Had a lady come in at ~12AM. She had called earlier and spoken with Jeri, who is a fairly recent hire. She had told Jeri that the fact that this lady had no ID would be OK, that we would need other documentation to establish identity.
The lady comes in, and tells me this upfront. Lucky for me, my manager worked the 2nd shift tonight and was still here. She had some sort of car club membership card, with a blurry, long distance photo, and no name, and a car registration in someone else's name, as well as a couple of credit/debit cards and a AAA card.
My manager told her that we need something with a photo to establish identity, but she was insistent that because she had called earlier this had all been straightened out ahead of time. My manager refused to sell the room without ID, and the woman was literally in tears (she ostensibly needed the room because her son was going to undergo a procedure at the local hospital the next day).
She tried to plead her own disability (seeking sympathy), when he told her that she could try some of the other hotels in the area, claiming she was too disabled to do all that running around. Then she (literally in tears) talked about how she would have to sleep in her car.
She eventually left, when it became clear he wasn't going to budge.
SC
The lady comes in, and tells me this upfront. Lucky for me, my manager worked the 2nd shift tonight and was still here. She had some sort of car club membership card, with a blurry, long distance photo, and no name, and a car registration in someone else's name, as well as a couple of credit/debit cards and a AAA card.
My manager told her that we need something with a photo to establish identity, but she was insistent that because she had called earlier this had all been straightened out ahead of time. My manager refused to sell the room without ID, and the woman was literally in tears (she ostensibly needed the room because her son was going to undergo a procedure at the local hospital the next day).
She tried to plead her own disability (seeking sympathy), when he told her that she could try some of the other hotels in the area, claiming she was too disabled to do all that running around. Then she (literally in tears) talked about how she would have to sleep in her car.
She eventually left, when it became clear he wasn't going to budge.
SC
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