PDA

View Full Version : Express lane blues


Candlelightview
08-13-2006, 08:11 AM
If this is wrong section, many apologies!

I work in a grocery store (WinnDixie for those that know it) and we recently had two ten items or less lanes "installed". (they made huge signs over two normal registers.) And then told us we couldn't turn people away, no matter how many items they had.

OH.My.God.
I told my managers NEVER to put me on them, because I couldn't handle the stupidity. Didn't work :(

I took two two-hundred+ dollar orders right back to back. Neither of them noticed the sign. The second lady went "Oh" when the guy behind her said something, and continued anyways.

Woman asked me if I was open, I said yes, ten item or less, and she came through with 129 items.

I don't get it. Why don't people follow simple rules? The self checkouts are bad enough, this just... bah.

Outright defiance against an item count that makes things so much simpler for other people. I am a VERY fast cashier, hence why I am put on express friggin constantly now. Scan time is pretty good, but transaction and money count is insane.

Had a man make me laugh.
"When did these get installed?"
Me: "about a month ago."
Him: "Really? I didn't notice. Do people pay attention to them?"
Me: "Not really. We're not allowed to turn them away either." (He is one of my regulars, so it was "okay" to tell him, lol)
Him: "What?! That is so stupid. I couldn't be a cashier. I'd have beat someone for being so dumb."
Me: *laughing* "Yah, I felt that way with the woman with two buggies and three screaming children."
Him:(taking change) "Definatly not then. Have a good night."
--

I love that man ^^
Xposted to Customerssuck.com and customerssuck LJ community.

cpux
08-13-2006, 09:11 AM
I've had to deal with idiocy like that. The express lanes are less than 1/2 size of a normal lane. So when a full cart comes through, it'll take forever to do a large order. Of course, we can't turn anyone away. And then we get yelled at by the customers behind them who do follow the rules.

The only time I ever yelled at an old woman was in this exact situation. She had three items when the person in front of her had waaay more than the limit. I had to get it through to her that I couldn't turn anyone away, and she'd have to talk to management about changing that rule. I do regret it though.

Oh, and before I go, there's also the matter of the shmucks who take a 30-item order and split it up to "beat the system." In reality, it's just making things longer and more complicated. :pissed:

tonydanza
08-13-2006, 09:34 AM
Oh, and before I go, there's also the matter of the shmucks who take a 30-item order and split it up to "beat the system." In reality, it's just making things longer and more complicated. :pissed:

Well if they do that they should have to go back and wait in line twice to do it. Otherwise it really makes no sense

Irving Patrick Freleigh
08-13-2006, 12:07 PM
I motion that the managers who installed the express lanes, and then told cashiers they couldn't turn anybody away for having too many items, be forced to work on those lanes until it dawns on them how stupid that is.

Who's with me?

Gurndigarn
08-13-2006, 01:39 PM
I've said it before, but a 10 cent "convenience fee" per item over the express lane limit is the way to go. Fatten up the bottom line something wonderful.

Becks
08-13-2006, 03:29 PM
I motion that the managers who installed the express lanes, and then told cashiers they couldn't turn anybody away for having too many items, be forced to work on those lanes until it dawns on them how stupid that is.

Who's with me?

:wave: I am!!!!!!!!!!!!!!!!

What a STUPID thing to do!!!!! One or the other, people!!!!!!!! :rant:

Seanette
08-13-2006, 07:00 PM
I motion that the managers who installed the express lanes, and then told cashiers they couldn't turn anybody away for having too many items, be forced to work on those lanes until it dawns on them how stupid that is.

Who's with me?
Wonderful idea here! They also get to listen to the people who actually follow the rules who are POed about being penalized for doing so by not getting the express lane they went to and were qualified to use.

Kiwi
08-13-2006, 07:04 PM
Add another vote

I also promise to complain to the MANAGER if I see this happening or am unlucky enough to get stuck behind one of these customers. Ill check with the cashier that they cant turn people away then leave them the heck alone to get on with my order.

JuniorMintz
08-13-2006, 10:21 PM
I've said it before, but a 10 cent "convenience fee" per item over the express lane limit is the way to go. Fatten up the bottom line something wonderful.


Actually, that's a fantastic idea. If I were really in a hurry and had more than the number of items for express lane, I'd happily pay it just to get the hell out of there. If I were behind someone in line who was over the limit, I'd at least know they were being penalized for not following the rules. Plus, more money for the store! Everyone wins!

MadMike
08-14-2006, 05:48 PM
I motion that the managers who installed the express lanes, and then told cashiers they couldn't turn anybody away for having too many items, be forced to work on those lanes until it dawns on them how stupid that is.

Who's with me?

Sounds good to me.

We had this one cashier who would not hesitate to turn people away from her register if she was on express, and they had too many items.

I don't know if we were really allowed to do that or not, but she had been there awhile, and she was one of the few daytime people we had. Daytime people were very hard to keep, so she could probably get away with a little bit more than the nighttime people could.

Erin
08-14-2006, 06:56 PM
I've said it before, but a 10 cent "convenience fee" per item over the express lane limit is the way to go. Fatten up the bottom line something wonderful.

I think it should be called an "inconvenience" fee, and it should be anywhere from $5 to $20 per item over the limit.

Gurndigarn
08-15-2006, 01:20 AM
Re: idea for 10 cent per item over limit fee

I think it should be called an "inconvenience" fee, and it should be anywhere from $5 to $20 per item over the limit.

No, ten cents is good. Charging anything over a quarter means that you hold the lines up while customers argue with you over the legalities of the thing. Charging 10 cents per item means that first off, they're likely to not notice, and if they do, they're not likely to argue too much. But you get the satisfaction of knowing they paid more than they should have, and have no legal arguement against it.

MystyGlyttyr
08-15-2006, 04:27 AM
I don't know. If it's very explicitly stated as policy, probably with signs at the counters that a blind person could see stating it, then there's really no question of legality. I mean, if you come into a store that charges $10 for a pack of gum, and you pay it even though there's a store across the street that has it for a quarter, how was it illegal?

MadMike
08-15-2006, 05:49 PM
I don't know. If it's very explicitly stated as policy, probably with signs at the counters that a blind person could see stating it, then there's really no question of legality. I mean, if you come into a store that charges $10 for a pack of gum, and you pay it even though there's a store across the street that has it for a quarter, how was it illegal?

Agreed. And as long as their are signs that state this, I'd say everyone's ass is covered. Although we all know about sucky customers and signs, right? :rolleyes:

Zinjadu
08-15-2006, 11:48 PM
We had this one cashier who would not hesitate to turn people away from her register if she was on express, and they had too many items.

I don't know if we were really allowed to do that or not, but she had been there awhile, and she was one of the few daytime people we had. Daytime people were very hard to keep, so she could probably get away with a little bit more than the nighttime people could.

At our store, we're told not that it's a judgement call, so I use my judgement. . . if it's not busy, or 2 express lanes are open and not lined up, I'll let them through. When it's busy, if I don't notice until they have the whole order on the belt, I say: Just to let you know for next time, this is an express lane for 15 items or less.
I have a little fun, too - if they ask if they can bring a big order through, I'll say: Sure, but I'll have to charge you double - my till, my rules! :D

powerboy
08-16-2006, 06:41 AM
Add another vote from me, for the fee. Hell, I hate it when I am in line wih like 5 items, and some :rant: is infront of me, with a cart full, even tho, the sign clearly states 10 items or less

MystyGlyttyr
08-16-2006, 02:16 PM
I do sometimes enjoy it when people get in front of me with gobs of stuff in the express. I always get to embarrass them. Especially when they hand me material.

*in shouting "casual" voice* "GEE, I THOUGHT THIS WAS THE EXPRESS LANE. DOESN'T THAT SIGN SAY 20 ITEMS OR LESS? THAT LOOKS LIKE A LOT MORE THAN 20 ITEMS. I MEAN, I HAVE 12 THINGS HERE, THAT'S LESS THAN 20. OH, I DIDN'T SEE THE BOX OF KOTEX, I GUESS I UNDERSTAND WHY SHE'S IN A HURRY. IS THAT A BOX OF LICE TREATMENT? WHERE ARE YOU GOING, MA'AM? DON'T YOU WANT TO CHECK OUT?"

thegiraffe
08-16-2006, 04:08 PM
Hahaha Mysty. I've had customers do that. I don't hesitate to turn anyone away. We pretty much get free reign in the store to make decisions and do what we want - as long as it's reasonable (thanks to amazing management). If I didn't notice until they were unloaded, then I'll tell them it's an express lane and we try to keep it under 10. If they have like 11 or 12, I really don't care. It's when you start hitting 15 or 20 that it gets annoying. I actually told a customer that it's an express lane, and he sat there and counted everything to show me that he had under 10 (it was actually like 17 or 18). If all other lines are backed up and I'm empty, I'll take a moderately sized order to ease the lines some, but I'm essentially an express-lane nazi. If you have too much, you WILL be turned away.

Erin
08-16-2006, 07:17 PM
Anyone ever have a customer with 30 items, in a 10 items or less lane, try to tell you that the 10 boxes of Product X, the 8 boxes of Product Y count as just two items, since they're all the same thing.

Even using his moronic logic, he's still over the 10 items or less, since he's got 12 other items in the cart. 12 + 2 = 14.

Lace Neil Singer
08-16-2006, 10:40 PM
Lucky for me, I can't go on the express lane any more cuz of backache... I have a doctor's note to excuse me. That's cool cuz ever since the 15 items or less rule was implemented, that lane has been hell for everyone forced to work on it. They are not allowed to pass people thru who have more than 15 items; they have to turn them away.

HYHYBT
08-19-2006, 12:46 AM
The trouble with the penalty charge isn't a matter of legality; mentioning it on the x items or less sign would fix that. And it wouldn't come from those who are willing to pay a small fee to get a shorter line. It would come from the same people who are bringing in full buggies now. After all, they already don't believe the rule to use another lane applies to them. They'll argue bluefaced over being *charged* for the priveledge. Which, though potentially entertaining, does slow down the line for everyone else.