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ackmeow
11-29-2011, 08:00 PM
I hate this lady, but a few weeks ago she made our day a little brighter. Here's the story of the French Lady.

A bit of background:

This woman is a regular at our booth. She speaks both francais and english, (More the former) and is steeped in vice. Whenever she shows up the booth goes into surveillance mode for she steals.

Her modus Operandi usually involves magazines. She likes to stand at the mag section at the far end of the booth and read the tabloids. When she's finished with one or is interested with one she puts it on the extras stack on the floor. Sometimes this stack is large and weighty, sometimes it's small. It depends on the mags we received in the last shipment.

Then she goes to buy some scratches, (Usually short changes us) and walks over to the stack she made earlier and takes it.

She's clever in her klepto ways. She only goes after the mag stack if it's busy so we can't watch her. Generally when she buys her tickets one of us runs around the booth and puts the mags she stacked back in their places. This usually dissuades her. Not always, but usually. We haven't caught her in the act but seeing as she makes the pile and then the pile disappears it's not hard to put 2 and 2 together.

The day started as normal, lots of customers and lots of those little irritating scratches being sold. French lady starts her routine, checking the newly placed mags and stacking them. We do notice that the stack she made this time was growing in number and considerable expense. (She chose Time, Rolling stones, a lot of the costly ones.) So, after she heads to the counter to purchase some asbestos-lined paper of monetary promises I go to the mag section and restock from her stack.

Then she notices me.

She begins to huff, her face filling with red. She doesn't say a word, but buys her scratches and moves off to her favorite table. She's never done that before. Clearly she's having a bad day and I'm making it worse.

10 minutes later, we glance back and we see her at the mag section again, this time making a smaller pile. She comes back and stands in line.

As we work the customers my co-worker gets an idea and moves to the mag section. A few seconds later she comes back with the stack and puts it on the milk crates in the back where we sit on breaks.

French lady comes, goes and moves to the mags to take her bundle, but Lo! It's not there! She moves around the booth, looking like a confused kitten who was promised a non-existent treat. Her confusion turns to apparent rage as she discovers her prize out of reach on the milk crates in the center of the booth.

The big bad wolf could not do a better huff and puff. She starts mouthing under her breath and stomps away, scratching furiously at her ticket.

A good hour passes before the French lady makes another appearance, once again at the mag section. This time however we barely caught her as she was hiding behind the mens section (A 5 foot tall display that blocks our view from customers in the back.) She was ducking behind it whenever we turned to look. Duck, snatch, duck, snatch. She makes a pile of tabloids in the men's section and moves up to the front with her winning scratch. The line has grown a fair chunk since we were glancing back so often and there are quite the number of people between her and us.

Thankfully for us. My co-worker goes to the back and grabs her new stack, this time bringing it up to the counter, a smile on her face. We move the line, french lady comes up with her ticket and immediately her face contorts into a look of confusion.

I glance over from where I'm scanning her ticket and my co-worker is ringing in the mag stack.

The french lady doesn't say a word. In fact, she buys the stack! No complaints!

Amazing.

She leaves about $30 poorer and glaring at us over her shoulder. We're smiling, thankful that for once she purchased something instead of stealing it.

The French lady has come around a few times since then, and still makes the stack but it's much smaller in size and upon casual observation looks like someone was lazy and didn't want to put the mags back. She's probably stolen mags again. We can't keep a complete eye on her, especially now that she chooses to strike when one of us takes our bathroom break but we do remember the 1-up that we got on her.

One of these days we're going to catch her in the act and then she'll be banned. I hope. Oh, i do hope.

emax4
11-29-2011, 09:10 PM
Why wait? If you and others have seen her stealing, and management knows this as well, doesn't/shouldn't your business exercise the right to refuse service to anyone?

ackmeow
11-29-2011, 09:39 PM
We do have the right, but our upper level management has some choice words to say to anyone who directly confronts a shoplifter, much less refuses service without proof.

We're part of a chain, not a personally owned store.

Draco
11-29-2011, 10:27 PM
They haven't actually SEEN her steal. They see her make the pile and then the pile disappears.

EricKei
11-29-2011, 10:32 PM
I have had that experience as well. In large corp's in particular, if anyone short of an on-duty cop catches a shoplifter in the act, it (quite often) might as well never have happened. I agree that it is WISE to prevent workers from directly confronting thieves -- after all, they could be armed or just plain psycho -- but this does not stop Corporate from blaming the workers for shrink/"not being vigilant" when the thefts do happen. They would rather lose money from the thefts than risk the bad publicity from accusing an innocent person (note -- they don't care about the accusation per se, just the publicity).

Ya can't really win.

LillFilly
11-30-2011, 02:18 AM
How about having a coworker go outside the door, just when you know she thinks you're busy and she can leave with the stack. Coworker can then catch her red-handed leaving without paying and voila, ban! You cover your bases by making sure you see her with the stuff, and getting her outside the store, ensuring she can't argue that she just hadn't gotten around to paying yet.

ackmeow
11-30-2011, 04:17 AM
Not a bad idea. I'll let you know if it bears fruit. Course, we're in a booth in the center of a mall so we're going to have to adapt but we might make it work.

Ironclad Alibi
12-02-2011, 10:34 PM
How about having a coworker go outside the door, just when you know she thinks you're busy and she can leave with the stack. Coworker can then catch her red-handed leaving without paying and voila, ban! You cover your bases by making sure you see her with the stuff, and getting her outside the store, ensuring she can't argue that she just hadn't gotten around to paying yet.

Better yet, do you know a cop who could watch from outside when she comes in to make her haul?

Even better, have someone get the stack every time and ring them up for her.

emax4
12-03-2011, 02:51 AM
On top of that, the cost of security cameras are going down. I've seen them at Bed Bath and Beyond (must have been the "Bath" section, nyuk nyuk), and even Big Lots. Of course, they're probably not top-quality, but with the prices, it seems illogical NOT to use them.

ackmeow
12-03-2011, 02:59 PM
On top of that, the cost of security cameras are going down. I've seen them at Bed Bath and Beyond (must have been the "Bath" section, nyuk nyuk), and even Big Lots. Of course, they're probably not top-quality, but with the prices, it seems illogical NOT to use them.

We don't have the space. The booth is crowded enough as is and any security camera will have it's plastic melted by the intensely hot halogen lights they force us to use.

Plus there's nowhere our DM will let us put them OR the monitor. He's a bit of a jerk.

BowserKoopa1
12-03-2011, 03:41 PM
She's clearly stealing from you guys, and I am assuming that all or at least most of the coworkers have observed her doing this. So why don't you get permission from Corporate to ban her from the store? I know they don't want to falsely accuse anyone of stealing, but if enough workers have seen her doing it, then Corporate should believe you and just give you the go ahead to ban her. If they don't, then they're just idiots. You might also want to have a worker approach her whenever she comes in and then ask to help her, as this is a good way to deter people from stealing. You also said that you worked in the mall, so there's no reason you shouldn't be able to call mall security whenever she stops by. After they threaten to throw her in jail or at least ban her from the mall, I guarantee she won't be back.

ackmeow
12-03-2011, 04:18 PM
My boss has already contacted corp about this. The only problem is that we get so many shoppers that corp doesn't care too much about one single person. Funny thing is if we get a complaint, THEN corp harps on our ass.

It's like our shortages. If we're short one week, my boss gets dinged right from her paycheck. But do they make it up if we find the shortage the next week? Nope. Poor woman.

BowserKoopa1
12-03-2011, 04:41 PM
Hmmm, if Corporate was to take a casual attitude, I would not even bother with it. If they don't care, why should you? And when they start noticing shrink and they ask what's going on, your boss and you guys can give them a smug smile and say :angel: "We told you so!" I find it strange that a business would not worry about shoplifters, especially when the economy is still bad and companies are struggling to keep their heads above water. Sounds like the people at Corporate don't have their priorities straight. Sure they got more important stuff to worry about, but they could at least let you guys handle it, and then you could get mall security to ban her from the place and possibly the mall too.
Oh and if the lady does complain, you can let them know that this is the one who is stealing from you. Are they actually going to listen to a customer who they've been told steals consistently from them?
Theif: They won't let me take stuff and they are harassing me!
Corp: We're sorry. Here's a gift card for compensation. We're sure they must be wrong about you stealing from us, even though our numbers are way off.

ackmeow
12-03-2011, 04:50 PM
Guess what the policy for shrink is?
Take it from my boss's paycheck!

Seriously, they push it on us to do their job. We can't even ban someone without receiving a complaint and a visit from Dick Monger. (DM)

I approached a trouble shopper about a stack of newspapers she had on her walker, and her husband chewed me out for thinking she stole them. A stack. A whole stack. What was I to think? Guess what corp said after they got an angry call?

"You need to improve your attitude."

Grrrrr. Ackmeow mad.

Kristev
12-03-2011, 07:19 PM
A manager of a clothing store once explained to me that it cost him less to allow someone to steal one article of clothing than it would be to fight in court and see him imprisoned.

wolfie
12-04-2011, 01:11 AM
This would be a bit of work, but have you considered making a "bait" stack, and switching it for the "prepared for theft" stack when the customerthief isn't looking? For bulk, use worthless stuff about the size of the publications she steals ("stripped" copies of old issues, TV listing sections from last weekend's newspaper, etc.), but have the "stinger" be a tabloid with a cover you've made up yourself - with the headline story being something along the lines of "magazine theft ring exposed".

Moosenogger
12-04-2011, 04:50 AM
I saw a child stealing candy from a mall candy store, once. I was so shocked I just watched him do it (didn't think to shout at him or loudly inform the clerk that they had a thief in their midst). At least he finally noticed me watching him and hauled ass out of there. He made it out with at least a few pieces of candy.

Nice to see them starting early, isn't it?

As for the OPs story, Our store has pretty much the same policy. We can't flat out accuse someone of stealing, even if we see them do it. We have to call the police and have the police catch the person red-handed. Now, what we can do is follow the "customer" like flies following shit, until they get irritated enough that they leave. One of our old employees had this down to a science. It was amazing - he'd wander around with the thief, chatting them up and acting like their best buddy, and they'd eventually have enough and walk out of the store. The employee would then wish them a wonderful day and smile wide, knowing he'd gotten a shoplifter away from our stuff.

emax4
12-04-2011, 07:07 AM
I say that you get a magazine but put a fake cover on it with a fake headline story, something like:

WOMAN STEALS FROM STORE
HUMILIATED ON LOCAL TV

or

FRENCH WOMAN SHOPLIFTING
TASERED AFTER CAUGHT

EricKei
12-04-2011, 02:20 PM
FRENCH WOMAN SHOPLIFTING
TASERED AFTER CAUGHT

Better yet, have it printed in French...:angel:

ackmeow
12-05-2011, 12:48 AM
Hahahaha

I love you guys. Maybe I'll do that. I've got enough photoshop skill that I could probably pull off a good enough facsimile.