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So thought I'd share a bit of drama that happened to Hubby and myself at the tail-end of summer.
Imagine if you will logging into your e-mail late one evening only to find a pair of e-mails from Paypal. The first is a receipt of payment to Facebook Payments and catches you off guard, because you're rarely if ever on Facebook and have never had reason to send them money for anything. But hey, you think, maybe your husband bought something recently that had to go through them for some reason. He had one or two other recent purchases via Paypal, after all.
But then you look at the other: a warning from Paypal that they noticed suspicious activity on your account.
Yep, that's what I got to deal with back in August. Thankfully, Paypal's "suspicious activity" e-mail came only 10 minutes after the Facebook payment one, and included information that they'd already locked down my account just to be sure while they and I checked everything out.
I did some digging and discovered that the Facebook payment was in Taiwanese dollars to the tune of NT$3,000 or so ($103 in USD). I couldn't track down what group had supposedly received my money, but I dutifully filled out the fraud report form for Paypal to let them know that I in absolutely no way had authorized such a payment. I also went and changed the passwords on all my important accounts (Hubby helping out) and changed my security questions and whatnot to make sure I wouldn't get locked out of Paypal and other sites should someone have actually gotten a hold of my information to do this in the first place. Then, while I waited for Paypal to get a hold of Facebook and sort things out, I did some more poking around.
Apparently Facebook had somehow gotten an authorized payment attached to my Paypal account without me ever authorizing it. I immediately shut that down once I found out about it (and sent Paypal feedback to the effect that I was not happy that this happened without my knowledge at ALL).
In the end, it took about a week but Paypal finished resolving the issue in my favor and restored my account access in full. You can bet that since then I've been keeping my eye on the billing agreement section of the site to make sure nothing else pops up.
But I'm definitely happy that Paypal was faster on the draw than I was and helped out with that. I can't imagine trying to get my money back from Facebook all by my lonesome.
Imagine if you will logging into your e-mail late one evening only to find a pair of e-mails from Paypal. The first is a receipt of payment to Facebook Payments and catches you off guard, because you're rarely if ever on Facebook and have never had reason to send them money for anything. But hey, you think, maybe your husband bought something recently that had to go through them for some reason. He had one or two other recent purchases via Paypal, after all.
But then you look at the other: a warning from Paypal that they noticed suspicious activity on your account.
Yep, that's what I got to deal with back in August. Thankfully, Paypal's "suspicious activity" e-mail came only 10 minutes after the Facebook payment one, and included information that they'd already locked down my account just to be sure while they and I checked everything out.
I did some digging and discovered that the Facebook payment was in Taiwanese dollars to the tune of NT$3,000 or so ($103 in USD). I couldn't track down what group had supposedly received my money, but I dutifully filled out the fraud report form for Paypal to let them know that I in absolutely no way had authorized such a payment. I also went and changed the passwords on all my important accounts (Hubby helping out) and changed my security questions and whatnot to make sure I wouldn't get locked out of Paypal and other sites should someone have actually gotten a hold of my information to do this in the first place. Then, while I waited for Paypal to get a hold of Facebook and sort things out, I did some more poking around.
Apparently Facebook had somehow gotten an authorized payment attached to my Paypal account without me ever authorizing it. I immediately shut that down once I found out about it (and sent Paypal feedback to the effect that I was not happy that this happened without my knowledge at ALL).
In the end, it took about a week but Paypal finished resolving the issue in my favor and restored my account access in full. You can bet that since then I've been keeping my eye on the billing agreement section of the site to make sure nothing else pops up.
But I'm definitely happy that Paypal was faster on the draw than I was and helped out with that. I can't imagine trying to get my money back from Facebook all by my lonesome.
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