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View Full Version : Round and round on the bureaucracy train!


fireheart
03-02-2015, 03:26 AM
So I'm currently on the hunt for a new job. In order to do that, I am now getting some extra support from an employment agency. I DO NOT qualify for welfare payments (My partner makes way too much), so this is all voluntary. Now here comes the explanation:

When you are signed up onto unemployment benefits over here, you are required to also register yourself with a job search agency. The agencies vary, but the idea is that you are meant to get agencies within your local area. There are agencies out there for people with disabilities (I do count due to my psychiatric issues in this instance) and in this instance, I found an agency that specifically handles mental illness and a couple of other disadvantaged categories (namely people who don't speak a lot of English, ATSI* people and people who are struggling to find a job due to their age). I will call them Agency A.

So I go and meet with Agency A and all is fine and dandy...except that I then need to go to the welfare office for an interview with them. The reason why? They get government funding for their services and need to know what, exactly, I need in terms of assistance and support. Off I trundle to the welfare office, I have my interview with them, I'm classed as "low-level disability support" (meaning I can access a bundle of services, but I get less support than say, someone with more severe disabilities, but I get more support than someone who does not have a disability and has been unemployed as long as I have). They say they'll send a report through to Agency A so I can actually start seeing them.

Then I get a call on Friday and it turns out that the welfare office has my OLD address on file. :confused: Luckily I was in the area (I had planned on attending an appointment with Agency A originally) and fixed that up pretty quickly. Then it turns out that for some reason, my address got flagged in their system and I wound up being sent to Agency B instead. :doh:

Luckily, Agency A told me what to say and told me to be persistent because I was voluntary and not linked to a payment, so I wasn't obliged to see Agency B because the welfare office had said as such. I rang Agency B and they very quickly took me off the list. (this was easier than my experiences back home, where it took them THREE MONTHS to take me off their list, luckily the welfare office had me listed as no longer needing to see them) I then had to call Agency A AGAIN to get my appointment set up and after a few missed back-and-forths (I called him, he was busy, he called me, I was sleeping/eating/taking a dump), his colleague set up an appointment for me...only for it to be a temporary one because he can't confirm anything until I'm in the system. :rolleyes:

Have I also mentioned I'm applying for government jobs since the application process is more consistent? :lol:

*-Aboriginal and Torres Strait Islander. The latter group are a group of people located on a group of islands in the far north region of Queensland. They have their own language and culture, but some of it has similarities to Aboriginal culture.

Aragarthiel
03-02-2015, 06:23 AM
They could be Vogons. Or DMV workers from here in the States. Not sure that there's a difference.

brucetiki
03-02-2015, 09:08 AM
And for those that want to see how many of these 'agencies' work: http://www.abc.net.au/4corners/stories/2015/02/23/4183437.htm

(I hope your agency behaves a bit more ethically fire heart)

fireheart
03-02-2015, 09:45 AM
And for those that want to see how many of these 'agencies' work: http://www.abc.net.au/4corners/stories/2015/02/23/4183437.htm

(I hope your agency behaves a bit more ethically fire heart)

I was told by three different sources (one unreliable, two semi-reliable) that they have a good track record, so hopefully this is the case. (the unreliable source was whirlpool forums (which is how I found out about them in the first place), the semi-reliable sources were the agency guy himself and the guy who interviewed me from the welfare agency).

My last agency was a bit questionable: even after I'd been marked as NOT A JOB SEEKER, it took them 3 months to take me off their list. I've chronicled this story before, although it might take some thread digging to find it.

Eta: oh yeah I forgot to add to this particular bit of stupidity....the guy I spoke to at the welfare agency even said that he was going to stick me in agency A!

fireheart
03-04-2015, 03:59 AM
So I found out what actually happened. Mostly because I was IN the office when it happened and by the time we finished, I was somewhere between :headdesk: :banghead: and :lol:.

To keep this short:

-I go and pull myself from Agency B as per Agency A's request and schedule for agency A. I'm AT Agency A's office and he can't pull up my file for some strange reason. O.o
-Agency A calls Welfare Office Helpline and asks WTF is going on. Lady on WOH gets my details, verifies that yes I'm there and suggests that we try the helpdesk.
-We call the helpdesk. Helpdesk gives us a rational explanation for what actually happened: when I changed my address over, it automatically put me in Agency B instead of Agency A. However, because I'd pulled myself out of Agency B, I was "floating" in the system. When that happens, sometimes you can be pulled BACK to Agency B. :headdesk:
-We're then told to call the WOH AGAIN, this time to arrange a transfer. We call and it all goes well. Needless to say we were both like this :yay: when we were told this could happen.

At least arranging appointments with him is much easier! :lol: