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At my last review I was told I would be expected to respond to calls for backup cashiers, and bag purchases since I'm not register-trained. This was never told to me before, and I suspect it was thrown in there to justify a crappy review and an even crappier raise. But with the holidays fast approaching, management is making an emphasis of responding to requests for backup.
So it's late on a Sunday morning, I have nothing really important going on at the moment, and a page for backup cashiers comes over the PA. Might as well head up to the registers and see who I can help with bagging. I bag my own groceries at the grocery store, this will be a snap, right?
Ha ha ha ha ha ha.
I position myself at the counter and tell the cashier I will be bagging for her. The customer starts unloading her cart. It's heaped full with clearance merchandise, including several bags of candy and grocery items marked down because they're close to expiring. The cashiers scans it all and I get it into the bags.
Then out come the coupons. Five of them. One from the pharmacy good for $10 off a purchase of some amount, two of our Friends and Family coupons good for a percentage off discount on a purchase, and a couple other ones. She wants to use them all, but some cannot be combined with other offers, and the cashier tells her this. The customer protests, and one of the service desk ladies is summoned to explain further.
The lines at the checkouts are growing longer, and another cashier is paging a carryout. The customer is hemming and hawing, trying to figure out what coupon or coupons would give her the biggest discount. The store manager pages for all register-trained employees to swarm the registers, because the lines are now backing up into girls.
The cashier with the carryout pages again. Because I have all my customer's stuff bagged, and for all I know there is now nobody left on the salesfloor to do the carryouy, I leave to get that cashier's carryout. I go to the back, load up the piece of furniture (a recliner in this case), take it out to the customer and load it into his truck. When I get back inside, I notice the cashier has dumped out one of the customer's bags and is re-scanning everything that had been in it. At this time the checkout lines are still rather lengthy, but the people that had been in line behind the coupon customer had moved to other lanes.
I mentioned this to my supervisor, who had also been bagging purchases at a different register. She chuckled and told me "That could only have happened to you."
So it's late on a Sunday morning, I have nothing really important going on at the moment, and a page for backup cashiers comes over the PA. Might as well head up to the registers and see who I can help with bagging. I bag my own groceries at the grocery store, this will be a snap, right?
Ha ha ha ha ha ha.
I position myself at the counter and tell the cashier I will be bagging for her. The customer starts unloading her cart. It's heaped full with clearance merchandise, including several bags of candy and grocery items marked down because they're close to expiring. The cashiers scans it all and I get it into the bags.
Then out come the coupons. Five of them. One from the pharmacy good for $10 off a purchase of some amount, two of our Friends and Family coupons good for a percentage off discount on a purchase, and a couple other ones. She wants to use them all, but some cannot be combined with other offers, and the cashier tells her this. The customer protests, and one of the service desk ladies is summoned to explain further.
The lines at the checkouts are growing longer, and another cashier is paging a carryout. The customer is hemming and hawing, trying to figure out what coupon or coupons would give her the biggest discount. The store manager pages for all register-trained employees to swarm the registers, because the lines are now backing up into girls.
The cashier with the carryout pages again. Because I have all my customer's stuff bagged, and for all I know there is now nobody left on the salesfloor to do the carryouy, I leave to get that cashier's carryout. I go to the back, load up the piece of furniture (a recliner in this case), take it out to the customer and load it into his truck. When I get back inside, I notice the cashier has dumped out one of the customer's bags and is re-scanning everything that had been in it. At this time the checkout lines are still rather lengthy, but the people that had been in line behind the coupon customer had moved to other lanes.
I mentioned this to my supervisor, who had also been bagging purchases at a different register. She chuckled and told me "That could only have happened to you."
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