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fireheart
09-22-2008, 06:26 AM
Tales from the Parcel Pick-up

OK, I don't know how many places offer this, but some of our stores offer a parcel pick-up and home delivery service. There's a major difference between the two:

Parcel Pick-up: Customer shops like normal, pays like normal, leaves groceries with US (we have to tie and tag each bag and mark if it's chilled, frozen or neither), then drives around and we load them up for them. It's often used by families who want to leave their shopping behind so they can do other errands in the mall, or go off, do other things elsewhere and come back later.

Home Delivery: This is run during the weekday ONLY and is pretty much self-explanatory. Customer shops and pays like normal, but someone will then come along and take them to the customer. THis is frequently used by little old ladies (I've noticed) not so much anyone else. They also need a card.

Anyway, some stories involving the PPU/HD services:

-Customer asks me what's involved in the home delivery service. I explain. She then asks me if WE do it for her. When I tell her no, her response is "Oh. Because I detest shopping." (BTW, we DO have that service but not in our state, it's online only and the customer must use a credit or debit card for it. This lady paid in cash. Oh and it's also a somewhat limited service.)
-The average number of bags for both services is usually between 6 and 10, sometimes less, sometimes more, usually with 1-2 frozen/chilled bags. One lady wanted Parcel Pick-up for TWO BAGS! I kid you not, she wanted us to load two bags into the car for her. :eek: (this wasn't actually mine, a colleague told me that one)*.
-And this is more of a coworker brainburp, but is still funny. I get handed the keys by my supervisor and told to go down to parcel pickup. I go down, open the door, nobody's there. Shut the door, wait a few minutes, open it again, nobody's there.
I give up, head back in and PA my supervisor over the phone.

ME: Hey Sup, um, there's nobody there. I waited 5 minutes and there was nobody there.
SUP: Oh? I thought I heard the bell (you have to ring the bell for PPU).

Cue much laughter from me, my coworker who's PA I was using and the customer nearby. :lol:


*=and before anyone complains to me about discriminating against those with sore shoulders, disabilities etc. those who do have them will usually compensate by using a trolley or something similar and we will usually lift the stuff in for them upon request. For pregnant women, it's the same situation and usually taxis and bus drivers will help these women.



I've never used a debit card before

We had this one lady once who had a dizzy spell and needed to sit down. We all kept an eye on her and in the end, she was escorted out by mall staff.

She comes back in 2 weeks later and buys a family meat pie (about the size of a big apple pie, but obviously with meat in it). IT runs OK until it's time to pay. She pulls out her card and hands it to me. Unless they have their hands full, I usually hand it back to them. She kept handing it back to me and asking me how to use it. I kid you not.

So I showed her how to swipe the card and all and to select her account. When it comes time to put in PIN, she asks me

"how do I know what my pin is?"

It was written on a slip of paper, so I hand her the PIN pad. She then asked me where to type it in. In the end, I had to do the whole thing, but I had some colleagues nearby, so if she was playing dumb and trying to get me in trouble, I had backup. (She admitted several times that she had no clue how to use a debit card, yet she had a debit AND credit card in her purse)

DesignFox
09-22-2008, 12:59 PM
How do you not know how to use a debit card? or better yet, if you don't know, why don't you inquire at your bank before you try to use it?

Even better, if you don't know how to use it, but you have a credit card, why not use that instead???

I don't understand people's thought patterns...

Jory
09-22-2008, 09:29 PM
I get a lot of people who try to hand me their cards, despite the fact that there is a machine right on the counter that's obviously intended for their use. This is kind of like the coin dispenser, I don't get how people can not notice these things. The card slider, however stands out a little more since it's right in front of them. Usually I either point at the machine 'Slide it here,' or sometimes I'll slide their card through it myself.

Then there are people who don't know how to slide their card. Like they're trying to slide it through the top, the other side, vertically downwards instead of horizontal. o_O;;

And the not knowing how to use it all... it kinda transcends every age/race/gender. I'm always surprised when people don't know how to use that machine. But then, I'm also surprised people still use checks at the grocery store...

fireheart
09-23-2008, 12:37 AM
I get a lot of people who try to hand me their cards, despite the fact that there is a machine right on the counter that's obviously intended for their use. This is kind of like the coin dispenser, I don't get how people can not notice these things. The card slider, however stands out a little more since it's right in front of them. Usually I either point at the machine 'Slide it here,' or sometimes I'll slide their card through it myself.

Then there are people who don't know how to slide their card. Like they're trying to slide it through the top, the other side, vertically downwards instead of horizontal. o_O;;

And the not knowing how to use it all... it kinda transcends every age/race/gender. I'm always surprised when people don't know how to use that machine. But then, I'm also surprised people still use checks at the grocery store...

As far as handing me the card goes, unless you have your hands full with kids or shopping (Not your cellphone), you swipe your own card. I'll hand it back to you and get you to swipe it. And no, I am not germ-phobic, it keeps my hands free so I can do other tasks such as searching for pens because they go walkabout :D. Nobody's complained yet. A few stores will swipe your card for you, but they're smaller stores than us and their EFTPOS systems are a little different.

And yes, I get people who don't know how to swipe their cards. They'll swipe them one way, the other way, I haven't had anyone try and push it in/out, although apparaently one guy broke his card because he didn't know how to use the EFTPOS machines where you insert your card in the top (used at Maccas)

Jory
09-23-2008, 02:13 AM
Usually when I swipe their card, it's with the intention of showing them what douchwads they are, since I'll use the machine they're suppose to use. Of course, I doubt they understand my subtlety.

I wonder how often people shop at the grocery store when they hand me their cards. Our city is small, therefore the name brands have monopolies, and they're practically all the same when it comes to card swiping. The excuse that 'Oh, they're all so different!' is retarded. I have never been to a store that requires me to swipe my card with the magnetic strip facing up, on the opposite side of the reader, or through the top of the machine. Maybe I'm sheltered... (that might be, since I've only lived in the isolated faux-arctic...)