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Amalthea
10-16-2006, 04:48 AM
This week is my sister's birthday, and since she's a freshman in college, her first away from home. So my husband and little sister and I went up for the weekend to visit her and give her a fun weekend. We took her out for dinner at a restaurant right next to our hotel, and I was very unhappy about one part of the night, but refused to go SC about it.

The restaurant was a home-cookin' with homemade pies type restaurant. My sister ordered Chicken Fried Steak. Hers was the only meal to come with soup ahead of time, so at least she had that. When we all got our meals, she happily started eating the CF Steak. A few bites into it and as she cut into it...blood seeped up into the country gravy. :eek: Oh, gross...undercooked... She was shook up, and we told her she could have them take it back and get her another, or order something completely different. But she was too nauseated by it and didn't want anything.

So we got the waitress' attention. She was extremely apologetic and offered to replace it, but we told her our sister didn't want that. She then offered my sister a free piece of pie as compensation. I thought this was a decent idea since the poorly prepared meal grossed her out and all the rest of us too. And of course it perked her up a bit and made the situation less ugly. A few minutes later the manager came out and apologized about the problem. We said it was okay, understandable; we aren't the type to throw fits. A few minutes later the waitress came out and said that the manager had told her she wasn't allowed to give my sister a free slice of pie. She said that the free pie thing was standard procedure with her other manager, but that this one was against that policy and she hadn't been working with this manager very long, and hadn't realized that. She felt really bad and even offered to pay for my sister's pie, but we declined. We did end up buying pie for all 4 of us.

The thing that upsets me about this is the manager's behavior. What is so wrong with giving the customer a little compensation when you bring their food out bloody and put them off their appetite? I guess I can understand him having his own policy of not doing this, perhaps he's been scammed into giving out free pie too many times in the past. But the dinner was quite obviously not alright (obvious we weren't just making up that we didn't like it and wanted something for nothing) AND the waitress had already made the offer (based on knowing the other manager's preferences). I think he should have made an exception rather than back out on it and making the poor waitress feel stupid. Basically, I wouldn't have been upset if there was no offer made, but I think it very un-classy for the manager to back out on the waitress' offer. Am I in the wrong here?

They did take the Chicken Fried Steak off our receipt, and the waitress left us a comment card. (Said that they give those out after every meal, but may have just been since we'd had a less-than-perfect experience) Everything else had been excellent, and we put that on there, with a 0 rating for Proper Food Preparation and an explanation that the steak wasn't cooked.

Boudica
10-16-2006, 05:15 AM
At the very least, the manager should have explained HIS policy about not giving freebies rather than embrassing the poor waitress by making her do it.

MadMike
10-16-2006, 06:35 PM
Eww! I have a pretty good idea how your sister must have felt. My wife and I stopped by a local restaurant a few years back, and I ordered a chicken filet sandwich. A few bites into it, the texture got really weird. I took a look, saw it was raw in the middle, and immediately began to freak out. I wasn't trying to cause a scene, I was just freaked out over the whole thing.

Fortunately, the manager was really nice about it, and not only did she have another sandwich made, she told us we could have our order, and anything else we wanted for free. I think she might have been worried that I was going to sue.

She also brought the cook out to apologize for it, which I thought was a bit much.

protege
10-16-2006, 07:18 PM
Ugh. That's just nasty!

Has anyone ever found a piece of glass in a drink? Several years ago, my then-gf and I had gone out to dinner. She likes a bit of sugar in her iced tea...and as she was adding it, it wasn't sinking to the bottom of the glass. Upon closer inspection, there was a 3-inch piece of glass in there :eek:

Turns out that some idiot in the kitchen broke a glass, and didn't bother tossing out the drinks. I called the manager over, and not only did the server apologize (even though it wasn't her fault), he did as well, and gave us a free dinner. Of course we also had dessert ;)

MadMike
10-16-2006, 07:28 PM
Has anyone ever found a piece of glass in a drink?

Funny you should mention that. It happened to my wife, at the same place I mentioned above, on a different visit. Apparently there was a different manager there, because all she got was another drink. Not that we were out for freebies, but I would think that a piece of glass could do a lot more damage than a bite of raw chicken.

The waitress even expected the manager to give her something for it, but came back and told us, in her own words, that the manager was being an ass.

We had one more bad experience at that same place after that, and then stopped going there. We haven't been back since, expect I stopped there one Friday night just to pick up a six-pack, and the place was dead. The fact that it was dead on a Friday night leads me to believe that the place is in trouble.

Luna
10-16-2006, 08:30 PM
Ewww....raw chicken? That manager was an ass!

I stopped going to Applebee’s b/c of the horrible food, staff and service. The last time I went - I ordered a strawberry daiquiri. Too a big sip when I got it - only to start choking. This was no ordinary choking - this was full blown, tears running down my face - OMFG I can't f*cking breathe panicked choking.

Not only did a single staff member come over to help me, (and I was seconds from blacking out from lack of air with hubby frantically pounding on my back) but I was given crap about it afterwards.

Upon inspection of my drink - there were pieces of plastic blended in with the drink and ice. I fished some out and showed them to the waiter. He looked at me with such a look of disdain and annoyance that I wanted to cry. I told him I wanted it taken off my bill as I nearly choked to death on it, and ordered a water.

He came back a VERY long time after with the water. He then asked me in a very snotty tone why I hadn't finished the drink.
:confused: Because there are chunks of plastic in it I told him.

"Well, you may as well - it's *FREE* now!"

Me = :eek: WTF?????

I left ZERO tip for him. I didn't even bother complaining to the manager, as they never came over to see if the girl that almost choked to death was okay. Never gone there again. I've only choked like that 4 times in my life, and I remember every time. It's damn scary to not be able to breathe and slowly lose consciousness.

*NOTE: sorry to thread-jack, had to get it out.

MadMike
10-16-2006, 08:39 PM
Ewww....raw chicken? That manager was an ass!


Actually, the manager who was on at the time of the Raw Chicken incident was cool. That was when we got our meal, and anything else we wanted for free.

The one who was on when my wife got the drink with the piece of glass in it was the ass.

He came back a VERY long time after with the water. He then asked me in a very snotty tone why I hadn't finished the drink.
:confused: Because there are chunks of plastic in it I told him.

"Well, you may as well - it's *FREE* now!"

Me = :eek: WTF?????


WTF is right. I suppose I should have eaten the rest of the raw chicken sandwich, and my wife should have finished the drink with the glass in it, because they were "Free now."

I don't blame you for not leaving a tip. Most of us here don't do that lightly.

Glad you were OK after that. :)

trunks2k
10-16-2006, 09:01 PM
I'm having a hard time understanding how one can be so grossed out by blood from a chicken fried steak that they wouldn't eat anything else. It's beef. Beef is constantly served like that in various forms, personally I think it's sacraligious to order a steak that is not bleeding at least a little bit. I can understand not liking beef rare to medium, and even I will admit that a chicken fried steak should not be served rare. But I think being so grossed out over it to the point that you won't eat something else is a bit overkill.

Poultry and pork are different issues all together. They need to be thoroughly cooked.

ladodger34
10-16-2006, 09:10 PM
I'm having a hard time understanding how one can be so grossed out by blood from a chicken fried steak that they wouldn't eat anything else. It's beef.

It's a personal preference thing. I like my steaks a tad bit pink and my fiance likes them almost overdone. Some people just freak out (rightly or wrongly) when their food seems under cooked.

One-Fang
10-16-2006, 09:34 PM
"Chicken" fried steak is beef? Confused now. I was right with the story up till then. Raw chicken is gross. Raw beef is not to my taste, but not unusual.

DesignFox
10-16-2006, 09:45 PM
The issue is, the food was not cooked to order. I think it was highly unprofessional for the manager to back out on the waitress' offer of a free slice of pie. Perhaps she should not have made the offer without prior approval, but still...
He should have provided the pie along with the apology, and taken up the matter of procedure with the waitress later. Sounds to me like there is some inconsistency in policy going on in that restaurant which needs to be corrected.

trunks2k
10-17-2006, 12:36 AM
"Chicken" fried steak is beef? Confused now. I was right with the story up till then. Raw chicken is gross. Raw beef is not to my taste, but not unusual.

Yeah, chicken fried steak is beef. Usually a cube steak coated in a batter or seasoned flour then fried and served with a white gravy. What it is exactly depends on what region of the country you are in. At least that's what Alton Brown says.

One-Fang
10-17-2006, 02:43 AM
So ... where's "chicken" in the name come from?

More confused than ever.

However, now that it's clear the juicy meat in question was a steak - no problem. Sister needs to get over herself. Quite an over-reaction.

The pie should still have been provided, however. The waitress should've been admonished, but the promise kept.

KuzcoLlama
10-17-2006, 02:52 AM
One-Fang, I think the chicken refers to the breading they use on the steak. It's exactly the same you use to make fried chicken.

trunks2k
10-17-2006, 03:26 AM
So ... where's "chicken" in the name come from?


I think it has to do with the method of preparing it is similar to the way you would fry a chicken, particularly the coating.

Amalthea
10-17-2006, 06:30 AM
I'm having a hard time understanding how one can be so grossed out by blood from a chicken fried steak that they wouldn't eat anything else. It's beef. Beef is constantly served like that in various forms, personally I think it's sacraligious to order a steak that is not bleeding at least a little bit. I can understand not liking beef rare to medium, and even I will admit that a chicken fried steak should not be served rare. But I think being so grossed out over it to the point that you won't eat something else is a bit overkill.


However, now that it's clear the juicy meat in question was a steak - no problem. Sister needs to get over herself. Quite an over-reaction.

Well, everyone has their own opinion about food. But, realize Chicken Fried Steak is not your juicy, grilled, dripping in it's own juices type of steak. It's thin (about 1/4 inch), coated in bread-crumb material, and covered in white country gravy. (For those who aren't sure what I'm talking about: http://en.wikipedia.org/wiki/Chicken_Fried_Steak) I myself don't have a problem with blood from a nice sirloin. But my sister isn't a big steak eater herself. And I'm sorry, but watching your nice white gravy turn pink in one spot is rather disturbing. The meat inside was very pink, didn't look too cooked at all. And this isn't the type of steak that they ask you how you want it cooked. It doesn't come medium rare. It's supposed to be cooked through. We're not talking steak as you normally think of it. So, yeah, blood is kind of a big deal here. But regardless, some people don't like their food to bleed, period. Someone who always orders their steak well done would be disturbed if it bled when they cut into it. Everyone has different preferences. So I think it's cruel to bash on her preferences just because you like your steak rare and she likes hers cooked more than that. :mad:

Banrion
10-17-2006, 02:20 PM
Being born and raised by a family in the meat packing industry, I must say beef is one of the most finicky meats out there. Everyone knows that pork, chicken, and fish should all be cooked through. (some exceptions for fish) With beef it really depends on the cut of meat. Prime Rib and filet mignon should be served rare to be properly enjoyed, sirloin you probably want a med-rare to medium, skirt steak you want a slow cooked well-done, and ground beef should most definately be cooked well done all the time.

Chicken Fried Steak is made from one of the cheaper cuts and as such should be well done. The fact that is is about as thick as 2 slices of bologna stacked together tells me that they barely put this stuff in a pan. It would not take more than 3-5 mins total to cook through.

I personally enjoy my good cuts of meat to be so rare they MOO, but chicken fried steak should not be bleeding. I too would be horribly grossed out. I am even wondering how they got the batter to look cooked.

The manager was an arse and should have at least offered something.

Chantilly
10-17-2006, 03:01 PM
Actually, it sounds as though they may have cooked it in oil that was too hot, so the coating got brown but the steak was still undercooked. Frying can actually be a kinda tricky thing, especially cooking breaded/battered things. If the oil's too hot, you cook the outside too quickly. Not hot enough, and your coating just absorbs oil, and it comes out greasy.

Regardless, the manager was a tool, since it was obvious that there was definately a problem with her meal and she wasn't just trying to rook him out of a free piece of pie.

Becks
10-18-2006, 01:38 AM
So ... where's "chicken" in the name come from?

More confused than ever.


Stay away from mock chicken leg!!!!!

(:ot: I used to LOVE it when I was in school. Yeah, I know...school lunch that was yummy?? :eek: Now you can't pay me to go near it.)

repsac
10-18-2006, 05:33 AM
Chicken Fried Steak, is a southern thing *G*

That said, I'd have picked up my cell, walked up front to find their rating from the health department (those things have to be in prominent places) and called the department to make a report. Of course, I'd let the manager know I was reporting his a$$, and turn up the suckiness by talking loud enough for my complaint to be heard by other diners.

Seanette
10-18-2006, 05:47 AM
Stay away from mock chicken leg!!!!!

(:ot: I used to LOVE it when I was in school. Yeah, I know...school lunch that was yummy?? :eek: Now you can't pay me to go near it.)
What is mock chicken leg? I don't think I've ever met one of these.

AFpheonix
10-18-2006, 07:52 AM
I haven't had a chicken fried steak since grade school. I don't know what meat product they used in theirs, but it grossed me out so bad then that I still won't go near it.


Maybe at a decent restaurant some day....but I prefer real steaks instead....mmm...

LostMyMind
10-18-2006, 01:58 PM
Chicken fried steak is really good when you go to a real southern place that makes them. Most steak houses don't do it right and it should be avoided.

I've never see a cafeteria ever make anything correctly or used quality produce/meat in their food.

Barefootgirl
10-18-2006, 03:38 PM
But we still haven't had an answer to the crucial question; what is mock chicken leg? Is it a Golden Drummer in disguise? ; http://www.buyersguide.co.uk/document/bernard_matthews/childrens.htm

Imogene
10-18-2006, 03:56 PM
So ... where's "chicken" in the name come from?

More confused than ever.


Erm.... "Chicken-fried steak", which means, steak that has been fried in much the same way a piece of chicken would be, thus, battered (with 11 secret herbs and spices, if you're in Kentucky-land) and fried. Anyway.

/Yes, there is a hyphen in anal-retentive
*grin*

Lace Neil Singer
10-18-2006, 07:03 PM
I love my steak so rare it's practically mooing, but I can see how a steak oozing blood would freak someone out if they were used to well done meat.

Tria
10-18-2006, 07:34 PM
I love my steak so rare it's practically mooing, but I can see how a steak oozing blood would freak someone out if they were used to well done meat.

I wouldn't be freaked, but I want my meat COOKED.

Rapatwork
10-18-2006, 08:25 PM
That's the way I look at it - I'm paying for it being cooked, so cook it!

Same reasoning for why I look at those raclette things with a sneer. I'm in a restaurant, I'm paying their prices, so why should I have to cook the food myself?

Rapscallion

Lace Neil Singer
10-18-2006, 08:36 PM
Cooked steak.... nah. :lol: I want it bloody, dammit!

Bella_Vixen
10-18-2006, 08:47 PM
But we still haven't had an answer to the crucial question; what is mock chicken leg? Is it a Golden Drummer in disguise? ; http://www.buyersguide.co.uk/document/bernard_matthews/childrens.htm

To be authentic MCL, it's actually made from veal.

Barefootgirl
10-18-2006, 11:27 PM
I don't fancy bloody steak. I'll have the raclette if Raps doesn't want it.

Lace Neil Singer
10-19-2006, 12:02 AM
Ooh... give me my steak mooing and eating grass. *Cue Homer Simpson drool*

repsac
10-19-2006, 03:32 AM
That's the thing about CFS. It's usually cooked so well done that if you drop it on the floor, it bounces. Kidding aside, it's one of my favorite things to have for dinner or breakfast. Great with grits. And this gives me something of an amusing idea for southern sightings...

chainedbarista
10-19-2006, 04:22 AM
i like a good steak done on the outside and 'buttery' on the inside (usually red and a bit soft, kind of sushi like in texture). i love the way it feels, just like toro tuna sushi; firm yet 'melts' in your mouth.

cheap steak, unless it's in stew and well marinaded, doesn't pass through these lips. i'd have returned the steak as well; some things just weren't meant to bleed, and that's one of them. *horf*

Ree
10-28-2006, 12:42 PM
I'm having a hard time understanding how one can be so grossed out by blood from a chicken fried steak that they wouldn't eat anything else. It's beef. Beef is constantly served like that in various forms...
now that it's clear the juicy meat in question was a steak - no problem. Sister needs to get over herself. Quite an over-reaction.Can anyone say unsympathetic and judgmental?

Until I met my husband, and he started serving beef slightly to the rare side, I was completely grossed out by bloody meat. In fact, even now, I can't handle it with my bare hands.

I gag when I have to make hamburger patties or meatballs.
I used to work in a deli that was attached to the meat department , and I was grossed out every day. I would walk around, afraid to touch any surface in case I touched the raw meat or blood.

I grew up believing that all meat should be cooked until it is dark and one step above shoe leather. :p

My husband, for those who don't know, is a chef, and when we were dating, he used his expertise in the kitchen to impress me. One night, he cooked steak, and it still had blood running. I was really grossed out, but I had just started dating the guy, he had gone to all that work, and I was also raised to be overly polite and hide my own feelings to spare another person's, so I decided to make the best of it and choke it down.
I couldn't believe the taste. It was so flavourful and juicy.
After that, I always ordered my beef on the medium side. I still can't stand a lot of runny blood, but a little pink in the meat is OK.

I don't think the waitress deserved any admonishment. She was trying to provide customer service.
The manager is an ass. With an attitude like that, he will soon see his business fall off.
She probably should have checked first, before making the offer, because an employee should never speak on behalf of management unless they are absolutely sure of the policies, but the fact that she had already made the offer should have been enough for the manager to just absorb the cost of one piece of pie. It's not like they would lose money on it, and the goodwill gesture could actually earn them future business, while rescinding the offer made him look bad.

Brighid45
10-28-2006, 10:36 PM
I generally like my steaks bloody rare, but chicken-fried steak is not supposed to be rare at all, for reasons mentioned in other posts here. Since it's a processed and tenderized steak, it should be thoroughly cooked all the way through. I like CFS with minimal breading and lots of pepper in the gravy, with a couple of nice fresh buttermilk biscuits on the side for dipping. :)

In my opinion, the manager should have honored the waitress' promise and comped your sister a piece of pie. Come ON, it's a piece of pie for Pete's sake! Not filet and Beluga! The manager was a cheap jerkwad. And he needs to check the temperature on the fryer, sounds like the oil's too hot.