So late last month I had an order come in on my site and one of the items had been discontinued. I emailed my client, explained the situation, issued a full refund for ONLY the item in question, placed their order and heard nothing more from them.
Fast forward to this morning....I wake up to another order from said customer....with a new item PLUS the item that was discontinued. Now I will freely admit its partially my fault for not taking the item off the website, but that would also mean that you completely ignored my last email.
this is the message they sent with their current order...
this is fully showing that they ignored my 2 emails and the notification of refund.
Fast forward to this morning....I wake up to another order from said customer....with a new item PLUS the item that was discontinued. Now I will freely admit its partially my fault for not taking the item off the website, but that would also mean that you completely ignored my last email.
this is the message they sent with their current order...
The last time I ordered something from here, I ordered a crystals, two books and this SAME incense pack, I never got the Incense... I did however pay for it, I got the other stuff however. ... Any way you could knock the price off of this incense pack since I already paid for one I didn't get? I paid with the same paypal account as I am using now
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