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Gothicsmurf
07-10-2008, 12:33 AM
This week has been utter Hell week at work. Not in a bad way, but just UBER busy. Since I'm on the phones all day, at the end of the day my voice is usually very dry.

I was trying to talk to a customer today and fumbling all my words, badly. Thankfully the customer understood where I was trying to go. During the "down time" in the call, where I wait for a program to load, I was trying to make small talk with the customer and failing at speaking.

Finally I said, "Sorry, I guess my son's been making me watch too many Porky Pig cartoons... " The customer laughed and I was able to make it through the rest of the conversation alright.

As I started to ask him if there was anything else he needed, I failed again. The customer laughed and said that he was glad I helped and he understood then he said, "Do me a favor though? Hang up your phone, get a cup of coffee and go outside for a minute. I promise you'll be able to find your words then. Thanks for the help!"

Since it was my break time, I did just that, save for the coffee (ick). I filled my water bottle and went outside for a minute.

I love when customers realize that we are human as well.

lordlundar
07-10-2008, 02:34 AM
"Do me a favor though? Hang up your phone, get a cup of coffee and go outside for a minute. I promise you'll be able to find your words then. Thanks for the help!"

Funny, I would think coffee would be what was causing it.:lol:

simplyanother
07-11-2008, 10:19 PM
I love when customers realize that we are human as well.

Me too. Can change my whole day around.