on the poor chairs and tables. well, on the plus side, D purposely gave her the wrong adapter and sent her on her way.
a while back when i was still sales on the floor, a customer approached me about something that wasn't in my department. now while i could have been like everyone else i woulda said "that's not my department i can't help you" i was like "ok i'll give it a shot!" cause i try to, oh, i don't know, be decent. anyway, so i help her out, explaining to her several times that i don't know much about the product that she was asking about but i would give it my best shot. so eventually it gets to the end, she's impatient but doesn't say much and we're finished. finally. so i tell her to have a nice night and she checks out and is gone. well, about oh, i'd said 45 minutes later she comes back in furious. first she starts by telling me off. informing me that the headphones (those wireless ones for the tvs and such) required a certain adapter and i did not tell her about it and she drove a whopping 10 miles to get home, discover this and drive back. (i don't get the big deal about that anyway, it's not like she had to walk it uphill both ways in the snow with bad knees >>) well, i politely reminded her that i had said several times i wasn't familiar with that product, but i'd get someone who knew. (the reason i didn't earlier was because they were all busy and there weren't when she returned) she's still standing there impatiently mumbling at me when a fellow associate walks over to us. he begins to help us and we walk over to some adapters. now, here comes the kicker. when he hands her the adapter she starts telling him about how poorly i had helped her and i didn't know what i was doing, blah blah. eventually she turns to me, with a rolled up newspaper ad of ours and she says hitting me in the face with it several times "and i had to drive 20 miles because you were wrong!!"
now....it didn't hurt. not at all. but i want you to imagine, already being on the defensive by being b****** out by this person, but then she smacks you in the face with a rolled up paper like your her dog. D (fellow associate) just stands there in shock, eyes wide watching me. i was so angry i just turned and walked away from her, what kept me from hitting her? i have nooooo idea. i didn't want to get arrested i guess. >> i just went to the break room and took my anger out on the poor chairs and tables. well, on the plus side, D purposely gave her the wrong adapter and sent her on her way.