Just a short ID story. This guy seriously cheesed me off. He comes up and is like “I had a cabin on (two days ago) and I need to check in to my new cabin. Is it the same one?”
“I don't know, let me check.” I look it up and tell him the room number. It's a different cabin. He seems satisfied with this. “Okay, I'll need to see a photo ID and a credit card.”
“The credit card is the one you have on file.”
“Yes, we do have a credit card on file, but I need to physically swipe a card to prove that you were here, and for incid-”
“Okay, okay.” He shoves his card at me angrily.
I wait.
He stares at me.
I wait some more.
“I'll need to see a photo ID as well.”
“I was just here! They checked me in to (room number) on (day two days ago)!”
“Yes, I'm aware of that, but I did not personally check you-”
“I was just here two days ago!”
At this point I gave up on seeing the ID and said “Okay, can you verify the address?”
“YOU HAVE IT ON FILE!”
“I know that. Could. You. Please. Say. The Address. To me.”
“(sulkily states address)”
I resume my friendly demeanor and check him the rest of the way in with no problems.
Seriously, people? WHAT IS SO FUCKING HARD ABOUT THIS??? I DID NOT CHECK YOU IN, I DON'T KNOW YOU FROM ADAM, AND YOU'RE GETTING HUFFY WITH ME FOR PROTECTING YOUR INFORMATION AND YOUR RESERVATION??? And what makes you think you're so fucking special that, like, time STOPPED two days ago when you checked in for the desk clerk who checked you in to pull me aside from whatever I was doing and say "This is Mr. So-and-So, and we don't ever ask for his plastic because he's speshul!"???
“I don't know, let me check.” I look it up and tell him the room number. It's a different cabin. He seems satisfied with this. “Okay, I'll need to see a photo ID and a credit card.”
“The credit card is the one you have on file.”
“Yes, we do have a credit card on file, but I need to physically swipe a card to prove that you were here, and for incid-”
“Okay, okay.” He shoves his card at me angrily.
I wait.
He stares at me.
I wait some more.
“I'll need to see a photo ID as well.”
“I was just here! They checked me in to (room number) on (day two days ago)!”
“Yes, I'm aware of that, but I did not personally check you-”
“I was just here two days ago!”
At this point I gave up on seeing the ID and said “Okay, can you verify the address?”
“YOU HAVE IT ON FILE!”
“I know that. Could. You. Please. Say. The Address. To me.”
“(sulkily states address)”
I resume my friendly demeanor and check him the rest of the way in with no problems.
Seriously, people? WHAT IS SO FUCKING HARD ABOUT THIS??? I DID NOT CHECK YOU IN, I DON'T KNOW YOU FROM ADAM, AND YOU'RE GETTING HUFFY WITH ME FOR PROTECTING YOUR INFORMATION AND YOUR RESERVATION??? And what makes you think you're so fucking special that, like, time STOPPED two days ago when you checked in for the desk clerk who checked you in to pull me aside from whatever I was doing and say "This is Mr. So-and-So, and we don't ever ask for his plastic because he's speshul!"???
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