PDA

View Full Version : Sears is making it hard to be angry (long)....


trunks2k
08-18-2006, 06:14 PM
Not sure exactly where to put this, since it's a mix of bad and good employees at sears. I guess this is the best place.

I recently moved into a new apartment a couple weeks ago. Being the first time I was fully living on my own, it meant that I had to buy a ton of stuff. Part of my shopping spree meant going to Sears. I decided I was going to buy a table and chairs, as well as an expensive vacuum.

Since the total was going to be over $600, I decided that I'd open a credit account with Sears so I could get no interest for a couple months and pay it off over a bit of time. So first I buy the vacuum, before I open the account, I tell the girl I want to buy the table & chairs too. She says it's no problem and continues to process my application. As she's doing this, she really gives off a feeling of "I'm not exactly sure I'm doing this right." But whatever. I finish that with no problem and try to buy the table and chairs. But they're not in stock. OK, no problem, she can order them. So she calls sears.com and goes to place the order. Hands me the phone to talk to the girl on the other end to get my info. No problem.

Then the girl at the other end can't get the order to process. Can she get my number and call me back? Ummm.. ok. A few minutes later she calls back, she finally gets it through and needs my payment information. What's my account number? I dunno, I JUST opened the account, I thought the other girl had taken care of that. I spend a good 20 minutes (in real time, not customer time) trying to figure out how she can get my info. No dice. So she tells me to go back into the store and talk to an associate, they should be able to get my info. By this time I'm a bit mad at the initial girl, and a little annoyed at the girl on the phone but I know it's not her fault.

So I go back inside and find someone. He tells me they can't get my account number, but the barcoe on my reciept will work. Of course this doesn't help the girl on the phone. They decide to to use my barcode to buy a gift card for the amount and use the gift card to pay for the table. That's a bit convoluted.... but whatever. I wait a couple minutes for the guy, who is being very nice and helpful, to get a gift card. He gets the gift card and can't process it. Finally I give up with the girl on the phone (on my CELLPHONE btw, lucky I have a lot of minutes), and cancel the order.

Guy continues to be helpful and finds out my credit limit is only $500, b/c they apparently will only give enough credit for the purchase requested when I applied for the card. Hence why I wanted to buy the table and vacuum at the same time. So now I gotta put it on my normal credit card, which I didn't want to do. But I really want the table. It has now been like 45 minutes.

Helpful guy then asks "BTW why where you talking to sears.com?". I tell him that's because that is who the initial girl called. He tells me there's no reason she had to do that and they can order directly from the system. Which he does and in two minutes flat my table and chairs are ordered. I'm annoyed that it took so long to get it all done, but I'm not gonna take it out on this guy; he was helpful, so I bottle up my anger and let it go.

*flash foreward till two days ago*

Sears calls and says they have my stuff. I go to pick it up. Doesn't look like it would be what I ordered, but I figure it is possible. Guy checks the reciept, so I figure it must be right, and manages to make it fit in my tiny car, and I have a very uncomfortable ride home. I get home and start to take out my box. Fuck this is waaaay too lite to be table and chairs. Get the box out, and open it up. Not even CLOSE to the right thing. Now fuming mad at both myself and Sears, I shove the two chairs they sent me back into the car, and have another uncomfortable ride back to sears. By this point I'm really angry, and trying to keep myself from just yelling at the shipping guy, after all why did he bother checking my reciept if the box has the wrong item number on it?

The shipping guy comes and helps me unload the car, and is really nice and helpful. Damnit... must bottle anger now. No being mean to nice people. He looks at the box and finds that the item number on the box matches my reciept, so that's why he sent me off with the box in the first place. He decides to cancel my order and figure out why the item numbers are the same. Once that's figured out, they'll call me back and we can arrange it all, so that I don't accidentally get the same thing again.

So I head home. Angry at Sears for screwing up so much, but nobody to be angry AT, I really just need to vent at someone. But that's wrong.

A few hours later I get a call from Sears, they figured out the problem. Offer me to reorder the stuff at the new sale price ($50 off) plus free delivery so I don't have to drive back to the mall. So I'm happy now.

Then a few minutes later I get another call from them "Your credit card won't let us process the transaction, you need to call them and clear the alert you have". So I call my credit card company, clear the fraud alert and tell sears to give it another shot. They say ok, and hang up. 10 minutes later, they call back "It still won't go through" so I figure the alert clear hasn't fully processed yet and just give them a different card to use.

Flash foreward to this morning and I try to use my card, still getting denied. Call up the credit card company and ask about the alert. Sears had bene using hte wrong expriation date. Grrr.............. Now it's too late to yell at anyone.

Plaidman
08-18-2006, 07:11 PM
:lol: :lol: :lol: :lol: I swear I'm laughing at yo-... err with you =). I'm sorry it went so bad, but hey, at least they tried miseribly right? Ya gotta love that. It'll all work out in the end, I promise.

Dips
08-18-2006, 07:39 PM
:lol:

Plaidman is right. It will all work out in the end. If only getting to the end wasn't so darn...ummm...interesting.

I've been there recently. I'm going to have to start a thread about the several frustrating weeks of misinformation and errors which came after a tree fell during a storm...

CanadaGirl
08-18-2006, 08:06 PM
In my opinion, Sears is the most expensive place around here to buy furniture. Walmart, Zellers, Home Outfitters, and Ikea are ten times cheaper than Sears. But if you like the store, I guess dealing with all that mess is manageable. But one thing, why didn't you apply for the Sears credit card before you bought the dinette set and vacuum? That way there would be no confusion and you'd actually have the card on hand.

trunks2k
08-18-2006, 08:14 PM
In my opinion, Sears is the most expensive place around here to buy furniture. Walmart, Zellers, Home Outfitters, and Ikea are ten times cheaper than Sears.

I refuse to shop at Walmart. Don't have Zellers or Home Outfitters.

Ikea is actually not any cheaper than sears when you consider the quality of the items. The table and chairs I got is made out of oak, and only cost $199 (on sale). A similar item at Ikea which was made out of much softer wood, and quite frankly didn't look even nearly as as nice, cost about the same.

But I did buy a TV stand thing at Ikea plus some other miscellaneous crap.

I had actually gone into sears because my mom told me they had a good set of pots and pans on sale. I ended up buying those from Costco.

One-Fang
08-18-2006, 11:06 PM
Sears may be more expensive, but some people don't shop on price alone.

Although, it doesn't as if the service made up for any of it! :)

Does remind me though of when we ordered a new computer desk. Three weeks it took to build and arrive, so we go down to pick it up. I pull out the receipt, and it has the wrong colour written on it. Um, uh-oh. Sure enough, the table in store is that colour, not what we ordered. We did specifically order the right colour, but didn't check the receipt well enough, obviously. Our fault. But the store was exceptionally good about it. They took it back, ordered the right one, knocked $50 off, *and* gave us free delivery.

I think it slipped through because the colour written was the one the display model was, and we maybe though it was the model or a reference to which table rather than the specifics on our actual one. Not a really great excuse, but mildly conceivable. :)

Crosshair
08-19-2006, 06:25 AM
Wait, you actualy got approved for a Sears Credit Card.:eek: Never saw that before. I worked at Sears for 3 whole months before being laid off because of bad Christmas sales. I never shop at Sears anymore because of now they treated their workers.

Mr. Rager!
08-19-2006, 06:52 AM
I work at Sears. I actually really like working there too...

It sounds like the first gal you worked with wasn't trained in properly, or enough. If the item is carried at the store, you can order it through the store. It's easier that way.

The managers *could* actually bring up your account number right after you open an account and buy something. They can print an office receipt that has your account number on it.

Sears (at least the one I work at) will typically try and go out of their way to make sure you have a good shopping experience. That's because we have a mission, vision and values. :angel:

trunks2k
08-19-2006, 04:13 PM
Wait, you actualy got approved for a Sears Credit Card.:eek:

Only with a $500 limit. Just enough to buy the vacuum. I have pretty decent credit for a recent college grad.

trunks2k
08-19-2006, 04:17 PM
Sears (at least the one I work at) will typically try and go out of their way to make sure you have a good shopping experience. That's because we have a mission, vision and values. :angel:

See that's kinda what I found annoying. Everytime something happened due to someone's incompetence/bad training/mistake, someone else would step in and be all helpful. So I was angry at the previous person, but couldn't give the new person an attitude. So my anger just got all bottled up. I'm a very patient person, and rarely get annoyed enough to the point that I'm willing to start being mean to someone, by that point just let me yell at someone or something. ANYTHING. I need to let my anger go, even if it's just an angry "Just let me speak to a manager please, because this just unacceptable," but I can't let it out at someone that doesn't deserve it.

Mr. Rager!
08-19-2006, 07:34 PM
Sometimes, you just have to learn to let things go.

~*ZEN*~

Rine
08-20-2006, 06:09 AM
I work at Sears too and the entire time I was reading your post I was going, "gaaah, she did what?! Sears.com? What? What?!"

Sounds like you got a newbie. There was NO reason she had to call Sears.com. I've never even heard of someone doing that in my store. Why the heck she decided to do that is beyond me. We can order our furniture right there in the store, like the dude you talked to said. Most of the time, we do have to order the furniture because we don't keep a lot of it in stock (at least at my store.) In fact, I did a furniture order yesterday and it took me about three or four minutes.

But when you applied for the card, didn't you get a little printout that listed your credit limit? I swear, I do remember something like that printing out for the approved apps, but I don't know if it prints out for those that just apply and don't buy or apply while in the middle of a transaction.

Anyway, I hope everything gets sorted out for you. :)

A bit off topic, but I do like a lot of the furniture we carry even if it is too expensive for me to buy. :lol:

Mr. Rager!
08-20-2006, 03:36 PM
But when you applied for the card, didn't you get a little printout that listed your credit limit? I swear, I do remember something like that printing out for the approved apps, but I don't know if it prints out for those that just apply and don't buy or apply while in the middle of a transaction.



It'll print out the credit limit on all approved credit apps, reguardless if they are in mid-transaction or just the app by itself. I've never actually looked at our furniture.

trunks2k
08-20-2006, 06:27 PM
But when you applied for the card, didn't you get a little printout that listed your credit limit? I swear, I do remember something like that printing out for the approved apps, but I don't know if it prints out for those that just apply and don't buy or apply while in the middle of a transaction.



Yeah, it did have the credit limit, but I didn't think that a credit limit would be a problem, so I didn't bother checking it. Since we asked the initial if we could still put the table and chairs on the card and the girl said it would be ok.

Rine
08-21-2006, 03:25 AM
:lol: Thanks Fashion Lad for clearing that up. It's just that it's so darn *rare* for me to have an approved app that I can never remember and I had thought from reading the OP's post that he wasn't giving a slip indicating his credit limit. Sorry for the misread.

stormtreader
08-21-2006, 10:32 AM
Only with a $500 limit. Just enough to buy the vacuum.

Am I hopelessly naive, or is that an awful lot of money for a vacuum?

RE the furniture, its really worth shopping around, even the places you think are going to be expensive. I got a bedroom set from Argos (do you have Argos in the USA?) a few weeks ago for a LOT cheaper than Ikea would have cost.

trunks2k
08-21-2006, 01:42 PM
Am I hopelessly naive, or is that an awful lot of money for a vacuum?

Yes it is a lot for a vacuum (the one I bought came out to about $420). But it is a Dyson vacuum. They supposedly last forever and never lose suction, pretty much the best vacuum you can get. I got it because I had such a horrible experience with previous vacuums.

I have a chinchilla. Chinchillas use a dust bath to clean themselves, and the dust ends up getting all over the place, especially after I let him run around. The dust is very fine, and just clogs up the filter on most vacuums after a few times. So I lose all suction, and the vacuum just jams. With the previous vacuum I used, I had to take the entire thing apart every 5 minutes to clear the jam. The vacuum I got has no filters (minus a hepa filter after everything else has been caught) and is never supposed to lose its suction power. Plus, if a jam does happen, it is easy to take apart and clear the jam.

So I figured rather than get an ok vacuum for about $100, I'd splurge and get a really good vacuum that will last forever and I should never have to buy new filters or anything for. I already appreciate the thing, it picks up more dirt and stuff than I'd ever thought one person would be able to track into an apartment over the period of a week. I made a couple of my friends jealous the other day when I brought it over to help clean out the place I just moved out of.

stormtreader
08-21-2006, 03:08 PM
Ah, I was forgetting the exchange rate as well, 200 is ok for a good Dyson.

Be careful with it, a couple that i'm friends with discovered a while ago that if you throw one in an argument, they smash easily :eek:

PS Chinchilla furbaby photos please! :D

trunks2k
08-21-2006, 03:38 PM
PS Chinchilla furbaby photos please! :D

(picture is a bit big to directly post to the board)
http://www.pages.drexel.edu/~smg33/images/Gus/DSCF0006.JPG

Becks
08-21-2006, 04:11 PM
But it is a Dyson vacuum. They supposedly last forever and never lose suction, pretty much the best vacuum you can get. I got it because I had such a horrible experience with previous vacuums.


Maybe I should start considering one of those. I usually (through no fault of my own) kill vacuums. :( I'm not sure how I do it, but I do...

LostMyMind
08-21-2006, 05:41 PM
I've had really good luck with my bissell vac (bagless, with plastic filter so cleaning em out is easy). I'm like a few here, I kill vacs alot and often.

I wanted a Dyson but I just couldn't get myself to spend soo much money for it. The only time my bissell "lost" suction is when I didn't want to "sweep" before vaccuming. If you vac up enough large pieces, you'll end up needing to "clearing" the hose. (I'm sure the same thing applies to a Dyson)

trunks2k
08-21-2006, 06:17 PM
If you vac up enough large pieces, you'll end up needing to "clearing" the hose. (I'm sure the same thing applies to a Dyson)

Only if the piece gets caught, which will apply to any vacuum. One it's made it's way into the "bag" it's not a problem. Good thing is that is seems to be designed such that if something gets sucked into the hose, it's not very likely to get caught up. In other vacuums I've use, no matter which way you use it, everything has to go down the entire length of the hose. And since the hose is bendy, it's easy to get caught up. But on the Dyson if I'm not using the attachment setup, the trip from the brush to the bag, is much more direct, and much shorter (no need to go through the long hose). If I use the attachment setup, the way it's stored will push through any blocks in the hose, as part of the setup is a long, solid pipe which the hose surrounds when stored.

Broomjockey
08-21-2006, 06:48 PM
The only time my bissell "lost" suction is when I didn't want to "sweep" before vaccuming. If you vac up enough large pieces, you'll end up needing to "clearing" the hose. (I'm sure the same thing applies to a Dyson)

Only if the piece gets caught, which will apply to any vacuum. One it's made it's way into the "bag" it's not a problem.

The quote marks around sweep, clearing, and bag, make me wonder what you two are reaallly talking about! ;) :p


:lol:

trunks2k
08-21-2006, 06:52 PM
The quote marks around sweep, clearing, and bag, make me wonder what you two are reaallly talking about! ;) :p


:lol:

I put the quotes around bag because I can't think of the real name for where all the dirt ends up. I guess plastic bin is a bit more accurate.

Mr. Rager!
08-21-2006, 07:14 PM
I have the Dyson Complete (Sears exclusive), I absolutely love it. At one point we had 3 cats and a dog. It held up nicely. Now we just have the 2 cats and it works wonders.

rdp78
08-23-2006, 01:53 AM
Well, I never brought anything major at Sears but we do have account with the eyeglass shop and I've even brought some clothes as well as some shoes there too. Anyway a year ago I got two new glasses(regular, sunglasses) and I wanted two different frames for them. Well, for some reason they goofed and they were the same frames. Well, it was no biggie and I took them anyway since I didn't really like orginal frames for the sunglasses (I don't even remember what they look like). Well, anyway a month ago I realize both of them needed some repairs and at first I tried to do the repairs but I couldn't even made it little worse I think. So then I went over to Sears on a day off(note it's across town but it's in a nice big mall) and got them both fix at no charge. The funny thing is they didn't even check to see if I had an account with them or anything like that.

JourneyofThought
08-27-2006, 10:13 PM
LOL, as a ex Sears employee, I was also going "UMM..?"

I guess you got someone who wasnt aware that you can HFM (order) just about anything.

Oh, and just FYI - I saw a few people mention ways of getting new app account numbers. Those all work, but I think the easiest way to get it is to act like the customer is doing a payment on the register, (look it up using their social), then at the payment screen, hit cash and do something trivial like 1.00. Then, on the next screen where youd put in the amount they gave you - the top of the screen will be clear and itll list

1: AccountNumber $Payment.Amount

Copy down the account number, then do a self-void.

That was alot to type, but reality it takes about 20 seconds to do. Much eaiser than getting HUB to print out the receipt with the account #.

Rine
08-28-2006, 03:14 AM
You know, I've never thought about getting an account number in that way, Journeyofthought. Thanks for the tip! :) Of course, I wouldn't do it for just anyone, but only in a special situation like that of the OP's.

RogueOne
08-29-2006, 05:25 PM
Sears (at least the one I work at) will typically try and go out of their way to make sure you have a good shopping experience. That's because we have a mission, vision and values. :angel:



I like going to Sears because I use Craftsman tools. (For hand tools, if it ever breaks, just bring it to Sears and get a new one) Well, I was working on my van trying to loosen a nut, and the reversing switch on the socket handle breaks. :pissed: Well, it's a Craftsman, go into Sears, find a clerk who finds a new one for me and mentions that since they changed the switches from metal to plastic, they break more often.


:ot:

Who keeps stealing my Craftsman drills???