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A teenage girl I work with has the worst luck with customers. We work on the sales floor but we get called up to run lanes for awhile when they get backed up. The other night she was running a lane for about 45 minutes and had two horrible customers, both of them older ladies.
The first one...my co-worker, K, didn't realize that the register gives you the option to select 50% off, 75% off, etc. so that you don't have to figure it out in your head. She was having difficulty figuring out how much an item was to be with a percentage off that a manager on the phone told her to give her. She asked the customer.
C: "How did you even get to be a cashier, anyway??"
K: "...I'm not, I work on the floor."
C: "Then WHY are you up here??!"
Then K tried to scan some raw meat that was wrapped in a plastic bag. She couldn't get it to scan through the plastic so she slid it out of the bag, to which the customer squawked, "WHAT ARE YOU DOING??!"
As the lady was getting ready to leave she demanded, "WHERE are my strawberries??!" to which K pointed out which bag in her cart it was. Then the lady, glaring at her, stood at the end of her lane for almost a half an hour carefully reading over her receipt.
Only minutes later, K had another older lady come through her lane. As K began scanning the first items, the lady SMACKED her on the hand. "JUST wait a minute!!!" Then she started giving all these instructions. "All THESE items go in one bag, all THESE in another bag, blah blah blah..." "IF you don't bag them this way they will be too HEAVY and then you will have to load them into my car for me!"
Consider that K is the same co-worker in this story: http://www.customerssuck.com/board/s...d.php?t=100836
A while back K was getting a guy a hunting license...he was arguing about the price with her. I came up just as the guy was saying, "You have no idea what you're doing. You just have NO IDEA what you're doing!" Then he said "Come on" to his kid and they left. The whole time K was staring at the floor, gritting her teeth, struggling to keep her composure. A manager came by after the guy left and when K explained, she pointed out that K was actually 100% correct and the guy was WRONG in what he was arguing. Haha, what a dumbass.
One of the brand new cashiers who was just on her own after the all too brief training, was confronted by a customer after she got her receipt. "You were REALLY slow!! How OLD are you, anyway??" The cashier told her basically that it's none of her BUISINESS how old she is. I'm surprised she didn't then run to the manager.
Another tale....a co-worker, J, was asked an obscure question in her department by a couple of girls, the sort that really only the manufacturer would be able to answer. When J told them regretfully that she didn't know the answer, they replied, "Well, for working in this department you sure don't KNOW anything!" J was pissed but just walked away to avoid saying something that would get her in trouble. Several minutes passed and the girls actually went over to grocery to do more shopping and then had the gall to return and start mocking and harassing J, mimicking her ("I dunno, I dunno, I dunno!! Hahaha!!") to which J finally said, "LOOK, we're not in first grade, okay??" Then the girls, being miserable pieces of garbage, march straight over to C, the front end manager and complained about her being rude and unknowledgeable. She then pulled J into the office and gave her a BS spiel about how the customer is ALWAYS right and that J can be fired for "talking back like that", etc. This is the same manager from this tale: http://www.customerssuck.com/board/s...ad.php?t=76876
The first one...my co-worker, K, didn't realize that the register gives you the option to select 50% off, 75% off, etc. so that you don't have to figure it out in your head. She was having difficulty figuring out how much an item was to be with a percentage off that a manager on the phone told her to give her. She asked the customer.
C: "How did you even get to be a cashier, anyway??"
K: "...I'm not, I work on the floor."
C: "Then WHY are you up here??!"
Then K tried to scan some raw meat that was wrapped in a plastic bag. She couldn't get it to scan through the plastic so she slid it out of the bag, to which the customer squawked, "WHAT ARE YOU DOING??!"
As the lady was getting ready to leave she demanded, "WHERE are my strawberries??!" to which K pointed out which bag in her cart it was. Then the lady, glaring at her, stood at the end of her lane for almost a half an hour carefully reading over her receipt.
Only minutes later, K had another older lady come through her lane. As K began scanning the first items, the lady SMACKED her on the hand. "JUST wait a minute!!!" Then she started giving all these instructions. "All THESE items go in one bag, all THESE in another bag, blah blah blah..." "IF you don't bag them this way they will be too HEAVY and then you will have to load them into my car for me!"
Consider that K is the same co-worker in this story: http://www.customerssuck.com/board/s...d.php?t=100836
A while back K was getting a guy a hunting license...he was arguing about the price with her. I came up just as the guy was saying, "You have no idea what you're doing. You just have NO IDEA what you're doing!" Then he said "Come on" to his kid and they left. The whole time K was staring at the floor, gritting her teeth, struggling to keep her composure. A manager came by after the guy left and when K explained, she pointed out that K was actually 100% correct and the guy was WRONG in what he was arguing. Haha, what a dumbass.
One of the brand new cashiers who was just on her own after the all too brief training, was confronted by a customer after she got her receipt. "You were REALLY slow!! How OLD are you, anyway??" The cashier told her basically that it's none of her BUISINESS how old she is. I'm surprised she didn't then run to the manager.
Another tale....a co-worker, J, was asked an obscure question in her department by a couple of girls, the sort that really only the manufacturer would be able to answer. When J told them regretfully that she didn't know the answer, they replied, "Well, for working in this department you sure don't KNOW anything!" J was pissed but just walked away to avoid saying something that would get her in trouble. Several minutes passed and the girls actually went over to grocery to do more shopping and then had the gall to return and start mocking and harassing J, mimicking her ("I dunno, I dunno, I dunno!! Hahaha!!") to which J finally said, "LOOK, we're not in first grade, okay??" Then the girls, being miserable pieces of garbage, march straight over to C, the front end manager and complained about her being rude and unknowledgeable. She then pulled J into the office and gave her a BS spiel about how the customer is ALWAYS right and that J can be fired for "talking back like that", etc. This is the same manager from this tale: http://www.customerssuck.com/board/s...ad.php?t=76876
Even if it was a light swat, that's completely unacceptable.
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