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View Full Version : I was scared for my life (scary customer)


Kisa
06-01-2011, 06:21 AM
I was working the window on drive thru one day when a guy pulled up with his wife and kids. He was a big man (height and weight-wise) and was very unfriendly through the whole transaction, but I kept smiling and being polite in hope that he would cheer up and return the favor. The cook tossed one bag onto the counter and said "two bags" implying that this order would have a total of 2 bags. I saw 2 bags on the counter and he was the only customer in the drive thru, so I handed out those 2 bags and thought nothing of it. Until, that is, the not-so-nice cook shoved a box meal at me and told me to hand it out. To who? The grump family left over 5 minutes ago. Apparently, it was their's and the second bag belonged to god knows who. Oops. My bad. Luckily I see the guy pull into a parking spot just outside the window. I decided to run it out to him because it was kinda my fault, and I was going to let him keep the extra food as compensation. I felt bad. Really bad. I get halfway to his car when he steps out, bags in hand and meets me halfway. I'm 5'4' and weigh 130 lbs. This guy was about 6'5" and looked about 285 lbs. I was a tad nervous because of his angry aura but I put on my best smile, sincerely apologised multipe times, gave him his box meal and told him he could keep the extra food. I never got a chance to finish. He stuck his stomach out and body slammed me so hard I almost fell over. I was shocked and, at this point, frightened, but I just tried to hand him the box again. He used his bulk to push and "herd" me to the door.

Scary Customer: Move!! You're coming inside with me!
Me: Ok...please don...don't...p...push...me
SC: I wouldn't have to if you moved faster!

We got inside (I opened the door) and he pushed past me to the counter, ranting all the way.

SC: You got any idea how cramped it is in that damn car?! I can't look through to make sure I have the shit I payed for and I shouldn't have to! This is F@#%ing rediculous!!

I went behind the counter and met him there. He simply tossed his bags on the counter, stared me down and grunted, "look through them. I shouldn't have to make sure I have my own shit so do it for me". With shaking hands, I found his reciept and checked all 3 bags. Everything was there, he just got the wrong bag.

Me: These 2 bags are yours sir. I handed you this one by mistake. I'm so very sorry about that. If you like, I can
SC: I can't believe this shit!

At this point, an older coworker of mine (lets call her Barbie) comes over to help me.

Barbie: What seems to be the problem sir?
SC: She screwed up my order!! And she never asked what kind of taco sauce I wanted!!
Barbie: Well I'm sorry your order got messed up, but we aren't allowed to ask what sauce you want. You have to ask us.
SC: Well that's bad customer service!!!
Barbie: I'm sorry you feel that way.
SC: I can't believe she messed up my order!!!
Barbie: Did she fix it?
SC: Yes but...
Barbie: Then what's the problem?
SC: It was screwed up to begin with!
Barbie: And now it's fixed. So why are you still here?
SC: *leaves red faced still ranting*

Barbie told me to go on break. I was still shaking...

Mytical
06-01-2011, 06:23 AM
Wow..I am just glad you are ok. Not sure what else to say in this case..

Kisa
06-01-2011, 06:26 AM
Wow..I am just glad you are ok. Not sure what else to say in this case..

I just couldn't believe he looked at me and thought it was a good idea to start pushin on me :mad:

Mr Hero
06-01-2011, 06:26 AM
Barbie's freaking awesome! Some people just like to hold grudges even after their order's been completely fixed

Kisa
06-01-2011, 06:30 AM
Barbie's freaking awesome! Some people just like to hold grudges even after their order's been completely fixed
Barbie is actually my bosses mother :D She was subbing for a sick coworker of mine

Marmalady
06-01-2011, 06:37 AM
To me, what he did to you counts as assault. What made him think he had the right to push you around like that? Jerk.

Mr Hero
06-01-2011, 06:42 AM
I hope his ass was banned from the store.

Kristev
06-01-2011, 07:04 AM
I'd have called the police. I can't help it. I love Judge Judy, and according to her, any unwanted, hostile touching counts as an assault.

Barracuda
06-01-2011, 08:14 AM
That wasn't just assault. By forcing you to go back inside with him, he could be facing kidnapping and false imprisonment charges as well. You CANNOT legally force someone to go ANYWHERE unless you are a law enforcement officer or a security officer detaining someone for committing a crime on private property (or expelling someone from private property). It legally doesn't matter how short a time frame it was.

lineswine
06-01-2011, 03:46 PM
Yup, drop the dime on his bloated ass, he has N RIGHT to touch you, never mind almost knock you over.
See if he laughs the other side of his face when the polezi come a'knocking.

BrenDAnn
06-01-2011, 03:56 PM
Agreed, he needs to be turned into the authorities ASAP if you have info on him! It makes me wonder--what would he have done if you actually HAD fallen down the first time he pushed you? Scary, and he had no reason to be that way!

XCashier
06-01-2011, 04:01 PM
I hate, loathe, utterly despise bullies. :pissed:

Feel like a big shot now, big man, now that you've body-slammed that lady less than half your size?! Car not big enough for you? I've got your new ride right here: :chipper:

MoonCat
06-01-2011, 04:24 PM
That guy was a complete asshole. "It's too cramped in the car to look through my stuff" - Oh gimme a break, that's the stupidest thing I've ever heard! He should definitely be reported to the cops AND banned from the store. What the hell makes someone think it's OK to literally shove someone around because of a messed-up fast food order?

RecoveringKinkoid
06-01-2011, 04:31 PM
Yeah, I'm assuming there are security cameras out there. That was a pretty cut and dried case of assault.

Moirae
06-01-2011, 04:36 PM
I think I'd call that "time to call the police". You never EVER touch someone without being invited, much less what he did to you. What he did is called assault.

mikoyan29
06-01-2011, 04:44 PM
I'm with everyone else here. Call the police, get an assault report filed. There is absolutely no reason for him to do that to you. So you screwed up his order...big deal, you were trying to fix it for him. That is no excuse to push you around and herd you to the store or whatever. And yeah, big man...he can push a lady around....He'd probably piss himself as the cops show up at his door.

protege
06-01-2011, 04:51 PM
That guy was a complete asshole. "It's too cramped in the car to look through my stuff."

Well, maybe he should have cleaned out the 52 pounds of cans in the back seat, the dozen or so fast-food bags on the floor, and all the rest of the crap in the car..and maybe he'd have some freaking room :rolleyes:

chainedbarista
06-01-2011, 06:15 PM
he had family with him, right? let them look through it, jerkoff. definitely report this whack job to the police; he does it and gets away with it once, he'll keep doing it until he actually harms someone/gets arrested.

Cerys
06-01-2011, 06:48 PM
Definitely. Get him done. If he likes full-on body contact that much, let him experience it with a bunch of large, extra-friendly men in jail. Dickwad.

Betweenshades
06-01-2011, 06:59 PM
My old bosses at McDonalds would have totally called the cops. That was beyond rude, it was dangerous, abusive and illegal.

I really hope that this was caught on camera.

ShootMePlease
06-01-2011, 09:28 PM
Yep, the police would have been called and charges would have been filed. I can understand you were scared and perhaps not thinking clearly but no way would I tolerate that kind of abuse. I shudder to think how he treats his family :(

RxBoy
06-01-2011, 09:38 PM
Wow..I am just glad you are ok. Not sure what else to say in this case..

I do. The moment the customer had touched me I would have gone inside and had my manager call the police. If they refused I would have gotten the license plate number and done it myself. As I've said before, we are required to put up with ignorant customers ranting and raving...but the moment someone threatens me with bodily harm or actually touches me it's game over.

I called security and had them escort a woman out of our pharmacy one day when she threatened our pharmacist for refusing to fill her pain medicine three weeks early. When our store manager became aware of it, he called the customer and warned her that she would be banned from the store if she ever threatened another employee. And trust me, our store manager has a spine of jelly when it comes to dealing with rude and ignorant customers. But he knows that the law would not back the store if it came down to making us put up with being assaulted in the name of good customer service.

bhskittykatt
06-01-2011, 10:13 PM
Second everyone saying call the police. If that had turdbucket had done that to me or my employees, I would have stuck the fuzz on him so fast...

Brojekk
06-01-2011, 11:34 PM
I'd have called the police. I can't help it. I love Judge Judy, and according to her, any unwanted, hostile touching counts as an assault.

I strongly and I mean STRONGLY second that. Banning isn't enough....you should have called the police.:mad:

nuthing12
06-02-2011, 01:09 AM
I'm 5'4' and weigh 130 lbs. This guy was about 6'5" and looked about 285 lbs. He stuck his stomach out and body slammed me so hard I almost fell over.

Luckily it's common knowledge that cops with their sidearms will always win over any size human.

BeenThereDoneThat
06-02-2011, 06:51 AM
That is terrifying :( When I worked at Mom & Pop Pizza Place I had a guy follow me into the kitchen one night after he felt he'd been lied to about the price of his pizza and he was a huge guy too (and I'm 5'3" and weighed what I should weigh, back then...lol). My manager wasn't much help but at least he got the guy out of the kitchen.

Caractacus_Potts
06-02-2011, 07:32 PM
That wasn't just assault. By forcing you to go back inside with him, he could be facing kidnapping and false imprisonment charges as well. You CANNOT legally force someone to go ANYWHERE unless you are a law enforcement officer or a security officer detaining someone for committing a crime on private property (or expelling someone from private property). It legally doesn't matter how short a time frame it was.

As everyone said, the police should have been called. I would have asked him to wait so I could refund his money and give him coupons for free food. Then I would have told the manager to call the police and stall the guy until they got there (or at least get his license plate).

Not entirely true about no one having the right to detain you except security or the police. Only the police can detain you for a specific period of time without liability. Anyone else, security or private citizen, can detain you until the police arrive but you better be damn certain you have 100% proof positive that will hold up in court that a crime was committed by the person you are detaining or you, security guard or private citizen, can be arrested for kidnapping and false imprisonment and you open yourself and the company you represent up to huge liability.

[Note: This is valid in MA for unarmed security…we were told never under any circumstance to try to detain anyone, just to call the police. Some states may have some liability protection for licensed security guards. All states have some form of citizen’s arrest on the books]

I do. The moment the customer had touched me I would have gone inside and had my manager call the police. If they refused I would have gotten the license plate number and done it myself.

True. A manager is considered an agent of the company and once a manager has been informed of a hostile work environment the company is legally considered to be notified. If the manager chooses not to address the issue the company is liable.

That is terrifying :( When I worked at Mom & Pop Pizza Place I had a guy follow me into the kitchen one night after he felt he'd been lied to about the price of his pizza and he was a huge guy too (and I'm 5'3" and weighed what I should weigh, back then...lol). My manager wasn't much help but at least he got the guy out of the kitchen.

There was a show I saw that had security camera footage from a pizza shop lobby. A woman came in, bypassed the long line and tried to order a pizza. One of the customers told her to wait in line like the rest of the people. Woman left and came back with a guy that had to be about 6'-6" and 300# of pure muscle. The boyfriend proceeded to beat the living crap out of the guy who "mouthed off" to his girlfriend.

Turns out the boyfriend had just been released from jail for assault. The cops picked him up pretty quickly and he will be doing many more years in prison now but I'm not sure how much that will console the person he beat up. Guy had a broken jaw, missing teeth, a broken eye socket and broken ribs.

HappyFun Ball
06-02-2011, 08:07 PM
The second he touched me I would've started screaming my head off.

Kisa
06-03-2011, 03:33 AM
Sadly, we have no exterior camera's and he started pushing on me when we got to a blind spot. We had no cutomers, inside or in the Drive Thru, so nobody saw it happen except his wife and kids. All my coworkers saw was me open the door and walk behind the counter with him following, screaming his head off. To them, he was just another sucky sucky customer. It was around 10:30 pm so it was too dark to catch his plate and I told Barbie after the guy stomped off

EricKei
06-03-2011, 03:34 AM
Yeah, I'm assuming there are security cameras out there. That was a pretty cut and dried case of assault.

This. This probably happened long enough ago that getting footage or a plate # would be difficult, but yeah, the second he bullrushed you, he was no longer a customer --- he was a threat. I'm glad to see you made it out in one piece :eek:

RavenStarr
06-03-2011, 11:08 AM
If he shows up again. Let him know that his bullying will not be tolerated. If he lays a hand on anyone again. He will go to jail.

I bet he wouldn't try it on someone bigger than him.

Jay 2K Winger
06-03-2011, 02:00 PM
If he shows up again. Let him know that his bullying will not be tolerated.

If he shows up again, let him know that HE'S BANNED. After you've told him that his bullying won't be tolerated.

XCashier
06-04-2011, 12:54 AM
I bet he wouldn't try it on someone bigger than him.
Or a man.

Honestly, I feel sorry for his wife and kids. God knows how he is around them if he thinks this sort of behavior towards a stranger is acceptable. :(

BeenThereDoneThat
06-05-2011, 10:19 PM
There was a show I saw that had security camera footage from a pizza shop lobby. A woman came in, bypassed the long line and tried to order a pizza. One of the customers told her to wait in line like the rest of the people. Woman left and came back with a guy that had to be about 6'-6" and 300# of pure muscle. The boyfriend proceeded to beat the living crap out of the guy who "mouthed off" to his girlfriend.

Turns out the boyfriend had just been released from jail for assault. The cops picked him up pretty quickly and he will be doing many more years in prison now but I'm not sure how much that will console the person he beat up. Guy had a broken jaw, missing teeth, a broken eye socket and broken ribs.

I'm pretty sure I saw that clip...was it the one where most or all of the other patrons stood around doing nothing? Sad... :headscratch:

Seshat
06-06-2011, 01:31 AM
The phenomenon is called 'bystander effect', also known as 'Genovese syndrome'.

It's a combination of people not knowing what to do, not being sure of what they're seeing, being afraid of being hurt if they do get involved, and assuming someone else will handle it.

I've actually been the victim of bystander effect myself - as in, I was one of the bystanders who did nothing. :( To be fair to myself, I was quite literally on my way to the doctor for help with depression...

I was waiting to cross the road to go to the doctor's office, when suddenly a man came out of a truck (lorry?), ran to the driver's side door of the car in front and started ranting. The driver of the car turned into the side road, still followed by the ranting man, and passing me to do so. (I was still waiting at the time.)

It was only when the ranting man tried to open the guy's door that I realised someone might be in actual danger. The ranting guy left after that, and I suddenly felt like I could actually move again.

I went up to the victim, and told him where the police station was. (Directly ahead, on the right, just past the railroad tracks. As in, less than a minute's drive.) And I stopped at the station on the way home, myself, in case he had reported it and they wanted a witness statement.

But during the actual attack, it felt like I couldn't move, couldn't figure out what was going on, and couldn't do anything.
(No, I didn't have a mobile phone - and I didn't think of going into the nearest shop and asking them to call emergency until after it was over.)

BeenThereDoneThat
06-06-2011, 06:25 AM
The phenomenon is called 'bystander effect', also known as 'Genovese syndrome'.

It's a combination of people not knowing what to do, not being sure of what they're seeing, being afraid of being hurt if they do get involved, and assuming someone else will handle it.

I guess you don't really know how you will handle a situation until you're part of it. Just seems like some people will jump into any fight, but then again, those people are usually idiots :D

The Kitty Genovese story is such a sad one...

Seshat
06-06-2011, 07:14 AM
I handle medical emergencies or stuff like broken plumbing both quickly and appropriately - I've done so many times in the past.

But it turns out that assault puts me into momentary shock and bystander effect. :(

If there's a next time, maybe I'll handle it better. I won't know until it happens.

Cerys
06-06-2011, 12:43 PM
I suppose it throws people into fight/flight mode. If it's fight, they'll wade in - but if it's flight, their rational side tells them that there's no reason for them to run, so they just end up frozen to the spot.