It's Monday. Typically a busy day for IT Service Desk in any case. This also being the first Monday back after the furlough, we expect it will be busier than usual.
I get to work today and find out that something with our profile servers went wrong. I believe the technical term is "gone all blargghetty." As a result, almost everyone at The Client was having log-in issues, and those that could log in were having a whole host of problems besides. It's been happening at least since the AM, and it's still happening now.
CW "WR" told me that at one point this morning, the calls waiting in the queue were in the triple digits. This NEVER happens. Even us here at the ITSD weren't immune to it. WR's problems got steadily worse. First he couldn't get into Trouble Ticket System. Then all his desktop icons disappeared. Then when he tried rebooting, his profile wouldn't load and he couldn't log back in for almost three hours.
I came in at 2PM, and my profile's one of those affected. So none of my preferences were saved, and TTS won't work for me either. I tried the other browser, and it crashed immediately. I tried to send an email about an unrelated issue, and the email program crashed. I've rebooted at least five times, and the problem isn't going away.
We have a message up on our incoming line-- so anyone who calls the ITSD will hear this message about these issues-- and we still have calls in the queue in the double digits (albeit only in the teens right now, but earlier it jumped up to 39).
I am seriously tempted to just say "screw this" and go home.
I get to work today and find out that something with our profile servers went wrong. I believe the technical term is "gone all blargghetty." As a result, almost everyone at The Client was having log-in issues, and those that could log in were having a whole host of problems besides. It's been happening at least since the AM, and it's still happening now.
CW "WR" told me that at one point this morning, the calls waiting in the queue were in the triple digits. This NEVER happens. Even us here at the ITSD weren't immune to it. WR's problems got steadily worse. First he couldn't get into Trouble Ticket System. Then all his desktop icons disappeared. Then when he tried rebooting, his profile wouldn't load and he couldn't log back in for almost three hours.
I came in at 2PM, and my profile's one of those affected. So none of my preferences were saved, and TTS won't work for me either. I tried the other browser, and it crashed immediately. I tried to send an email about an unrelated issue, and the email program crashed. I've rebooted at least five times, and the problem isn't going away.
We have a message up on our incoming line-- so anyone who calls the ITSD will hear this message about these issues-- and we still have calls in the queue in the double digits (albeit only in the teens right now, but earlier it jumped up to 39).
I am seriously tempted to just say "screw this" and go home.
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