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  • There are legitimate complaints...

    ... And then there are complaints that our guests have. I swear most of our guests are "speshul snowflakes"..
    These are taken right out of the online comments section of our surveys.

    - "the building is an old motel! It's not what I had in mind for my stay!
    Good for you for not researching the property before you booked...

    - "There were lots of outdoor workers dressed up in work attire. I would have not minded so much if I were one of them."
    Uh ya wtf are we NOT supposed to book in any workers?? They are our bread and butter in the slow season you twit!

    - "I would have appreciated enough towels in the room for the amount of guests, rather than have the desk clerk ask at check-in if I wanted an extra set of towels."
    Yea sorry for trying. Next time you can have NO towels because you can't even appreciate the effort I put in to make sure you had enough for everyone. We soft-block rooms so SORRY for not anticipating which room would have 4 people. Jerk.

    - "[cropped] and there was a power outage for 2.5 hours, making it so we couldn't shower or watch TV. This makes me cautious about staying again."
    A good example of customer standard time. I was here when the power was out, and it was only out for 45 min. And the water was not affected by the power outage (duh). I remember his wife... She had asked to switch rooms (no) asked to borrow our only flashlight (no) and whined at me a few times. It wasn't our fault the damn power went out.

    - "[cropped] The pool was not condusive to our children."
    Whatever the hell that was supposed to mean...

    - "There were so many spiders and the staff said they deal with them only once a week! And there was a bat. The lady said it's name was Charlie... We were scared for our children's safety!"
    Not only did we TELL you we dealt with the spiders EVERY DAY, but you asked my manager why the maintenance man was up on the scaffolding with a vacuum. The answer being spider management. Oh and the bat? A completely harmless fruitbat, which if you were not so damn dumb, you'd know they eat the spiders you hate so much.
    Oh and you stayed for 4 days. If it was so bad, no one was forcing you to stay.


    BONUS
    There was a guy that left us a really nice review on Expedia. His comments were "it was nice that the hottub, pool and waterslide were open to 11."
    Uh ya we don't have a waterslide, and our pool closes at 9. Way to "verify they paid and stayed" Expedia. Well technically he did, but at completely different hotel.

  • #2
    Quoth Skittles88 View Post

    BONUS
    There was a guy that left us a really nice review on Expedia. His comments were "it was nice that the hottub, pool and waterslide were open to 11."
    Uh ya we don't have a waterslide, and our pool closes at 9. Way to "verify they paid and stayed" Expedia. Well technically he did, but at completely different hotel.
    Maybe you were off and didn't check the condition of the bathroom in that room at the time..

    Comment


    • #3
      Quoth Skittles88 View Post
      - "I would have appreciated enough towels in the room for the amount of guests, rather than have the desk clerk ask at check-in if I wanted an extra set of towels."
      Yea sorry for trying. Next time you can have NO towels because you can't even appreciate the effort I put in to make sure you had enough for everyone. We soft-block rooms so SORRY for not anticipating which room would have 4 people. Jerk.
      This one I can see both sides of. As a hotel guest, it is frustrating when you book a room for four or five people and your room only has towels enough for two. Although, good for your hotel for asking at check-in if they wanted more. Most places make you call down and ask for the rest yourself.
      "Redheads have at least a 95% chance of being gorgeous. They're also concentrated evil." - Irv

      "This is all strange, uncharted territory and your hamster only has three legs." - Gravekeeper

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      • #4
        Spider.....management? *twitch* Every day?

        I hope you won't take it personally if I don't stay there...
        When you start at zero, everything's progress.

        Comment


        • #5
          Quoth MoonCat View Post
          Spider.....management? *twitch* Every day?

          I hope you won't take it personally if I don't stay there...
          Same here

          They complained and still stayed for FOUR DAYS?! Uh uh! Not me! 1 spider? Okay. 2? Okay. 3? .... maaaaybe. A damn infestation that requires daily maintenance? OH HELL NO!! I've seen Arachnophobia (1990). NO! Just NO!

          Comment


          • #6
            Quoth MoonCat View Post
            Spider.....management? *twitch* Every day?

            I hope you won't take it personally if I don't stay there...
            Lol nope. ^_^ I don't like them either but we have raid and brooms haha.
            They are only bad in the summer... Because we're right by a lake. We will take down the webs and 20 min later they are back, and worse than before.
            But they do a really good job of controlling the mosquito population.

            Comment


            • #7
              I can see that, actually. You probably wouldn't want to stay in many parts of Australia, then, either.

              Spider mothers produce thousands of young, which can travel quite long distances before settling. Just because your home/hotel/workplace is spider-free today, doesn't mean it'll be spider-free tomorrow.
              Seshat's self-help guide:
              1. Would you rather be right, or get the result you want?
              2. If you're consistently getting results you don't want, change what you do.
              3. Deal with the situation you have now, however it occurred.
              4. Accept the consequences of your decisions.

              "All I want is a pretty girl, a decent meal, and the right to shoot lightning at fools." - Anders, Dragon Age.

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              • #8
                Quoth emax4 View Post
                the condition of the bathroom in that room at the time...


                Quoth thatcrazyredhead View Post
                your room only has towels enough for two. Although, good for your hotel for asking at check-in if they wanted more.

                The impression I get of 'soft blocking' is that there are (for example) maybe 8 people reserving 3 rooms. Two each in two, four in a third or whatever. The hotel has no idea how they'll divvy up ahead of time, so standard towel quantities in each until check-in?

                Comment


                • #9
                  Quoth Skittles88 View Post
                  Oh and the bat? A completely harmless fruitbat, which if you were not so damn dumb, you'd know they eat the spiders you hate so much.
                  Oh and you stayed for 4 days.
                  um FRUITbats don't eat spiders, they eat well, fruit, and nothing else.
                  Honestly.... the image of that in my head made me go "AWESOME!"..... and then I remembered I am terribly strange.-Red dazes

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                  • #10
                    Quoth BlaqueKatt View Post
                    um FRUITbats don't eat spiders, they eat well, fruit, and nothing else.
                    Hmm I was mistaken. Either way, the bats are harmless, tiny, and actually kinda cute. The only way they would bite anyone would be if you were pestering it.

                    And in response to the soft-blocking: when a guest reserves, we reserve them a room type, not a particular room. The day of we assign room numbers, but all the time we play musical rooms with the guests when they check in, since a lot of people have requests they don't tell us before-hand (a lot of people can't do stairs, but don't bother to say that, resulting in us shifting things around to get them on the bottom floor.) Because of this even if at one point we know which room will have 4 people, that could change before they check in. Also a lot of people don't accurately book for the proper amount of guests. They figure babies/small children don't have to be claimed. Or plans change and they don't notify us until check in.

                    Comment


                    • #11
                      Quoth Skittles88 View Post
                      Lol nope. ^_^ I don't like them either but we have raid and brooms haha.
                      They are only bad in the summer... Because we're right by a lake. We will take down the webs and 20 min later they are back, and worse than before.
                      But they do a really good job of controlling the mosquito population.
                      This probably explains why there are so many big fat spiders down where my family stays in OBX. Spiders all over the damn place. I tend to leave 'em alone, and thus they leave me alone.

                      ... unless I find one inside. Then they get either thrown back outside, or-- if Mom is around-- killed, because Mom has no quarter when it comes to spiders.
                      PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

                      There are only Four Horsemen of the Apocalypse because I choose to walk!

                      Comment


                      • #12
                        Quoth Jay 2K Winger View Post
                        ... Mom has no quarter when it comes to spiders.
                        ... the legs stuck out all around the quarter, the spider heaved up with it on it's back, and scuttled off chortling, "Now I've got armor!"
                        I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
                        Procrastination: Forward planning to insure there is something to do tomorrow.
                        Derails threads faster than a pocket nuke.

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