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blas
07-24-2006, 03:17 AM
Alright everyone, time to tell tales of times when your store or place of work has been either severely overstaffed or severely understaffed and how fun it is to work when our moron managers can't make a proper schedule to save their lives!

Every summer where I live, there are 3 major concerts not too far away (along with Drunk Fest every year, but that's always on Father's Day). Two country music fests, and one rock one. Anywho...

I was working at the grocery store the summer of '04, and it was the middle of July....aka, the weekend that BOTH a country fest and the rock fest was going on. Of course, every employee and their brother had requested that weekend off. Now, normally, on the request off book, only up to 5 people could have a certain day off, to ensure that the store would stay properly staffed. But no........the dumbass schedule manager gave ALL 30some people that requested that weekend off the weekend off! (you could see in the request off book, the pages were filled to the brim with names).

The manager simply said, "It's ok, it will be slow. We are the farthest store away from the fests anyway."

WRONG.

For some ODD reason unknown to us, everyone at both fests decided to come to our humble town, and go to OUR grocery store. No lie....our store, way the hell out of the way (the competition grocery store is conveniently located downtown, hello!). We got SLAMMED. We only had 3 cashiers and 3 baggers to cover from 2 pm to midnight (of course, only 1 checker had to stay till midnight, though).

Everyone went on break late. Everyone fought over who got to go first. We were so completely slammed. Tourists were complaining that this store was too slow, too busy, etc etc etc.....I thought to myself "just get the hell out of here and go somewhere else!"

Another time was New Years Day 2005. The weather was predicted to be decent, and the manager thought everyone would be too hung over and too tired to grocery shop. She put 4 cashiers and 4 baggers on to cover until 5:00 pm. All was slow and nice until the weather all of a sudden went bad.

The roads became glare ice. The temperature I swear went down about 15 degrees in a matter of minutes. Snow drifts began blowing around everywhere. You know what that means right? Everyone in town gathers up the entire family and drives like a crazy moron in a big hurry to the grocery store to load up on milk and bread. We got swamped in a matter of minutes. I was forunate enough to be able to go on break, and I sat in my car and watched the intersection get plugged up, so many vehicles were waiting to turn left/right into the "plaza" where the grocery store was. Traffic was unbelievable. It was almost like rush hour, but everyone was headed to loot the grocery store.

Needless to say, I wanted to strangle that manager for being that dumb.

JoeKnows
07-24-2006, 04:47 AM
The weekend both Fests ran was this weekend for us, and we somehow came out unscathed. It did not mean we didn't see interesting things the first time around, though.

I'm going to reach back to the weekend around the first Fest, where we had someone take two flatbed carts worth of soda and beer, and it took two instock and one cart crew member to help them haul it out to their truck. At 50 cents a can for soda (or more, if they really wanted to), they probably made out like bandits.

However, it was July 4th that really bit it for us. We got KILLED early in the day, and we spent my first hour there trying to play catchup, but then after that, we had to find work for people to do because they were "so bored." Here's the kicker: We scheduled it as if it were a regular Monday, and we also had to deal with a bunch of people still on the schedule that were never going to show up, having quit or gone on leave, but yet were still in our system, so they LOOKED like they were filling holes, well, to management, anyway. :eek:

Spiffy McMoron
07-24-2006, 05:18 AM
I remember my first year working at Crappy Tire, the calendar finally rolled around to the summertime. In the time I was working, my little burg hosted two well-known festivals: one country and one rock. The country one was pretty good for business: alot of the people going had gone for years, and knew what they would need, what they wouldn't need, and what they might need.

The rock crowd was an entirely different matter.

That crowd had one sole purpose: to cram as much sex, drugs, and rock'n'roll into one weekend as humanly possible. So naturally, this meant not packing a tent, because that would infringe upon the beer-carrying capacity of your buddies truck.

The year before, it was nothing but scorching temperatures for all four days of the rock festival. So, as we all know, the weather patterns never deviate from year to year, and it would again be scorching. So all of the kids packed up flip-flops, money to buy beer-bongs (we had them pre-made:D ), trendy pink cowboy hats, and as little clothing as possible. Unfortunately, very few of them brought such items as rubber boots, rain jackets, umbrellas, or tents. (!) So naturally, the heavens opened up and let loose with torrential rain for most of the concert.Every single one who was out there had to come in to buy something to protect themselves from the elements.

We did not expect the onslaught that occured. People were coming in and buying anything that they could get their hands on. As we sold out of tents, people bought traps, then sheets of plastic. We couldn't keep up the demand for rubber boots, so we finally desided to throw all we could find into a giant box, and let them pick over it. Even after they were all sold out, the owner went to the next town over, bought them out, and came back to re-sell them. We even sold out of the insulated, $50 ones.

And for the whole day, it was just three of us in the departement that had both camping stuff and rubber boots, and being run off of our feet.. But at least we got to hear the best line of the day, spoken by one ditzy, barely-dressed, whore to another: "Which rubber boots make me look the sexiest in this outfit?"

:headdesk:

Lulu
07-24-2006, 10:30 AM
Oh how I love scheduling! :rolleyes:

As I type, I'm on day 7 of a 12 day stretch with ONE day off (and that was only because we don't open on Sundays). I now have (including today) 6 days with NO cover, NO breaks and I have to work this saturday ON MY OWN. Why is this you ask ? Because the manager (who booked her holiday in march and therefore KNEW when she wouldn't be here) allowed the saturday kid to book her holiday at the same time. There are only 3 of us to start with, when 2 of us are on holiday, that means I am literally the ONLY member of staff left to run the shop. Joy. :headdesk:

I ask you, would a TEENY bit of planning not been advisable ?! Perhaps that's just too sensible...:(

Sir Spaniard the 12th
07-24-2006, 12:47 PM
Alright everyone, time to tell tales of times when your store or place of work has been either severely overstaffed or severely understaffed and how fun it is to work when our moron managers can't make a proper schedule to save their lives!



ALL THE TIME. Seriously.

Lace Neil Singer
07-24-2006, 01:34 PM
A couple of years ago at *supermarket*, we had a really useless manager. He'd not only nitpick about stupid things, ie trying to stop cashiers from wearing wedding rings or earrings not in the lobe, but also he was completely unlikeable. Right at the beginning of the summer, a whole bunch of staff left cuz of him. This happened at the same time as corporate's wonderful idea to save on the money paid out to people on holiday by having an overtime ban and not hiring any temps. :rolleyes:

This meant that we were severely shortstaffed, with over half the tills empty on weekends and sometimes only a quarter open during the week. There was no-one spare to cover breaks so when you went to break, your till was closed. This of course meant that all the remaining cashiers were super stressed, partly due to overwork and partly due to being shouted at by customers. The queues were massively long... about 8-10 was the norm. However, it wasn't our fault. :rolleyes:

Rubystars
07-24-2006, 02:37 PM
A couple of years ago at *supermarket*, we had a really useless manager. He'd not only nitpick about stupid things, ie trying to stop cashiers from wearing wedding rings or earrings not in the lobe


Cashiers wearing wedding rings is a risky thing really, they could end up in a customer's bag. Another cashier told me she lost hers that way and of course it was never returned.

As for earrings not in the lobe, I'm sorry but that's NASTY. It creates an unprofessional appearance. I get disgusted by the fact that bosses at some of my jobs have allowed unnaturally colored hair, visible tattoos, and ugly piercings. It degrades the whole work environment and makes me want to just give up trying to seem professional sometimes. I know we're just cashiers, but supposedly these jobs are springboards into higher paying jobs. Shouldn't people be expected to have some level of decorum to prepare them for their futures?

Lace Neil Singer
07-24-2006, 02:41 PM
I don't see why it affects how you do your job. :rolleyes: I have 4 upper ear piercings; I cover them with my hair when working, which is red with blond bits in front. I fail to see how that makes me a poor worker. As for decoram and springboards, yeah, right. As for nasty, that's your opinion... however, I find it offensive that you're judging me purely on having upper ear piercings. :(

Second, the manager we have now allows earrings as long as they are sleepers or studs, and wedding/engagement rings. If you lose yours on the job, that's your problem. You choose whether or not to wear it or not.

Becks
07-24-2006, 03:16 PM
As for earrings not in the lobe, I'm sorry but that's NASTY. It creates an unprofessional appearance. I get disgusted by the fact that bosses at some of my jobs have allowed unnaturally colored hair, visible tattoos, and ugly piercings. futures?

You probably wouldn't have liked to be near the Goodwill I worked at, then. We had a guy who dyed his hair hot pink, a girl who dyed her hair purple, and me, with my burgandy hair so dark it looks totally unnatural "but it works" for me.


As for my story about bad scheduling, I'll go with the deli, every Friday through Monday. If you take a look at my nametag when I'm there, you will notice that it says Salad Bar, NOT Deli or Appy. Whoever makes the schedule for the deli LOVES to have most of the people in the morning, or midday, NOT at night, when there are still LOTS of people shopping.:rant: :mad: :censored:

Rubystars
07-24-2006, 09:15 PM
I don't see why it affects how you do your job. :rolleyes: I have 4 upper ear piercings; I cover them with my hair when working, which is red with blond bits in front. I fail to see how that makes me a poor worker. As for decoram and springboards, yeah, right. As for nasty, that's your opinion... however, I find it offensive that you're judging me purely on having upper ear piercings. :(

Second, the manager we have now allows earrings as long as they are sleepers or studs, and wedding/engagement rings. If you lose yours on the job, that's your problem. You choose whether or not to wear it or not.

If you dye your hair pink for halloween or to hang out at a club or something, that's one thing, but if you're coming to work that way, that's very unprofessional.

I wouldn't allow it if I were the boss. You come to work for me with two colors of hair, you're going to be asked to go home and pick one, or never come back. (Natural looking) Red, or blonde. I might have thought that kind of thing was cool when I was 15, but then I grew up. Honestly... kids...

What looks the dumbest to me is when people have their names tattooed on them, as if they're going to forget their own name, and then have a name tag too.

Broomjockey
07-24-2006, 09:43 PM
If you dye your hair pink for halloween or to hang out at a club or something, that's one thing, but if you're coming to work that way, that's very unprofessional.

I wouldn't allow it if I were the boss. You come to work for me with two colors of hair, you're going to be asked to go home and pick one, or never come back. (Natural looking) Red, or blonde. I might have thought that kind of thing was cool when I was 15, but then I grew up. Honestly... kids...

What looks the dumbest to me is when people have their names tattooed on them, as if they're going to forget their own name, and then have a name tag too.

Unless there is an employment contract in place that stipulates personal appearance, that is DISCRIMINATION!!!! You absolutely cannot tell someone that they can't dye their own hair, or have piercings, again, unless there is a contract that says so, which are very rare in most jobs.
I personally think wierd hair colours or certain piercings look silly on most people, but I respect their choice to have it that way.
One last thing. I've found that people who do that aren't worse or better workers than anyone else on average.

Irving Patrick Freleigh
07-24-2006, 09:47 PM
I think we're always understaffed for the Saturday before Christmas, which I've read may actually be the busiest shopping day of the year in terms of money spent.

I worked that day last year and all I did was run around doing carryouts and getting things for customers out of the backroom. I had no time to do anything on my mile-long task that "Harry" had given me, such as straightening and doing returns.

Of course, Black Friday is busier in terms of mass crowds of people rushing through the store and buying things, but on that day it does die down by the evening. It stayed mucho busy all day on the Saturday before Christmas and didn't let up at all.

Lace Neil Singer
07-24-2006, 11:15 PM
Unless there is an employment contract in place that stipulates personal appearance, that is DISCRIMINATION!!!! You absolutely cannot tell someone that they can't dye their own hair, or have piercings, again, unless there is a contract that says so, which are very rare in most jobs.
I personally think wierd hair colours or certain piercings look silly on most people, but I respect their choice to have it that way.
One last thing. I've found that people who do that aren't worse or better workers than anyone else on average.
Thanks, Broomjockey. :)

Kiwi
07-24-2006, 11:20 PM
every single boxing day/new years day that craft store was DEAD

full staff.... and dead maybe 1 customer an hour?

all of the other stores had massive crazy sales and we didnt.

it was great, the perfect shop, no customers. bliss :)

Ree
07-24-2006, 11:37 PM
:ot:
I think I understand at which point this thread severely derailed, but I am going to ask for it to be put back on the track.

This started out as a conversation about being understaffed, and has evolved into a discussion of whether piercings, dye jobs or tattoos are professional looking.

To me, that's another thread.

I would remind members, please, you may have personal opinions on such issues, but when confronted by the fact that the very comments you are making could be seen as attacking a fellow member, then perhaps it's best to veer away and make another thread elsewhere.
Then, if that member decides to join the discussion, they will have to accept the consequences.
When someone makes a simple, off hand comment about working for a nitpicky manger who objected to piercings, it's probably best not to run with that one small issue to the point that the member feels insulted.
:respect:

powerboy
07-25-2006, 03:49 AM
At my store, weare dead slow, maybe 2-3 customers a day, if we are lucky. But for 2 weeks straight, one of my coworkers had to work for 4 days by herself, when we had to have 2 people atleast.:rolleyes:

purplecat41877
07-25-2006, 05:06 AM
Where I work, employees are scheduled where needed. Sometimes we have employees call out or no call no show which makes the store short handed.:rolleyes:

Sometimes, we have plenty of employees but there's very few customers in the store. If an checker isn't checking out customers, whoever is working at the service desk can give the checker something to do like cleaning their register, collecting baskets, or doing shopbacks.:)

Rubystars
07-25-2006, 05:59 AM
Ok, I'll start a thread, sorry for hurt feelings. It wasn't a personal attack. I'm just disgusted by the whole issue at the moment.

HYHYBT
08-18-2006, 08:45 PM
Six months after I started, they hired a bunch of people for a new store that was opening. The idea was that they'd have a couple of weeks to train.... but the new store got delayed and we had half again too many people for three or four months. I think it was the next year we got the manager who gave up on hiring completely, so for a few months everyone who didn't quit had 12 hour days and/or six-seven day weeks. We did at least get paid correctly for it :)

ArenaBoy
08-18-2006, 10:43 PM
I have very few stories of when we've been overstaffed or understaffed. This is a good one but its long .

Lat summer, when our office manager went on vacation (I think I posted this story in Morons in Mangement but this one is different..) She chose one of the supervisors to be in charge, the problem was that she played favorites. Now the favorites were the ones who showed once a week or once every three weeks, she liked those people, if she didn't like you, no hours. I asked to work on these days because I knew they we're going to be hectic but I didn't get them, and guess what? On the day of those events, the department was severly understaffed that THEY had to call people for help, something of a rarity in my department. I got called and I joined wishing I could yell at the scheduler for being such an idiot. Did the supervisor learn her lesson? No. Did she get in trouble by the office manager when she found out what she did playing favorites? Yes and no. Yes, that she got suspended for a few weeks, no, when the punishment was that she should've been fired along with her friends. Thankfully she doesn't work as much anymore.

DGoddessChardonnay
08-18-2006, 11:41 PM
Oh have I a horror tale for you:

Gather round DGoddess, kids and ye shall hear of an understaffed grocery store on an Easter Sunday morning.

The schedule called for Yours Truly to come in at 6 and run Express (Head Cashier opened at 6 also and was settling the previous day when I came in.) Also, we were supposed to have had 3 more cashiers arriving.

The Head Cashier was allowed to make the schedule for the front end, therefore she had made sure we had enough help to cover until lunchtime. We weren't expecting to get really busy until after church services let out either.

All 3 cashiers who were scheduled to open called in for various reasons. You read this right: all 3 cashiers who were to come in after I had called out. Meaning nobody was coming in until 1 p.m.:eek:

Nobody on the floor was able to run a register. We had one person in Produce, Market and Dairy/FF as well as Deli department each. The MOD was running grocery backstock to make sure we had those specials in stock (or trying to at least.)

Meanwhile, while Head Cashier was in the office, trying to do the closing for the previous day as quick as she could, the line was backing up faster than you can say "Free beer." Customers were understandably upset about the situation, but then so was I as I was the only cashier and trying to get them checked out as quick and as best I could.

Head Cashier heard my plight as my line went into the aisle and came out to open a till. It helped somewhat, but the lines kept growing faster than both of us could get them herded out w/their purchases.

One fellow got so upset, he asked if there was any way to make the lines faster. Head Cashier snapped momentarily and told him he could go to HT down the street if he wanted the lines to move quicker. We finally got the MOD up there to help bag (he never would put out a till and open a register up to help us though.)

Finally, another cashier came in at 1 and jumped in. Took another hour before we could get yet another body on a register so I could go to lunch. Then by the time I came back (half hour later) I only had less than an hour to work.

So in this case, it wasn't so much of not scheduling enough help, but rather a freakish event of scheduling enough help and nobody showing up.

One of the cashiers was terminated over the no-show, as it was the 3rd Sunday in a row she had called out for a shift. This one claimed she was stranded at the beach and had no way to get back to Greensboro (but it was suspected that she was at another coworker's house, as she was spotted out and about in town the previous afternoon.)

Becks
08-19-2006, 02:15 AM
Wow, DGoddess, that's one heck of a story.

I'm just curious, however... Was there a chance to try to call someone in (even though they were scheduled off)?

DGoddessChardonnay
08-19-2006, 02:21 AM
Wow, DGoddess, that's one heck of a story.

I'm just curious, however... Was there a chance to try to call someone in (even though they were scheduled off)?

Head Cashier had tried to call in a couple of people, but nobody could/would come in. But then before she could try to call someone else, I had to call her out to help run register.

We just did what we could and let the rest slide that day.

Becks
08-19-2006, 03:07 AM
Ah...

In a way, I don't blame people for not wanting to come in (the ones not scheduled), but I'm the kind of person that probably would have come in, if asked.

Worker-Intellectual
08-19-2006, 04:57 AM
I know we're just cashiers, but supposedly these jobs are springboards into higher paying jobs.

:lol: :lol: :lol: :lol:

That's a good one

Dark Psion
08-19-2006, 05:32 AM
Today was a study in Understaffing.

First, school is starting back up, so we lost two cashiers and two warehouse guys, all of which can only work 4pm-6pm during school days.

So, that starts us off with 4 people down. Ted quit last week due to a better paying job and he was done with the Bosses. The New Guy had a death in the family and had to fly back home up north. And we had one guy off after working about 9 days straight due to others vacations.

Boss#2 (the sister) is off on Friday, Boss#1 kept disapearing and reapearing all day, but I'm guessing it was school related. And then just to make things interesting, my supervisor discovers that the closing Delta Faucet plant in a nearby town is having it's auction today and takes off in a hurry.

That leaves two of us on the floor, one office supervisor, two cashiers and one guy in the warehouse.

Oh, did I mention that my supervisor told me to re-paint part of the store this week? :doh:

It was amazing, if I was up the ladder painting primer, a dozen customers came in. I come down to wait on them, and they leave and even the crickets are silent. Back up the ladder and the store is full again. :banghead:

Maybe my boss can pay me to stay up the ladder.

Crosshair
08-19-2006, 05:45 AM
What is this "overstaffed" you speak of?:confused: You mean you work someplace that actualy has TOO MANY people. Crap, I'd love to work in a place like that.:rolleyes:

Primer
08-19-2006, 09:51 PM
It was amazing, if I was up the ladder painting primer, a dozen customers came in.

Aww, so my portrait is in your store now? I'm so flattered!!:roll:

Rine
08-20-2006, 05:39 AM
It seems like at my store, whenever the cashier lead as a day off, a lot of cashiers decide that they have to have that day off and we get a ton of call ins and no shows.

Last Tuesday we had three cashiers closing (myself and two others) and no one giving us our dinner breaks, so I gave myself a break and then the next two. So for nearly two hours on a sorta busy night, we only had two registers open; one downstairs and one upstairs. It was a complete mess and the other managers did not help us at all. I had to make the decision to give myself my own break and make sure the other cashiers had their breaks too. Seemed like the managers had no idea of what was going on. Ugh, silly managers!

DistantStar
08-20-2006, 04:39 PM
I feel bad; my department is horribly understaffed at the moment (two people simply CANNOT do all the work in a Wally World softlines department on a weekend evening!!!!!!) and yesterday I had a migraine but tried to go in anyway, and ended up leaving before I clocked in. Couldn't do it. So last night, they had two people on the floor.

Three would have been inadequate. Two is a nightmare. One of the two is somebody who has just transferred over to us (Thank Gord!). I hated leaving her in the lurch like that, but I could hardly walk, let alone work.

ETA: Turns out there was only ONE person on the floor. They got a couple of other people from around the store to help, but when I heard that I felt worse.

Brighid45
08-22-2006, 12:53 AM
I work in a small food production plant. We make microbatches of a particular product and variations thereof. The official (BS) name for this is 'artisan food-making', but it's down to my employer being a total cheapskate who has absolutely no interest in setting up a more high-tech way of doing things--why should he when he's making a bundle off his low-tech setup? Anyway, we are chronically understaffed. When the summer/holiday help comes in the situation doesn't improve because the temps are allowed to do whatever they please--and in general, they don't choose to work. Stand around, yak on their phones, chat with each other, sure--but not work. That means we get to babysit them as well as keep up with our own jobs.

Also, when full-time people leave they are not replaced. Imo this is mostly because the other full time employees have been there for years and are paid somewhat more than the temps, so the employer saves some money by having fewer people do more. It's getting ridiculous though--we've been below skeleton-crew numbers for a long time now, with no hope of getting anyone else in. During the summer and especially over the winter holidays it gets really bad. Everyone is crabby as hell and a lot of stupid mistakes get made by too few people trying to do too much in too short a time.

Ringtail Z28
08-22-2006, 07:39 PM
It was funny at Target, they would intentionally over schedule on some days, especially weekends or the first of the month, because it was expected that a number of people would call in. So many people would call in at times we would end up short staffed anyways. Of course there was the occasional day where no one would call in and there could be two or three people in a department, not than anyone would complain though, that just gave us a chance to get things done.

The only over staffing that would take place on a regular basis was with management and they were useless anyways. There were times when there would be more managers than cashiers.

Lace Neil Singer
08-22-2006, 10:52 PM
I feel bad; my department is horribly understaffed at the moment (two people simply CANNOT do all the work in a Wally World softlines department on a weekend evening!!!!!!) and yesterday I had a migraine but tried to go in anyway, and ended up leaving before I clocked in. Couldn't do it. So last night, they had two people on the floor.

Three would have been inadequate. Two is a nightmare. One of the two is somebody who has just transferred over to us (Thank Gord!). I hated leaving her in the lurch like that, but I could hardly walk, let alone work.

ETA: Turns out there was only ONE person on the floor. They got a couple of other people from around the store to help, but when I heard that I felt worse.Don't feel bad. I get migraines mostly in the early morning, so I have to take time off for them on weekends mostly cuz of that. One Sunday it was so bad, I was throwing up stomach bile; I could barely even crawl to the bathroom to do so. I felt really guilty about not going in as the supermarket was very short staffed, but I knew I'd never even make it downstairs. My superiors know about my migraines and understand.

ginlyn32
08-22-2006, 11:32 PM
Ugh....I always remember the OVERstaffing! That was because the store was so dead but yet they wouldn't send anyone home. THey'd schedule us for Easter or New Years Day when most people are home. After about 5 pm....nothing. This was esp. true for Meijer's. They were so stupid.

Irving Patrick Freleigh
08-23-2006, 12:02 AM
Ugh....I always remember the OVERstaffing! That was because the store was so dead but yet they wouldn't send anyone home. THey'd schedule us for Easter or New Years Day when most people are home. After about 5 pm....nothing. This was esp. true for Meijer's. They were so stupid.

Thanksgiving is just as bad. We'll have a little bit of a rush between 10:00 and noon or so, than nothing. Absolutely nothing. And this is despite corporate's valiant attempts to turn Thanksgiving Day into a another big shopping day by starting one of their biggest sales of the year on that day.

Same thing goes for Easter, New Year's Eve and New Year's Day. Deader than dead.

The only day my store is closed is Christmas Day, and I imagine the day is not too far away when corporate decides to have some of its stores open that day as a "test", and then the following year all the stores will be open on Christmas Day. Gotta get a jump on Wally World, you know.

braindead
08-23-2006, 11:40 PM
We are understaffed and its getting even worse. Now when full time people leave they are not replaced. We cant have temps because its customer service and takes a good week of training before people can get on the phones not to mention they dont want to. Right now we are a customer service department of 4. 3 for taking live and one to working on calling back. and now our operator is leaving and they are not going to replace her so instead of an operator they will have 16 lines ringing into our phones. Its going to be horrible. we are drowning as it is and its only getting worse. :cry:

I_Hate_SCs
08-24-2006, 01:24 AM
It was funny at Target, they would intentionally over schedule on some days, especially weekends or the first of the month, because it was expected that a number of people would call in. So many people would call in at times we would end up short staffed anyways. Of course there was the occasional day where no one would call in and there could be two or three people in a department, not than anyone would complain though, that just gave us a chance to get things done.

The only over staffing that would take place on a regular basis was with management and they were useless anyways. There were times when there would be more managers than cashiers.

At my store, the schedule is always inversely related to the rushes and everything. For example, we open at 8am, and we're pretty much dead until 10:30-11am. During this down time, the schedule has at least 12 employees on the floor. About 8 of the 12 arrive a few hours before the store opens, so they leave a few hours before the closing crew would come in. At the same time, the store gets SLAMMED around 2:30pm-5pm. These 8 'early birds' who arrive before the store opens always leave by 2:30pm or so, right at the beginning of the rush, leaving the 4 people left over to run like chickens with their heads cut off answering phones ringing off the hook, customers asking every question known, and customers wanting every thing out of the back, etc. until the closers come in at 4pm. My store is just shy of a SuperTarget, we have the huge food dept, just not the bakery or deli. 4 people (1 of them held captive by SCs in Electronics at the counter) is NOT enough to cover the floor even when we're dead. Its crazy! Its the same way for the cashiers, we'd have 10 opening cashiers at 8am when nobody is shopping, but we would have 3 closing cashiers on a Saturday night when we are totally slammed and have the checkout lines going halfway into the store.