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  • Customer accident *potential distress causer*

    Ok, I have a weird one involving customers having a self caused accident at line in Hellmart. Happened in another line that was facing me, so I saw all this directly, but was not directly involved.

    Readers beware, it involves an accident to an infant, if this would distress you unduly, read no further, *please*. Bothers me badly even now.

    It also involves a WIC order, but that fact is more a side note to the story, and isn't meant to be a debate over whether or how the program should exist, the story is about parenting fail, the method of payment is a side note at best only.

    *begin gap*


















    *end gap*

    I am on 4 express one fine evening during the predinner rush. 4 in our store faced 5, the first belted register on the grocery end, and thereby, the busiest normally.

    A couple comes thru 5 with 2 carts full of stuff, 3 children, one of whom is an infant in a carseat propped on the seat portion of cart # 2. Family has 5-6 WIC checks to fill, and what appears to be an ordinary order, involving diapers, etc. Mom is manning cart # 1, organizing the orders and wrangling her older children, who are young grade schoolers. She notifies Dad, who is carrying babe in the crook of one arm, that they need to trade out a couple of items in the last order, and would he go fetch them please? Dad places babe in carseat and heads out.


    A moment later I look up from checking out a customer's bread/eggs/etc. to see that baby is doing the inchworm thing in his carseat and tumbles out before anyone could catch him. Baby falls on his head, straight onto the floor.
    Dad didn't buckle him into the seat.

    Mom snatches him up off the floor and cradles him. Baby gives a couple of weak wails and a gulping sob or two, then quiets. I summon the CSM and give her the bullet on the situation. She speaks to the mother and offers to call the ambulance. Mom refuses. Mom also reports baby is to be operated on the next day for something to do with his skull sutures. (the plates in his head are growing together wrong, the spaces between these plates are called sutures. /medicalese)

    Mom and Dad finish entire order, still refusing ambulance and take it all home to put away, saying they will take baby to hospital tomorrow. Never heard anything about what happened after that. CSM took my report and the report of the cashier on 5 and told us if there were anymore questions we'd be let know, but nada.

  • #2
    Holy shit!

    Good on all of you to write down what happened...I hope you all noted that she refused the ambulance. The fact that the baby quieted worries me...
    My NaNo page

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    • #3
      Scared me too, it was the tone he had, as if he was too weak to cry louder or more, and it literally was just that brief. I had noticed he was very quiet and not moving much, I have 2 of my own and both of them would be very active and wanting to play and look at things when they were the approximate age of this kid. He was not alert or anything, just sorta floppy, even before coming out of the carseat.

      Documenting is a good way to keep your head around what happened, especially if you write it down when its' fresh.

      And this sort of thing, little ducks, is why you make the habit of buckling your kids in to their seats while they are little and not inchworming, so when they get old enough to squirm, they stay where you put 'em better.

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      • #4
        This happened to me the very first time my parents took me out in public. I did a header out of the grocery cart at the supermarket and landed on my head.

        No ill effects that we know of...
        Drive it like it's a county car.

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        • #5
          My mother did something similar with my youngest son, but it was at a park and the car seat was on a picnic bench. My son slammed his head into the seat, then flipped around and smashed his head a second time into the concrete under the table. She said he screamed bloody murder, and she called 911. The dean came into my classroom to tell me, and I simply dismissed my class and met the ambulance at the hospital. Thankfully he had no significant injuries, but he'd only been out of NICU for a couple weeks at the time, so I was in a suitable panic.
          At the conclusion of an Irish wedding, the priest said "Everybody please hug the person who has made your life worth living. The bartender was nearly crushed to death.

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          • #6
            Oh, and I would have probably called CPS if I were the manager. Failing to seek medical care after such an accident with such a young baby would be neglect/abuse in my eyes.
            At the conclusion of an Irish wedding, the priest said "Everybody please hug the person who has made your life worth living. The bartender was nearly crushed to death.

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            • #7
              Oh it is in mine, too, mathnerd, but I had no way to get the couple's name. And the other cashier wouldn't spill. CSM lost some respect in my eyes for that one.

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              • #8
                Sadly, unless the baby goes to childcare, that kid is in for a future of problems. (I don't know if its the case overseas, but here, if you are working or volunteering with children, you have to complete a mandatory notification course which is basically 8 hours of "this is what abuse looks like, this is what to do")
                The best professors are mad scientists! -Zoom

                Now queen of USSR-Land...

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                • #9
                  Hopefully the kid was in fact scheduled for surgery the next day. The prep work on that would easily show up something happened, even if (as I sadly suspect) the parents didn't report it.

                  And if what the mom said was true about the skull sutures, the kid was already in for a future of problems.

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                  • #10
                    When I was...eight(?) or so, we had a Space Walk (bouncy castle/inflatable bouncy thing) in our back yard after a birthday party. It had been deflated so that the rental place could come pick it up again. I wandered back there while nobody was looking and I, in my decidedly finite wisdom, decided to see what would happen if I plugged it in and rode it up as it inflated

                    I was able to hang on *almost* until I reached the top...and then I promptly slid down, noggin first, bounced on the grass/dirt, and, from what I can recall, shook my head and wandered back inside as one of my parents came rushing out to see what mischief I had been up to.
                    Quoth Antisocial_Worker View Post
                    No ill effects that we know of...
                    Same here! Unless, of course, you count the fact that we're posting on this site...or modding on it >_>
                    "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                    "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                    "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                    "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                    "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                    "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                    Acts of Gord – Read it, Learn it, Love it!
                    "Our psychic powers only work if the customer has a mind to read." - me

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                    • #11
                      Eric, now I know what's wrong with you. JK
                      "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

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                      • #12
                        Actually, my mom said it's quite common for babies to sometimes to silent instead of the expected wailing when stuff like that happens.

                        When I was a little under a year old, I outsmarted the baby gate and fell down the concrete stairs into the basement. My mom said that it was a good minute or two before I realized what I just did and really started crying.
                        You really need to see a neurologist. - Wagegoth

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                        • #13
                          FL - Oh, absolutely. One of the qualifications for being made a Mod on this site is lambast Trafalgar zwoop kaleidoscope Munchausen pickle. Or words to that effect.
                          "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                          "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                          "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                          "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                          "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                          "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                          Acts of Gord – Read it, Learn it, Love it!
                          "Our psychic powers only work if the customer has a mind to read." - me

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                          • #14
                            Geeze, I just flashed back to a baby that once came through the wholesale club one winter.

                            It wasn't a case of bumping their head. But it was wintertime, and it was cold out. I mean frigid cold, plus wind, so you get what I call "cut ya to the bone" cold.

                            This very small, very young baby hadn't been properly clothed against the cold by its parents. They had to call emergency medical help to rush the baby to the hospital.

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                            DON'T READ WHAT'S NEXT IT WILL MAKE YOU SAD AND/OR ANGRY
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                            [The baby didn't survive.]
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                            PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

                            There are only Four Horsemen of the Apocalypse because I choose to walk!

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                            • #15
                              My mom had just sat down on the toilet when she heard a loud "thunk" noise outside the house. By the time she got her pants back up, there were scrabbling noises coming from the roof. She dashed outside just in time to see my two older twin brothers, then 8 years old, up on the roof . . . with the dog.

                              And just in time as well to see my brother George start his parachute jump . . . with an open umbrella . . .

                              They would up going to the local clinic for what thankfully turned out to be only a sprained ankle.

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