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View Full Version : Is it Coming Through the Phone Line?


DemoDiva
07-02-2010, 09:09 AM
I had a customer come in today with their iPhone. They just wanted me to have a look at it because it was acting peculiarly.

So, I go through my normal routine. This is the insanity that followed.

BBC: Brain burped customer
DD: Moi
CW: Coworker

DD: Do you shut it off regularly?
BBC: Of course.
DD: How old is the phone?
BBC: Only a couple of weeks.
DD: Oh, okay. So what's the error?
BBC: It keeps downloading stuff without me telling it to.
DD: Oh, sure, that's just automatic updates. When there's a new update for your phone, it will automatically download that update from the internet. Would you like me to turn automatic updates off?
BBC: ...No, that's not the problem. I just don't understand HOW it's doing that.
DD: It's a factory setting. That's the way your phone arrives, with automatic updates on. It will use your included data, so if you don't want them, you should shut them off. I can do it for you now.
BBC: But we don't HAVE internet at home!
DD: ... I'm sorry?
BBC: We don't have internet at home, I don't understand how it's getting internet.
DD: How the phone is getting internet?
BBC: YES! Is it through the phone line?
DD: ...:confused: What phone line?
BBC: Is the phone calling the internet?
DD: ...Oh. No. The phone is picking up the internet wirelessly. Just like a wireless device.
BBC: But I don't understand, where's the box?
DD: Box?
BBC: The internet box, we don't have internet, where is the box it's picking the internet up from?
DD: ...Um. Coworker?
CW: Yes?
DD: This customer is having problems with his phone. I have to enter this paperwork, can you help him?
CW: Sure!
DD: *RUN FREAKING RUN*

Honestly, the internet box? He kept saying, "Where is the internet coming from?" I had to bite my phone so hard not to reply, "Let me ask you this: Where are your calls coming from?"


DD

MoonCat
07-02-2010, 05:05 PM
OK, I can be pretty dumb about computers and I don't even own an iPhone, but I at least know enough not to ask a question like that! I wish you had asked her where she thought the calls were coming from....the expression on her face would have been priceless.

dalesys
07-03-2010, 01:35 AM
New from Apple!

The iFoil™ hat!

Protect your iPhone™ from all that nasty radiation!:D

Marmalady
07-05-2010, 07:06 PM
New from Apple!

The iFoil™ hat!

Protect your iPhone™ from all that nasty radiation!

And some people will buy it.

ZedOmega
07-06-2010, 08:25 PM
And since it'd be an Apple product, they'd pay a couple hundred for it.

Soulstealer
07-06-2010, 10:59 PM
Your coworker must have terrible aim since you're still alive to have posted this.;)

Marmalady
07-07-2010, 10:20 AM
And since it'd be an Apple product, they'd pay a couple hundred for it.

At the VERY least.

Greenday
07-12-2010, 04:07 AM
Maybe the person is used to the iTouch which can only connect off of wireless internet nearby.

TheComputerError
07-12-2010, 05:59 AM
The Internet is a box? (http://www.youtube.com/watch?v=QAUyaELfwBo)

alcaholjunkie
07-13-2010, 02:29 PM
New from Apple!

The iFoil™ hat!

Protect your iPhone™ from all that nasty radiation!:D

Correction; The iFail™ hat!, A warning for others that you're an idiot. ^_^

(Not calling you an idiot, just people who need an iFail™ hat. ^_^)


The Internet is a box? (http://www.youtube.com/watch?v=QAUyaELfwBo)

I thought it was a series of tubes. ^_^

Treasure
07-13-2010, 03:42 PM
smoke, mirrors, and elves. ^_^

Ironclad Alibi
07-13-2010, 08:54 PM
Correction; The iFail™ hat!, A warning for others that you're an idiot. ^_^

Shouldn't that be iDiot?

dalesys
07-13-2010, 09:38 PM
Shouldn't that be iDiot™?
BLASPHEMY! You omitted the holy ™ symbol!:p

Ironclad Alibi
07-14-2010, 09:30 PM
BLASPHEMY! You omitted the holy ™ symbol!:p

Oh dear! I gotta hide, I gotta hide!