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View Full Version : The few, ruining it for the rest


NecessaryCatharsis
05-12-2015, 12:49 AM
I went to get the battery on my phone replaced today, by appointment. Arriving about 5 minutes early and about 50 minutes before they close at the small, independent electronics repair shop, with only one person (the owner) working. He was dealing with the only other person in the store before he could deal with me. It took over 40 minutes, but through much conspicuous eavesdropping to the very loud conversational teacup ride taking place 8 feet away from me I got to learn many unsurprising things:

Nearby store sells phones with a two year limited warranty that does not cover water damage
An extra dry cappuccino is considered water for the purpose of the water damage exclusion
So is blood
Even though the warranty covers accidental damage, and many accidents result in blood
If the store doesn't honour the warranty this independent store will not fix your phone for free
Even though they have nothing to do with the original store, or the original warranty
Nobody cares about good customer service
Bleach also causes water damage
Many things that aren't water cause water damage
Water damage shouldn't exist
Throwing a phone with water damage doesn't cause the water damage to disappear
Every store should honour the warranty of every other store; it's just good business
Especially ones that don't cover cappuccino damage
Even though they should
Since nowhere is cappuccino damage listed as an exclusion

The only thing that shocked me was how long the exchange went on, I couldn't think of 40 minutes of material about my whole life, let alone one phone warranty saga. Also I didn't get my battery replaced, by the time the wheel in the customers head stopped spinning it was too close to closing, he apologised but he had an appointment after work he really had to make. He offered me $20 off to return and do it first thing in the morning.

I'm tired and grumpy and am cracking open the bottle of baileys I bought for my camping trip next weekend.

Orgaloth
05-12-2015, 09:25 AM
That's why I tell my customers that liquid ingress isn't covered, not water damage, and no phone is water proof, no matter how much the manufacturer wants you to believe if is.

prjkt
05-12-2015, 12:29 PM
I use the term "Weather Resistant" when it comes to cameras

aulocksmith
05-12-2015, 10:31 PM
That's why I tell my customers that liquid ingress isn't covered, not water damage, and no phone is water proof, no matter how much the manufacturer wants you to believe if is.

Tell that to Samsung. I watched someone THROW their Galaxy S5 in a pool and then proceed to play angry birds underwater. I nearly had a heart attack when I saw this phone hit the water.

Kit-Ginevra
05-12-2015, 11:16 PM
And you get a star for not having a screaming fit about how you'd been waiting there for 45 minutes dealing with them and how he had to stay and fit your battery NOW!

An Haddock
05-12-2015, 11:48 PM
Unfortunately with a dumbass customer like that, there's no easy way out. It sucks you had to wait but at least the owner tried to do something to compensate you for your time. If I get a couple of customers in the store and I'm by myself I just do the best I can to delegate. If someone has that many stupid complaints the guy should have just cut them off and told them he has an appointment with the other customer (you). That might have exacerbated the situation but why lose two customers when you can only lose one?


For those times when I absolutely can't get away from an overly annoying/talkative customer I keep my cell phone handy and discretely dial the shop's number so I have an excuse to answer the phone and *gasp* I'm afraid it's an emergency! I'll have to take this! Sorry!

sportsmom
05-13-2015, 12:33 AM
I started using the term "liquid damage" after someone argued with me that motor oil wasn't liquid.

The best one was the guy that told me he set his phone on the ledge over his shower when he was taking a shower and the drops inside his phone under the batter weren't liquid, they were "moisture".

I still have no idea what the hell the difference is.

Dreamstalker
05-13-2015, 02:35 PM
...what would you be doing to get enough blood inside of a phone to cause damage? Never mind, I may not want to know.

"Conversational teacup ride" :lol: Love it.

IIRC Samsung did make a phone version that was water resistant, but I still don't think you could dunk it in a pool. Even if water didn't infiltrate enough to cause damage, I doubt the pool chemicals would do it any good.

Jetfire
05-13-2015, 04:11 PM
IIRC Samsung did make a phone version that was water resistant, but I still don't think you could dunk it in a pool. Even if water didn't infiltrate enough to cause damage, I doubt the pool chemicals would do it any good.

The commercials for that were big last year. IIRC the small print made note that it was "Fresh Water Only" and other small print made sure to say "All ports on the phone must be capped/sealed." or something like that. And it was the standard "Only good up to X metres."

So ocean swimming or pool swimming (Salt water or Chlorine) would still void it potentially. Only lake/river swimming would be covered technically.

raudf
05-13-2015, 05:18 PM
If I'd been in the OP's place, I'd have had a hard time not speaking up and suggest she try the microwave method of getting rid of water damage. Oops, said that out loud and got glared at by the hubs. He thinks I shouldn't encourage the stupids.

DGoddessChardonnay
05-13-2015, 10:13 PM
If I'd been in the OP's place, I'd have had a hard time not speaking up and suggest she try the microwave method of getting rid of water damage. Oops, said that out loud and got glared at by the hubs. He thinks I shouldn't encourage the stupids.

That's because the Pid-stu's* are dumb enough without help. They'd find a good idea and figure out how to totally FUBAR it.:p:lol:

(*Pid-stu is Stupid w/the syllables backwards, BTW.;))

NecessaryCatharsis
05-13-2015, 11:21 PM
And you get a star for not having a screaming fit about how you'd been waiting there for 45 minutes dealing with them and how he had to stay and fit your battery NOW!

I tend to be a smart-arse. There was nothing I could have said or done to make it better, and the things I was thinking would have just made it worse if I said them out loud. I'll still take the star though, I like shiny!

For those times when I absolutely can't get away from an overly annoying/talkative customer I keep my cell phone handy and discretely dial the shop's number so I have an excuse to answer the phone and *gasp* I'm afraid it's an emergency! I'll have to take this! Sorry!

That's a great idea. Maybe I should have called while I was standing there and asked if he was going to be able to keep my appointment......nah, that would have just got her going more.

Food Lady
05-14-2015, 12:56 AM
I have no words for that conversation. I think the best thing for the owner to do would've been to tell the other guy he had an appointment. I mean, there's only so much arguing you can do!

Mikkel
05-14-2015, 05:47 PM
The commercials for that were big last year. IIRC the small print made note that it was "Fresh Water Only" and other small print made sure to say "All ports on the phone must be capped/sealed." or something like that. And it was the standard "Only good up to X metres.

My phone is IP55 certified. Sony was kind enough to include the IP classification scale in the box. That ought to stop all discussions (or at least make them shorter :lol:).
Yes, the x5 means that it will withstand half an hours submersion in fresh water up to a meters depth. I would guess that it could keep blood out too :eek:, but I hope I will never get to test it.