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View Full Version : I am the SC tonight.


Kittykat
01-22-2014, 12:25 AM
I am so livid! I'm on hold with W2 Xpress, to get my PIN reset for my W2's, and the FIRST time someone hung up on me without saying a word, AFTER I'd been on hold for a damn hour. I'm calling them back and whoever answers I'm going to let them know I DO not appreciate it.

stephenr
01-22-2014, 01:01 AM
Good luck. I had issues with them as well when it came to accessing my account. It took me 3 days to get back in.

Kittykat
01-22-2014, 01:07 AM
I got hung up on AGAIN and now they're closed! I am so MAD!

Orgaloth
01-22-2014, 10:46 AM
When I worked in a call centre, we had issues with consultants just hanging up when it was near the end of the shift. They didn't want to be stuck on a call that went too long, even though they would be paid the over time.

cindybubbles
01-22-2014, 05:23 PM
I am so livid! I'm on hold with W2 Xpress, to get my PIN reset for my W2's, and the FIRST time someone hung up on me without saying a word, AFTER I'd been on hold for a damn hour. I'm calling them back and whoever answers I'm going to let them know I DO not appreciate it.

Is this a tax office or a bank? If so, is it possible for you to go there in person? My mother goes to our bank in person to get help with our RRSPs and GICs.

Kittykat
01-22-2014, 06:03 PM
it's a tax w2 site my former employer uses to post W2's online for electronic file.

otakuneko
01-22-2014, 06:55 PM
You sure it's actually getting to an agent? We had our fair share of phone issues when I worked in a callcenter.

taxguykarl
01-23-2014, 03:31 PM
Dealing with W2 express is frustrating enough when you have your ducks in a row.:rolleyes:
No KittyKat, you aren't sucky, they are.

Kittykat
01-23-2014, 10:17 PM
Thanks Guys, I finally got through yesterday and talked to a supervisor, who confirmed that they had agents dropping calls because it was close to closing. I told her, I understand they want to go home, but when someone waits for an hour on the phone, twice, and gets hung up on both times, I have no sympathy.