... And then there are complaints that our guests have. I swear most of our guests are "speshul snowflakes"..
These are taken right out of the online comments section of our surveys.
- "the building is an old motel! It's not what I had in mind for my stay!
Good for you for not researching the property before you booked...
- "There were lots of outdoor workers dressed up in work attire. I would have not minded so much if I were one of them."
Uh ya wtf are we NOT supposed to book in any workers?? They are our bread and butter in the slow season you twit!
- "I would have appreciated enough towels in the room for the amount of guests, rather than have the desk clerk ask at check-in if I wanted an extra set of towels."
Yea sorry for trying. Next time you can have NO towels because you can't even appreciate the effort I put in to make sure you had enough for everyone. We soft-block rooms so SORRY for not anticipating which room would have 4 people. Jerk.
- "[cropped] and there was a power outage for 2.5 hours, making it so we couldn't shower or watch TV. This makes me cautious about staying again."
A good example of customer standard time. I was here when the power was out, and it was only out for 45 min. And the water was not affected by the power outage (duh). I remember his wife... She had asked to switch rooms (no) asked to borrow our only flashlight (no) and whined at me a few times. It wasn't our fault the damn power went out.
- "[cropped] The pool was not condusive to our children."
Whatever the hell that was supposed to mean...
- "There were so many spiders and the staff said they deal with them only once a week! And there was a bat. The lady said it's name was Charlie... We were scared for our children's safety!"
Not only did we TELL you we dealt with the spiders EVERY DAY, but you asked my manager why the maintenance man was up on the scaffolding with a vacuum. The answer being spider management. Oh and the bat? A completely harmless fruitbat, which if you were not so damn dumb, you'd know they eat the spiders you hate so much.
Oh and you stayed for 4 days. If it was so bad, no one was forcing you to stay.
BONUS
There was a guy that left us a really nice review on Expedia. His comments were "it was nice that the hottub, pool and waterslide were open to 11."
Uh ya we don't have a waterslide, and our pool closes at 9. Way to "verify they paid and stayed" Expedia. Well technically he did, but at completely different hotel.
These are taken right out of the online comments section of our surveys.
- "the building is an old motel! It's not what I had in mind for my stay!
Good for you for not researching the property before you booked...
- "There were lots of outdoor workers dressed up in work attire. I would have not minded so much if I were one of them."
Uh ya wtf are we NOT supposed to book in any workers?? They are our bread and butter in the slow season you twit!
- "I would have appreciated enough towels in the room for the amount of guests, rather than have the desk clerk ask at check-in if I wanted an extra set of towels."
Yea sorry for trying. Next time you can have NO towels because you can't even appreciate the effort I put in to make sure you had enough for everyone. We soft-block rooms so SORRY for not anticipating which room would have 4 people. Jerk.
- "[cropped] and there was a power outage for 2.5 hours, making it so we couldn't shower or watch TV. This makes me cautious about staying again."
A good example of customer standard time. I was here when the power was out, and it was only out for 45 min. And the water was not affected by the power outage (duh). I remember his wife... She had asked to switch rooms (no) asked to borrow our only flashlight (no) and whined at me a few times. It wasn't our fault the damn power went out.
- "[cropped] The pool was not condusive to our children."
Whatever the hell that was supposed to mean...
- "There were so many spiders and the staff said they deal with them only once a week! And there was a bat. The lady said it's name was Charlie... We were scared for our children's safety!"
Not only did we TELL you we dealt with the spiders EVERY DAY, but you asked my manager why the maintenance man was up on the scaffolding with a vacuum. The answer being spider management. Oh and the bat? A completely harmless fruitbat, which if you were not so damn dumb, you'd know they eat the spiders you hate so much.
Oh and you stayed for 4 days. If it was so bad, no one was forcing you to stay.
BONUS
There was a guy that left us a really nice review on Expedia. His comments were "it was nice that the hottub, pool and waterslide were open to 11."
Uh ya we don't have a waterslide, and our pool closes at 9. Way to "verify they paid and stayed" Expedia. Well technically he did, but at completely different hotel.
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