The CSR was kind of a pain, but really the suck here is with the credit card company in general.
A little over a month ago, I requested a new credit card be sent out. I received a card - with a new number - dated as valid from 10/15/13 to 01/2015. New card received & activated, I proceed to go about using it. Yay, I can haz stuff!
Tonight, I tried to buy a Humble Bundle with my card only to have payment refused because the card had expired. I figured it was a typo and my silly fingers typed 2013 as the expiration date. So I did it again, making sure to type the correct date. Still declined due to expired card. I haz confuse.
I called my credit card management company, which is Elan Financial Services, to make sure there was no problem with my card. I still thought it was due to a glitch. I can haz stupid.
But no. That was not the case. No, you see on 10/18/13 (3 days after my new card was issued) they issued a NEW new card! With rewards, just for me! And an extended expiration date! YAY!!!!!!
Except for on small problem: I never received that new card. Nor the 'prior notice' that was supposedly mailed to tell me all about the new card with new rewards. But, hey, the 'old' new card was still valid for 30 days. So, it wasn't until tonight that I discovered there has been a valid & activated credit card in my name floating about somewhere that I didn't know about. That card has been active since 10/21/13. Good to know. Now, I can haz ANGRY!
Despite the urge to go HULK SMASH on my phone, I knew the phone did nothing wrong. The Elan CSR kept repeatedly cutting me off mid-complaint to tell me that I had 100% fraud protection (on the card I never got that I didn't ask for and didn't know was coming) so everything would be just fine. Uh huh. I can haz disbelief.
So, now I have a NEW new new card (with rewards!) that is being rush delivered to me. With yet another new number that has to be updated with all of my recurring vendors. If they issue a NEW new new new card 3 days later, I will never do business with them again. I'm considering closing the account anyway over this little debacle, despite that it is fee free, with a reasonable interest rate, and 3x higher credit limit that my other cards. It's a good plan on paper. The execution leaves a bit to be desired.
I'm also going to go to Greylock Federal Credit Union and express my lividness at the situation and extreme dismay over the fact that Elan Financial Services is the company they have chosen to manage their credit card program.
Given the choice, I recommend never getting a credit card that is managed by Elan. You can do better. You deserve better.
A little over a month ago, I requested a new credit card be sent out. I received a card - with a new number - dated as valid from 10/15/13 to 01/2015. New card received & activated, I proceed to go about using it. Yay, I can haz stuff!
Tonight, I tried to buy a Humble Bundle with my card only to have payment refused because the card had expired. I figured it was a typo and my silly fingers typed 2013 as the expiration date. So I did it again, making sure to type the correct date. Still declined due to expired card. I haz confuse.
I called my credit card management company, which is Elan Financial Services, to make sure there was no problem with my card. I still thought it was due to a glitch. I can haz stupid.
But no. That was not the case. No, you see on 10/18/13 (3 days after my new card was issued) they issued a NEW new card! With rewards, just for me! And an extended expiration date! YAY!!!!!!
Except for on small problem: I never received that new card. Nor the 'prior notice' that was supposedly mailed to tell me all about the new card with new rewards. But, hey, the 'old' new card was still valid for 30 days. So, it wasn't until tonight that I discovered there has been a valid & activated credit card in my name floating about somewhere that I didn't know about. That card has been active since 10/21/13. Good to know. Now, I can haz ANGRY!
Despite the urge to go HULK SMASH on my phone, I knew the phone did nothing wrong. The Elan CSR kept repeatedly cutting me off mid-complaint to tell me that I had 100% fraud protection (on the card I never got that I didn't ask for and didn't know was coming) so everything would be just fine. Uh huh. I can haz disbelief.
So, now I have a NEW new new card (with rewards!) that is being rush delivered to me. With yet another new number that has to be updated with all of my recurring vendors. If they issue a NEW new new new card 3 days later, I will never do business with them again. I'm considering closing the account anyway over this little debacle, despite that it is fee free, with a reasonable interest rate, and 3x higher credit limit that my other cards. It's a good plan on paper. The execution leaves a bit to be desired.
I'm also going to go to Greylock Federal Credit Union and express my lividness at the situation and extreme dismay over the fact that Elan Financial Services is the company they have chosen to manage their credit card program.
Given the choice, I recommend never getting a credit card that is managed by Elan. You can do better. You deserve better.
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