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Anakah
03-25-2015, 10:09 PM
Went to an outlet Mall with my mom and aunt. We wore typical clothes that you would on vacation (took a two day trip) Jeans, sandals and t-shirts. There were several tour buses there so it was SUPER busy. I noticed they were dressed in nice clothes, slacks etc

My mom took me to my first coach purse outlet store. We were greeted as soon as we walked in and given buy a purse and get fifty percent off. Everybody was super nice and one guy helped us with what the price would be with the fifty and thirty percent off (the clearance items) I had no idea once we went up there to pay that he would get commission. The cashier asked us if anybody helped us and we mentioned the guy and she wrote his name down.

I wish my job worked that way! This wasn't the suck. They were nice even though we weren't wearing our sunday best. And why should we? It's an outlet store.

The store next to it was MK. And right away we were snubbed as we walked in, the lady handing out her card for her commission and a discount paper didn't even look at us. She was RIGHT next to me and refused to greet us. I saw her look at us and turn her nose up as soon as we walked in.

I stared at her for awhile and she finally looked at me and asked how I was doing in a snooty tone. My mom (oblivious to this) asked her if they had a smaller bag in the same style of purse she was looking at. The girl didn't even hesitate and said NO and walked away.

We later found exactly what she wanted and the lady just didn't want to deal with us cuz I guess we looked like we weren't going to buy anything. Though with the prices on those purses I almost fainted. I'm a target/walmart girl but my mom likes coach and MK.

Later a nice salesgirl approached us and took care of us. But still! Sorry we weren't dressed to impress but that shouldn't matter.

mathnerd
03-25-2015, 11:40 PM
One of my best customers back when I worked at Bloomingdales was a young mother of quadruplets that could rarely manage to get out of the house in anything more fancy than sweats. She was the wife of a gazillion dollar an hour surgeon and liked to dress her toddlers in Ralph Lauren and Christian Dior. I could make my monthly sales goals on just her alone.

TonyDonuts
03-25-2015, 11:46 PM
I worked for a car dealership for awhile.

First day of sales training, the sales manager told us a story.

Fella comes into the dealership, looks like he's been sleeping in his coveralls, in a pile of cowshit, for 30-40 years.

None of the sales people would look at him. Sales manager goes over, chats him up a bit. Turns out he's looking for a new pickup. Picks out a new GMC half-ton.

No payment plan, fella just cut a check.

Sales manager told us in clear terms if he caught us ignoring somebody because they "didn't look like they had any money," he'd run us right off the lot.

notalwaysright
03-26-2015, 12:11 AM
Has no one learned anything from Pretty Woman?

Sunshine
03-26-2015, 12:36 AM
My daddy had a story like that. Rancher went into town to update his fleet...5-10 trucks...that commission was nice lol

mathnerd
03-26-2015, 01:18 AM
When I lived in ND it was often said that the poor guys were the ones in the suits and ties, while the guys with the real money were in coveralls and boots.

MoonCat
03-26-2015, 01:19 AM
My daddy had a story like that. Rancher went into town to update his fleet...5-10 trucks...that commission was nice lol

Yep, back when I used to fill in for the auto ad salesperson, I once called a dealer to get his ads for the week and was told, "He'll call you back. Right now he's with a guy who's buying three cars." It was a Caddy dealership. I told them I'd call back later. :D

NorthernZel
03-26-2015, 01:48 AM
There was a story over here lately where a lady who just had won approx. 50,000,000$ in a lottery draw went to buy a Merc but got snubbed by a salesman, she went getting a cheap Toyota instead. The owner of the Merc dealership had to eat some crow.

Having said that, I've experienced excellent service at an expensive Porsche/Lambo/Ferrari store in my town. I already stated that we only were to browse (I don't have a car, let alone a driver's license - Lil' Zel is just a petrolhead with a huge interest in cars) and they were more than happy to show us around.

protege
03-26-2015, 02:40 AM
Later a nice salesgirl approached us and took care of us. But still! Sorry we weren't dressed to impress but that shouldn't matter.

It shouldn't. But, some people are just assholes. Occasionally...it comes back and bites them.

1. About 20 years ago, I was starting college. Since I didn't live in that town, I wasn't sure that my ATM card would work at my grandmother's bank. My dad and I walked up to one of the tellers, tried to ask, and immediately caught a major case of 'tude.'

Rather than deal with her, I mentioned that we should see if Mr M. "M" was a senior VP, and had some serious clout at the bank. Grandma knew him, since he handed all of her business. Not surprising, since he was a family friend. So when we went over to his desk...I'm sure that teller was shitting herself :lol: I found out later, that he did have some words for her. Basically, you don't fuck with the customer. You don't know who they know, and what you don't know, can get you fired.

2. In 2000, I bought my first new car. I pulled into the lot, in my slightly beat-up '91 Toyota Tercel, walked in...and got an earful. The first salesman I encountered, immediately started droning on about budgets. Seriously asshole? You work on commission, and you're *insulting* a possible customer? He's lucky I liked the car, and that I didn't feel like driving to the other Mazda dealer across town. Still, I did complain, and he tended to kiss my ass when I'd be there for service.

Those are just 2 instances. I was always told that you never judge the customer. You don't insult them either. There are far too many other stores/banks/car dealers/other places that will be more than happy to take someone's money.

Crossbow
03-26-2015, 02:58 AM
Sounds like an art gallery visit I had a couple years ago.

My wife and I were in town for a small sci-fi convention, and found out through a mutual friend that there was a local art gallery that specialized in sci-fi and fantasy art. So we took a few hours off the con to go check it out. Our friend drove in from out of town to meet us there, and one of the other con-goers joined us.

We got there, dressed in what you'd pretty much expect for convention attendees: geek t-shirts and jeans. We barely got through the door, and the gallery owner had snubbed us. Apparently people dressed like us couldn't afford *his* art, and didn't we know that a big name fantasy artist was upstairs doing a sketch and lecture series?

Well, yes, we did. It was one of the reasons we came to the gallery. My wife wanted to talk to him about being the artist guest of honor at the con she runs the art show at. (Didn't get him. Convention timing just never worked out.)

We did manage to make this guy eat some crow, though. While my wife and I can't drop as much on art as we'd like, our friend that drove in to meet us can, and does. A lot. Several thousand dollars a year. Idiot lost a sale there.

Oh, and the big name artist-in-residence? The other con-goer that joined us is an artist in her own right and a friend of his. When she came upstairs, the guest artist stopped his sketch and lecture, stood up and gave her a huge hug. The look on the gallery owner's face was priceless.

mikoyan29
03-26-2015, 03:16 AM
There was a hobby shop in the town I grew up in. I was looking for tanks to go with my HO scale army guys and they had some. He was a condescending prick about it. I got my tank but that was the last time I went there. Apparently if you didn't buy radio controlled stuff, he didn't have the time of day for you. Never mind that gamers or model builders or whatever can plunk down just as much (if not more) cash than the radio control folks. Well he's out of business now (it took long enough though).

ZumZum
03-26-2015, 03:28 AM
I was dressed down the day I went shopping for shoes for my wedding, my soon to be sister in law was with me.
We went into a snooty shoe store, I had a very nice budget for my shoes. I tried on a few pairs, but they just weren't comfortable. The salesman had the nerve to say to me "you're just not used to wearing quality shoes".

I did a WTF face and told him that he had no idea who I was and we walked out.

Granted, I'm not a celebrity (or even close), but I had money to spend on my wedding shoes.
We went into Nordstrom in the mall and I was treated like royalty. Even after I bought shoes on sale :)

Aragarthiel
03-26-2015, 06:11 AM
Three days after my daughter was born, on the way home from the hospital, I had to stop and get some groceries. I was still incredibly sore and you can imagine I wasn't dressed to impress anyone. At the self-checkout, I accidentally entered the wrong PIN for my card, and the lady stationed at the little desk there told me, "There's probably not enough on the card." I was too tired and achy to argue. I just gave her a look and entered the correct PIN, and off I went. Every time I've seen her since, she's been cordial as she should have been in the first place, helping when the Kool-Aid packets I bought aren't registering in the bagging area and such.

Off-topic, those things should really not even have a bagging option if they're going to be like that.

Valentinian
03-26-2015, 08:46 AM
Where I work, the best-dressed people tend to be buying for their rental properties... which means they want the cheapest stuff we have, and then they'll whine and try to get us to cut our labour costs, because it's "only for tenants". The people who come in dressed in sloppy clothes (paint stains and holes optional) are often in the middle of doing renovations, want to outfit their whole house, and want quality because they're going to be living with it for 10-15 years.

Special note goes to the very scruffy guy who just finished paneling his study in Jarrah wood and wanted deep red velvet soft furnishings to match. The cheap velvet wouldn't do the room justice, so he's looking at around $150/m and happy to pay it!

Lace Neil Singer
03-26-2015, 12:05 PM
I had that when I went into a posh shop to get some Lancome lipgloss. I like Lancome; it might be pricy, but it stays on all night and I don't have to keep reapplying it. I also like posh cosmetics; it's worth saving to get the best. Anyway, I went in the store wearing a Slipknot hoodie, a denim skirt, black platform boots and a Marilyn Manson t-shirt. I was ignored for a while, which wasn't helpful as the store layout had been re-arranged and I couldn't find the makeup. Then this woman came up to me and said bluntly, "You don't look like you can afford to shop here."

I was really angry so I asked to see the manager, who apologised profusely and gave me a discount on the makeup I was buying.

Catwoman2965
03-26-2015, 02:52 PM
Attitudes like this are a huge pet peeve of mine. I work in a fairly pricey, but not outrageous women s' store. Think along the lines of Ann Taylor or J.Crew or Banana Republic, price-wise. For years, our customer base was rather narrow, as in mostly older, decently well off and so on. Over the years, we've attracted a broader base, and I treat ALL my customers the same. Yes there are some that push my buttons and are annoying, but some of them are our biggest spenders.

And when I shop, I've been ignored simply because I don't "fit" the general demographic of customer. Pisses me off and I've walked out, never to return.

Cecily
03-26-2015, 03:12 PM
The shoe stories reminded me of this : when my daughter was shopping for her wedding shoes, she refused to go in a particular store. Curious little me had to ask why. She had been there about two weeks before and the clerk had been very rude and dismissing of a younger woman (maybe older teen) and telling her that she couldn't afford what he sold. My daughter was really mad about what she saw and swore to never, ever shop there and told a lot of people about it.

So, ticking off the customer can make you lose more than one sale, if the witnesses see you for what you really are.

Slave to the Phone
03-26-2015, 05:49 PM
I have 2 passions in my life, riding my Harley and cat rescue. This means that I have 3 different wardrobes: work, riding and rescue. It amuses me to no end how the very same person in the very same shop will treat me differently depending on what I'm wearing.

ComputerNecromancer
03-26-2015, 06:39 PM
Oh yeah. Back in 1980 I bought my first computer (a TRS-80 Model III). I'd spent a lot of time at the Radio Shack Computer Center before buying it, checking out the options. and I came back a lot to get upgrades and check out other product.

Got to know the manager real well as well as the lady who did tech support.

Later they moved to downtown location, and I'd bought several more computers. By the late 80s I was doing computer support at my job.

One saturday I wandered in in jeans and T-shirt. And got roundly ignored. Then the manager spotted me and came over and greeted me. The sales critters got the "oh sit" look.

Alas, they didn't learn. When we were looking for new computers at work, I'd suggested them as a possible source.

Later, the heasd of purchasing told me that they (ie whoever he'd tried to contact there) couldn't be bothered to return a request for a quote,

So they lost out on a sale of a dozen or more systems. And if they'd gotten it, it'd have been several *hundred* over the next five years.

MoonCat
03-26-2015, 09:05 PM
Now that I think about it, I've had calls at work that should have gone to our retail advertising dept., but the customer had left messages that were never returned. Those ads cost more than classified ads do. Recently had a guy who runs a comics & collectibles show. He'd left messages for someone in retail who never called him back. So I took care of him myself.

If the sales people in retail can't be bothered to return a call, fine with me, I'll take the ad and do it up really nice. I can use another repeat customer :D

kmariem
03-27-2015, 05:40 AM
Reminds me of an incident that made headlines, wow, a year and a half ago. Where a certain billionaire black woman was told "you won't be able to afford this {24,460} bag"...

purple
03-27-2015, 06:13 AM
Nothing worse than being judged by looks although for me it has worked out in savings.

I used to exclusively wear one expensive brand of make up. Since the lady who worked that counter has been replaced and the new one looks at me like I am not worth her time I have found cheaper alternatives for most products.

Dizazter
03-27-2015, 05:34 PM
My boss has told us before, if a customer is happy with our service, they will tell two people. If they are unhappy, they will tell five people.

bainsidhe
03-28-2015, 03:21 AM
Back when I bought my current car, I was replacing a 15 yr old Mazda that was dying, but which I sorely loved. So my natural inclination was to check out Mazdas, Toyotas & Hondas. I found a Mazda dealership with a used Toyota I liked, however the salesman clearly didn't think much of me. He walked me out to the car and handed me the keys for a test drive, acting reluctant and bored the entire time. After the test drive, he seemed annoyed when I appeared at the counter, which interrupted his conversation with a coworker. When I then asked about possible negotiation on the price, he said they don't negotiate and immediately turned away. I felt put off and I left annoyed.

Soon after, I purchased a car that was a previous Hertz rental. Good price, it had all the options I wanted, and then some, plus a reasonable interest rate. They also agreed to replace the well-worn tires at no charge. For my next car, I'll consider another rental if I decide to buy used.

An Haddock
03-28-2015, 05:30 PM
Reminds me of an incident that made headlines, wow, a year and a half ago. Where a certain billionaire black woman was told "you won't be able to afford this {24,460} bag"...


There's a story on Snopes which I believe was confirmed to be true - an old fellow dressed a bit shabby went to a bank and the teller was purposely ignoring him. The guy was trying to be polite but finally got exasperated with the teller being rude and went to see a manager.

He ended up withdrawing his million dollar plus savings from the bank and opening an account elsewhere. I believe the teller was fired.


Found it:

http://www.snopes.com/business/bank/barrier.asp

wolfie
03-30-2015, 02:38 PM
I believe I saw this in MAD magazine back when I was in school (theme of the section was "rich vs. poor"). The difference between the town weirdo and the local eccentric is their bank balance.

During his later years, someone running into Howard Hughes could easily have mistaken him for a homeless person.

When my mother was still teaching, one of her extra duties was cleaning out and sorting stuff students had left behind in their lockers at the end of the year. She'd collect BAGS (as in full-size garbage bags) of clothing, which (if unclaimed by the start of the new school year) she'd wash and donate to a charitable organization. One time, when she showed up at a shelter to donate the clothing, the staff were rather snooty (as in "You have to wait your turn like everyone else"), assuming she was another person looking for a handout. Once she got the message across that she was trying to make a donation, the attitude changed. "You, you, and you (pointing to some of the residents) help her bring the stuff in from her car".

Air_Stewardess
03-30-2015, 06:24 PM
I had that when I went into a posh shop to get some Lancome lipgloss. I like Lancome; it might be pricy, but it stays on all night and I don't have to keep reapplying it. I also like posh cosmetics; it's worth saving to get the best. Anyway, I went in the store wearing a Slipknot hoodie, a denim skirt, black platform boots and a Marilyn Manson t-shirt. I was ignored for a while, which wasn't helpful as the store layout had been re-arranged and I couldn't find the makeup. Then this woman came up to me and said bluntly, "You don't look like you can afford to shop here."

I was really angry so I asked to see the manager, who apologised profusely and gave me a discount on the makeup I was buying.

Some make-up ladies can be really snooty, I got into posh cosmetics as a teenager and I remember being ignored by one lady and then she poured lavish attention on another customer and then turned her back to me afterward. Actually I can think of several occasion like that.

Now I only buy posh make-up from Duty Free!

protege
03-31-2015, 12:30 AM
Apparently if you didn't buy radio controlled stuff, he didn't have the time of day for you. Never mind that gamers or model builders or whatever can plunk down just as much (if not more) cash than the radio control folks. Well he's out of business now (it took long enough though).

Some train stuff is expensive. I've seen plastic (not brass, mind you!) HO scale steam engines...sell for well over a grand. The last time I was in my usual hobby shop (he closed last October :cry:), there was one big Chesapeake & Ohio 2-6-6-6 in a case, with a $1200 price tag on it. Steam engines are always more expensive compared to electrics and diesels, but still. He didn't close his shop over attitude. But, I do know that he *hated* the RC stuff. Mostly because it was expensive, and slow as balls to shift.

One thing I loved about that place, is that no matter what I was buying, I was treated exactly the same. After I became a "regular," I soon grew a reputation for picking up all the goofy kits that nobody wanted--1980s Nissan Skylines, prewar BMWs, an Opel Blitz truck, etc. He'd actually set things aside for me when they came in...knowing that there was a 99.9% chance they'd come home with me :lol:

Lace Neil Singer
04-01-2015, 12:29 PM
Some make-up ladies can be really snooty, I got into posh cosmetics as a teenager and I remember being ignored by one lady and then she poured lavish attention on another customer and then turned her back to me afterward. Actually I can think of several occasion like that.

Now I only buy posh make-up from Duty Free!

I still buy posh makeup, but I now prefer to buy it from Boots where they won't treat me like crap. XD I also got a great deal on some DNKY perfume from there.

Cia
04-03-2015, 05:30 AM
Reminds me of an incident that made headlines, wow, a year and a half ago. Where a certain billionaire black woman was told "you won't be able to afford this {24,460} bag"...

Personally I wouldn't trust what she said is really what happened, she just rubs me the wrong way.

Estil
04-03-2015, 05:39 AM
When I lived in ND it was often said that the poor guys were the ones in the suits and ties, while the guys with the real money were in coveralls and boots.

In Texas they call the former, "big hat, no cattle". :D