View Full Version : Forgot what to say

09-03-2008, 03:32 AM
Today, everytime I answered the phone, I forgot what the scripted was. Instead of Hell thank you for calling Business name, I would say Hello - This is James or Hey or Hi. Then the last call of the day, I said my scripted.:rolleyes:

09-03-2008, 10:39 PM
That goes along w/ answering your personal phone w/ your company's script.

"Hi, thank you for calling *company*, this is *name*"

Uuhh... wait... the furniture in this room looks like the furniture at my house.

D'oh. :lol:

09-04-2008, 10:05 AM
That goes along w/ answering your personal phone w/ your company's script.

"Hi, thank you for calling *company*, this is *name*"

Uuhh... wait... the furniture in this room looks like the furniture at my house.

D'oh. :lol:

I've done that before. What's worse is when you work to jobs and switch them, confuses the hell outta people.:lol:

09-04-2008, 01:33 PM
Along the same lines, I had worked for one grocery store for 5 years. A couple years later, in between full time jobs, I took a part time position bagging for a different store.

Due to my experience (re: I wasn't a high schooler more worried about a cell phone call then working) they let me do a bunch of FES duties when things were busy or we were short handed (every day).

One of those was the closing announcemnt. The first time I did it, it went perfect except for then end "...thank you for shopping at your *city* *other grocery store*"

Whoops. :doh:

09-04-2008, 01:39 PM
I answered the phone at work yesterday with a quick "Yeah?" :o It was my boss, and she just chuckled and said, "How did you know it was just me?"

A few weeks ago, I had taken more phone calls at work than normal. So when I got home and the phone rang, I answered with my work greeting: "Good afternoon, Wine Company, Boozy speaking." It was my husband, who said "Oh! I must have mis-dialed and called you at work by accident. Good thing, because you wouldn't have been at home if I'd called there!" I didn't bother correcting him.

09-04-2008, 04:26 PM
What's really fun is when you're working more than one job at a time (work one job, take a break, go to another job in the same day) and you are the primary phone person at both. Sometimes when the phone rang at home, I didn't know WHAT to say!

09-08-2008, 04:29 PM
Oh when I was working at both the call center and the hotel at the same time I'd use the script for the call center at the hotel...

really awkward "Reservation desk, this is smileyeagle speaking, may I ask with whom I'm speaking?" and have people say "oh, I was trying to reach the front desk"...

09-08-2008, 08:02 PM
Having worked retail for years and having it drummed into me that your greeting will include

A salutation
Your location
Your name
A 'How can I help'

I get really odd comments when people finally get chance to put a word in edgeways! The usual greeting appears to be Location! Name (which is quite odd to listen to...)

09-09-2008, 12:43 AM
Hehe. I've done the thing where I worked two jobs and answered the phone for the one job with the other job's greeting. :lol:

09-09-2008, 10:37 AM
I can't believe I am going to admit this. But I was working an evening (aka swing) shift at the hotel with a coworker name Alicia. Don't ask me how this happened, but I had been speaking with her & I answered the phone, "*hotel name*, this is Alicia." She about died laughing. I was more confused how that happened.

09-09-2008, 10:47 PM
One time at work, I was on Drive Thru headset and I almost said "Welcome to Mexico. How may I help you?"

Do not even ask,

09-10-2008, 12:53 AM
For some reason, I ALWAYS get the urge to say "Thank you for calling University of..." I have no idea why. I even did it once by mistake. I have never worked at a university, and our name sounds nothing like a university. I just want to say it soooo bad...

09-10-2008, 03:56 AM
In high school we had caller ID (new back then!) so on familiar numbers, I'd answer "Thank you for calling Anderson Mortuary, you stab 'em, we slab 'em. We also do deliveries! How may I help you?"

I have also answered like this: "You've reached Hell, Satan's Secretary speaking." And "You've reached the Ninth Level of Hell, Satan speaking." and sometimes even "Thank you for calling Hell. Satan's not in, I'm God."


09-11-2008, 09:27 PM
My best friend worked for Gallup, doing surveys. For months, every time I'd talked to her on the phone, when I said goodbye, she'd say "Thank you, and have a nice evening" before she hung up. It was totally weird.