That's not what I asked..

[AnqeiicDemise]

Or, random answer time!

(I know, its been a while. I've been pretty happy with the current job until recently.)

CS -- can be read as Customer Suck, Confused Sally/Sam or Confused and Sucky. guess which goes with which!

May I have your first and last name, please?

CS: H-E-U-N-G-S-M-I-T-H
AD: -pause- And have you been h--
CS: Ishouldbeinthesystem
AD: --ere before? -pause- You said that was first name, H-E-U-N-G, last name S-M-I-T-H
CS: yes.yes.whatyoucantfindme?
AD: :oes this guy not breathe?:: I'm sorry, I can--
CS: H-E-U-N-G-S-M-I-T-H
AD: have your number please?
CS: icantbelieveyoucannotfindme! yousureyourenotspellingitright? H-E-U-N-G-S-M-I-T-H
AD: Yes, Heung Smith, h-e-u-
CS: OMG -le disgrunted, frustrated, arrogant sigh-forgetittrymynumber 123456789
AD: ::OMG, lay off the flippin' coffee!!:: -doesn't respond.-
CS: HELLO!? Are you there?
AD: Yes, I'm still here. May I have your num-
CS: 123456789
AD: -pause-
CS: HELLO?! ARE YOU THERE?!
AD: I'm sorry, you're going to fast, would you please slow down?
CS: omg!!THISISFRICKINREDICULOUS! Ijustwannamakemy hair appointment!?!
AD: I'd love to help you with that Would you mind rep--
CS: 123456798IDONTHAVETIMEFORTHIS!!GOD! - pause, silence, dialtone-


So, I manged to catch the number before she hung up. The name? Heung, Smith. As in Heung (comma) Smith. Smith was her first name. >.<

This is a new one.

AD: And the last four digits of your phone number is 4569?
CS: 4569? No! Its 1972.
AD: -suspects the guest wasn't paying attention- Okay, have you lived at 55 Street Rd, Someplace, Nv ?
CS: Yes.
AD: Have you ever had the number XXX-XXX-4569?
CS: -pause-
AD: ...
CS: Oh, I thought you were asking for my birth year.

What's in a name, 2

AD: And may I have your first and last name, please?
CS: 09/09/85
AD: Pardon?
CS: What did you just ask me?
AD: Your name.
CS: Oh. Oh. OH!! Sorry, I thought you asked for my birthday.

Getting closer

AD: May I have your first and last name please?
CS: Sanchez!
AD: And your first name?
CS: That is my last name.
AD: -pause- I know. I need your first name please.
CS: Why didn't you say so?

Return to Sender. No such number, address a no.

AD: Thank you for calling Ritzy Salon Place at Downtown Sompleace, State, this is Demise, how may I help you?
CS: I want to see Josephine
AD: Unfortunately, I do not have a Josephine in this location. Did you perhaps mean Sister Place?
CS: What? NO, I go there all the time, ALWAYS. Look it up!
AD: Sure thing, may I have your first and last name, please?
CS: Kalikiya Waliapula.
AD: -pause- Would you mind spelling that for me?
CS: K-a-l-k-i-y-a W-a-l-i-a-p-u-l-a. I was just there last month with Josephine!
AD: Alright, I found you. -pause- While it is true that you were here last month, Kalkiya, I do not see that you saw a Josephine. The only service I have in your records is a facial with Doreen. I see that you saw a Joanne two years ago, though. I know I have a Josephine at Sister Place. Would you like me to check there?
CS: No, I went to this place last month.
AD: Yes, you did, but you did not have a haircut with a Josephine, let alone a haircut.
CS: This is Salon Place at Location, yes?
AD: Yes, m'am.
CS: Josephine is petite, African-American, has two children and has a gay partner!
AD: I have an African-American hair cutter with two children and a gay partner but *his* name is Joe. Maybe you're thinking of him?
CS: It was a woman!
AD: -thoroughly confused now- May I put you on a brief hold? I'm going to check on something.

Cool Manager: This is CM with Sister Place, how can I help you?
AD: Hey, CM this is Demise at Other Place. May I ask you a rather odd, somewhat insensitive question? You know our peeps.
CM: Oh geeze, ask away.
AD: You know Josephine, right?
CM Yeah?
AD: Does she happen to be lesbian African American with two kids? I have a Kalikiya on the line who frequents both salons and swears she sees Josephine but at MY place and quite frankly, I think she's confusing people. She also says the kids are twins.
CM: That's alright girl, I know our peeps. Its okay. Josephine.. josephine. I know she *IS* African American and has two kids but I don't think she's gay. Then again, I could be wrong-- HEY, Josephine, good thing you just came in. You're married right? -pause- To a man or a woman? -silence- And your kids, they twins? -more silence- I just have a lady on the phone with Demise *insisting* she sees but over there.
AD: -twirling my thumbs here-
CM : Have you EVER gone to help out at Other Place? -- Demise, give me a sec.
AD: 'kay.

-two minutes later.

CM: Okay, girl, Sorry about that. See, Josephine has a gay sister she often talks about who HAS twins so maybe that's who this person is thinking of. But I've checked her record and..
AD: Yeah, she's NEVER seen Josephine at Your Place.
CM : Mmmhmm..
AD: -sigh- I wonder if she's confusing someone with Joe. 'Cause he does have a partner and he's African American but he's got a teenage boy and a toddler girl.
CM: I hear ya girl, I was gonna ask that.
AD: -pause- She's so sure of herself, y'know.
CM: Sweetie, we got people who come in swearing the sky is red and you just have to smile and nod.
AD: I hear ya. Okay, I'll talk to her.

AD: M'am, I had to call and check Sister Salon and while we do have a Josephine over there and IS African American, she's married to a man and has two children but they're not twins. I don't think this is our Josephine.
CS: ....
AD: Kalikiya?
CS: ...
AD: M'am?
CS: -very quietly- What salon did I call?
AD: Ritzy Salon Place in Downtown Someplace, State.
CS: ....
AD: ...
CS: I'm sorry. I called the wrong salon. I meant to call Uptown and .. not you...oh god. I'm SO SORRY!
AD: Its alright, don't worry about it. Is there anything that I can help you with at THIS location ?
CS: Dig me a hole to die in shame in?
AD: Don't worry about it. I'm a married woman and I've seen my share of stubbornness. Given my fair share too.
CS: You're a doll, but seriously. I really gotta go and hide this same.

You're not Captain Obvious.

CS: Are you open today?
AD: Yes sir.
CS: Are you serious?
AD: ... yes.
CS: Well, you're very unpatriotic! -hangs up

And so are you for wanting to do business during the fourth of july. Wait, was this a test? Oh dear.

Words mean things.

CS: I need to come in as soon as possible, today preferably and in the evening with Kesha. And for a Lengthy Service of Doom.
AD: -after struggling to find what she wants- I have a 630 today that someone just cancelled.
CS: No, that won't work. Do you have something sooner than that?
AD: I can do a 6...
CS: No, sooner than that!
AD: Unfortunately, the only other thing I have that would work would be at 1130 AM.
CS: That is PERFECT!

You.. said.. evening.

[Skarredmind]

CS: Oh, I thought you were asking for my birth year.

:boggle: What the... I don't even... So you're saying this person WASN'T born in the year 4569, then built a time machine just to come back and grace you with their presence? Unbelievable!

The proper response to the above question is, "You're kinda stupid aren't you?"

CS: Sanchez!
AD: And your first name?
CS: That is my last name.
AD: -pause- I know. I need your first name please.
CS: Why didn't you say so?

First name Dirty, check.

CS: Dig me a hole to die in shame in?
AD: Don't worry about it. I'm a married woman and I've seen my share of stubbornness. Given my fair share too.
CS: You're a doll, but seriously. I really gotta go and hide this same.

bonus points for realizing the SCness anyway I suppose...

CS: Well, you're very unpatriotic! -hangs up

And so are you for wanting to do business during the fourth of july. Wait, was this a test? Oh dear.

The terrorists need good hair too.

[Seshat]

AD: --ere before? -pause- You said that was first name, H-E-U-N-G, last name S-M-I-T-H

While I completely agree that this person's behaviour was sucky, you might have more luck in the future using 'personal name' and 'family name'. In many cultures, the first name is the family name - so from her POV, she answered you correctly.

But just in that one instance. And her behaviour during the conversation was entirely uncalled for.

[DGoddessChardonnay]

The terrorists need good hair too.

Of course. You wouldn't want them on an autopsy table with split ends, would you?

Palmer: I don't think this one's had a haircut in a while. Look at those split ends on his hair.

Ducky: Oh yes, the greek term is Trichoptilosis (from the Greek τριχο- tricho- "hair" and the New Latin ptilosis "arrangement of feathers in definite areas" from the Greek πτίλον ptilon "feather"), schizotrichia, and informally split ends, is the splitting or fraying of the hair-shaft due to excessive heat and mechanical stress.

[AnqeiicDemise]

While I completely agree that this person's behaviour was sucky, you might have more luck in the future using 'personal name' and 'family name'. In many cultures, the first name is the family name - so from her POV, she answered you correctly.

But just in that one instance. And her behaviour during the conversation was entirely uncalled for.

to be fair, the gues was not of Asian descent. I just couldnt think of any other last name sounding first name without blowing my cover, even by changing the first name to Smith. You are, however, right about family names vs last names. when I realize im conversing with someone from another culture, I try to clarify.

but despite the mix up, she was quite rude.turns out I wasnt the only one who she treated this way and had the same confusion with. I cant help but wonder if she ever got her appointment made.