View Full Version : I want your opinion

07-26-2006, 07:09 AM
Background: At my work we dont have a "till" we have a cashbox, a debit machine and a calculator for our transations. This means human error is a real possibility. Because it is someone elses money and I'm too poor to make a mistake and pay the difference, I triple check the tax and total are correct before taking the customers money. To date every single shift I have cashed out to the cent.

My co-worker however has lost literally "hundreds of dollars" because he cant/wont check his work. Firstly he wasnt calculating the tax (for non-north Americans, prices here dont include tax, it is added on at the cash out) correctly and was only charging around 8% instead of 13-14% so in the first week when he sold over 100 paintings he was WAY out on the amount of money to hand in. His excuse was that he had never had to do things manually before. Our two bosses said they would waive these mistakes, showed him how to calculate it properly and thought that was that. Remembering that he has lost them around $250 in her first week alone. By the way this guy is a professional salesman, he does this for a living, he is not a newbie who doesnt understand.

Since then he has vastly undercharged TWO more customers, one should have been charged $70 (including tax) odd dollars and was charged $7 (he didnt check the numbers were correctly punched into the debit machine. The second customer should have been charged $59 + tax and he punched $39 in to the calculator, again they paid with debit.

He thinks in both cases that its the Customers fault and that they were dishonest because they "must have noticed" and should have come back blah blah blah. He also doesnt think that he should have to make up the difference. My responce to that was, "if you didnt notice, it means theres a good chance they didnt either"

My opinion however, is that since the owners let him slide on a major screw up the first week, it is his mistake he should fork out for these two mess ups. It was purely lazyness on his part, he wasnt doing his job correctly, and knowing that he had already made mistakes he should have at least double checked that he was correct. Yes if they had noticed, they should morally have said something, however if he was doing his job correctly, it wouldnt have been a problem in the first place!

This company by the way isnt a big multi national, is a personally owned and operated business so its not like they can afford to keep sucking up losses like that. By the way, part of our wage is commission and he still expected his full commission for the first weeks screw ups and the other two...He ranted and raved about these customers to me, totally making himself out to be the innocent (which grated my nerves)

thats why Im now asking you.... what do you think?

07-26-2006, 08:33 AM
I agree with you on this, Kiwi. You're coworker needs to correct his mistakes and learn to not make them again if he wants to keep his job.;)

07-26-2006, 12:47 PM
The owner needs to tell this guy to "put his money where his mouth is." From the way you describe things, it is just pure carelessness that is causing these errors, and he should be accountable. He's not gonna learn to take the cash handling seriously until the owner hits him where it hurts the most. In the wallet.

07-26-2006, 02:46 PM
IMO you have very nice bosses if they're willing to let that many mistakes slide. And you're right, Kiwi; if this guy knows that he's prone to typing the numbers in wrong, then he should be double- and triple-checking what he's typed before allowing the customer to finish the transaction. Human error is one thing, but if he keeps making the same errors over and over and does nothing to try and correct the problem, then I think that makes him responsible for the shortages he's causing.

If it were me, I would be happy not having to pay the shortages back, and happy to keep my job. I most definitely would not be complaining about not getting commission on transactions that lost the company money.

07-26-2006, 05:26 PM
Good lord, get the man a graphing calculator, so he can see what the hell he's punching in.

07-26-2006, 06:35 PM
Try and knock some common sense into the guy. Let him know that if the tax is less than or equal to 10%, he's probably on the wrong track. Figuring out 10% should be pretty easy, though I do have some kids at school that would say otherwise (they are special ed, though).

07-27-2006, 01:50 AM
I wholeheartedly disagree that cashiers should have to pay back cash shortages directly- there should be progressive discipline in place to correct employee behavior, and those that can't handle cash not be permitted to . . .but charging cashiers or tellers directly for cash handling errors is not the correct way to do this.

If you hold a cash handler wholly responsible for cash shortages there is too much at stake. The person could very easily end up making less than the legal required minimum wage for their shift. The policy would have to assure a strict single line accountability for all cash handling employees - because in effect, an accounting error that would charge the employee could be viewed as stealing from them.

Further this policy is even more misbalanced because of course you wouldn't let anyone keep any money they were over on their tills or money they overcharged the customers would you? Of course not.

07-27-2006, 02:08 AM
Well he is not a cashier, he is a salesman, who definetely makes ALOT more than minimum wage even if you took out all his mistakes.

This person basically runs the store and is paid for it accordingly plus like I said, he still wants his full commission on everything.

Its not like he is a 17 year old working at walmart with zero training and zero experiance. This is a middle aged professional who has been a salesman for over a decade and also who is only losing money because he refuses to double check his work. Its not like the equipment is faulty.

and if you do your work properly, you shouldnt have overages or underages in your cashbox anyway.. $1-4 maybe, but when its closer to $80... I think most businesses would have some kind of discipline for that.

Thanks for you input Byron anyway :)

07-27-2006, 01:28 PM
Another thought that came up. Instead of just a plain ol calculator, would it be possible to get a programmable adding maching for the store? They are like $20-30 here. But they print the amount you typed in, and you can program a tax amount, so all he would have to do is type in the price and hit tax, and it would give him a total. Might be a valid solution to everyone's problems.

07-27-2006, 03:37 PM
Keep him far, far away from the calculator!!!!!!!!

Tell him that he's losing too much money, and he better start doing his job right, or he'll be gone.

Of course, those options make too much sense, so he'll probably be there until the place goes bankrupt.

07-27-2006, 05:48 PM
nope no new equipment is allowed, see I am not having a problem I dont see why he is....oh thats right hes to lazy and arrogant to possibly make a mistake.....

and he wonders why when I worked with him on Sunday (we usually work ALONE so we cant "steal" each others customers" ) that I insisted that I HANDLE the money, he almost let a customer walk off with the signed slip of the credit card reciept.... even more money down the drain

not on my shift you dont!!!

grrr, id better get my $40 commission from that day! or there will be hell to pay!!

07-27-2006, 05:59 PM
Well, the only thing I would suggest to request that your boss to tell that dude that "adjustments" will be coming out of his commission. Because the "problem" co-worker seems to be the type that won't listen to anyone unless it hurts his bottom line.

Or you can ask the boss that all sales are double checked before being finalized (requiring a second signature). Which basically will keep the original sales person as the "seller" for commission purpose.

I doubt even redirecting screaming customers to the "problem" dude's phone will even change his behavior. Your boss is the only person that can correct this problem.

07-27-2006, 06:29 PM
yeah well I finish on Sunday so they can deal with his problems after that

it just bothers me that they ring and ask me what went wrong.... um I didnt work that day, dont ask me!!!

it got on my nerves because everyweek when I go on to start my shift, he goes on and on about it.... one of the girls works in the mall and he went and told her she had to pay the extra... she said she would next pay... that wasnt good enough so every single day he goes and hounds her

18 hours left 18 hours left.