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View Full Version : Yeah, you're sick


bhskittykatt
09-25-2013, 12:31 PM
This was told to me by my supervisor. This happened at work on my days off.

A couple came up to the front desk. They had just eaten in the restaurant and the woman was complaining she felt sick and wanted a room "just to lie down and be sick in." Supervisor gave her the rate. Oh no, they don't want to pay for a room; the wife got sick in our restaurant! We should compensate them with a room!

Supervisor knows food poisoning doesn't kick in that fast. She suggested perhaps the wife is having an allergic reaction. No, the wife is sick! Supervisor, still being incredibly generous, offered them a room at the half-day rate.

That was not enough to appease them, and now the husband began saying he was "starting to feel a little ill", too. So Supervisor contacted Asst. GM in his room to see what to do. Asst. GM was technically off for the day (though the man never really stops working) but he said to go ahead and offer Super Stupendous Deal Rate that normally requires guests to obtain a voucher for.

Super Stupendous Deal Rate was still not good enough, and worse yet, the couple had caught wind that Asst. GM was nearby and they began to demand to speak with him. While Asst. GM never really stops working (seriously, the man is an insane workaholic), he didn't want to actually interact with irate guests on his day off. The couple ended up working their way through the restaurant through a restaurant supervisor, the restaurant GM, and the restaurant Chef, but never made it to Asst. GM.

Ultimately, they did not get a free room. They ended up lying on a couch in the lobby for three hours before finally giving up and going away. They did eventually get their food comped from the restaurant, but were told in no uncertain terms by Chef that they would not be welcomed back.

LillFilly
09-25-2013, 02:22 PM
I'm very glad they didn't cave! They're lucky they got the couch for 3-hours!

NateTheChops
09-25-2013, 04:01 PM
In work whenever a customer complains of being ill, my response is to ask if they need an ambulance. If they say no, my ass is covered, and I go about my day.

Pixilated
09-26-2013, 11:16 AM
In work whenever a customer complains of being ill, my response is to ask if they need an ambulance. If they say no, my ass is covered, and I go about my day.

My thoughts exactly. If they're SICK, they need to go to a HOSPITAL, which admittedly isn't going to be nearly as nice as a free room ... which of course is the point, no doubt ...

Catwoman2965
09-26-2013, 04:19 PM
My cousin got food poisoning once, after her HS graduation, when her parents took her out to a VERY fancy restaurant in an upscale hotel. She, and many others got sick, so the HOTEL offered them (cousin and family) a room where she could lie down, etc. they never demanded or even asked, but I guess since it was clearly an issue on the hotel's part, they dealt with it.

Pixilated
09-26-2013, 04:26 PM
I think the difference here is that many people were ill, so it was far more obviously something in the food. In the case at bhskittykat's place, it was only the one customer who claimed to feel ill, until they were offered a nice deal. At that point they were obviously thinking that if they put more pressure on, hey, they could probably get a FREE room, and then gee, suddenly her hubby felt sick too.

Mr Hero
09-28-2013, 03:54 AM
This is SC needs to be taken to a hospital.
The hospital? What is it?
A big building with patients, but that's not important right now.

NateTheChops
09-28-2013, 04:25 AM
*opens door and knocks SC into the pool*
I just want to tell you good luck, we're all counting on you.

dalesys
09-28-2013, 01:29 PM
*opens door and knocks SC into the pool*
I just want to tell you good luck, we're all counting on you.
I'm sorry, the pool is closed to be sanitized. We found a t**d floating in it.

Ironclad Alibi
09-29-2013, 12:02 AM
I'm sorry, the pool is closed to be sanitized. We found a t**d floating in it.

Are you sure it wasn't a discarded Baby Ruth (http://www.youtube.com/watch?v=MYrY8aFCUCQ)?

Monterey Jack
09-29-2013, 06:10 PM
Are you sure it wasn't a discarded Baby Ruth (http://www.youtube.com/watch?v=MYrY8aFCUCQ)?

"Ruth! Ruth! Ruth! Baby? Ruth!"