Don't dare me to call your bluff

[retro]

You've ran out of your data allowance and you're now being charged for data? Sorry to hear that. Oh, and you're gonna shout at me because you keep going outside of your allowance every month too? Of course you are.

Okay, so now you're daring me to turn off your data?

Done.

Have a nice day.

----------------------------------------

Don't dare me to call your bluff because chances are I will. Like a customer about five years ago who called up to complain about roaming charges on the account. We both agreed to meet half-way on the charges because he admitted to using the phone while abroad. (It was about £250 off a £500 roaming bill so it was still expensive.)

Two weeks later he's back on the phone to us and by some miracle he gets me again He' decided he's not happy with the credit I've given him and he's being pretty obnoxious about it as well. I spoke to my manager and this was what I said next.

Sorry to hear that, I've taken that credit off the account. Have a nice day.

[BrenDAnn]

Not fucking with the people who control the accounts for the bills you pay should, it seems, be right up there with not fucking with the people who make your food. Maybe it's just you, though. Either way, these folks just seem to love fucking themselves with their own stupidity.

[Jay 2K Winger]

Not fucking with the people who control the accounts for the bills you pay should, it seems, be right up there with not fucking with the people who make your food. Maybe it's just you, though. Either way, these folks just seem to love fucking themselves with their own stupidity.

Also right up there with not fucking with the police.

[DGoddessChardonnay]

Damn . . . it's like there are people out there who just create drama when there's none to be had.

And I've had the occasion to go over my data before on my wireless . . . after two months of it, I ended up changing my plan. In the meantime, I just paid the bill and went on with life. Gotta have my phone, and it won't work without a data plan. So paying my bill without a peep (except from my Mom, who would just roll her eyes and shake her head) and try to watch how much I used the next month.

Like, really how hard is that? I'm not made of money (wish I were) but I bust my ass to make sure the bills get paid each month, so it's so much easier to check online with the wireless company and see what your best deal is for the money (and if you have questions, they have online chat so you can talk with a CSR or you can call by phone.) Makes life easier for me at least.

So really, why can't more people think like ME and do some reading up and asking questions instead of getting all bent out of shape over the damn bill?

[CrappyToHelp]

beautiful post of logic and reason

I agree! I've ran out of data for my plan and it doesn't restart until 10th February. I have it capped so I can top it up and use the credit like on a PAYG phone. Next month, I'll increase the allowance.

Why don't people understand how easy it is?

My provider even send me emails before my billing date, saying "You have used xxxxMB of data this month. Your current plan is sufficient/is not sufficient - your best plan would be xyz for £x a month."

Christ almighty.

[XCashier]

So really, why can't more people think like ME and do some reading up and asking questions instead of getting all bent out of shape over the damn bill?

Because that requires work! And thinking! It's so much easier to yell at someone else until they get sick of you and do what you want to shut you up! [/SCspeak]

BTDT, far too many times. Life would be so much easier if people would use their brains, wouldn't it?

[LesserSouthernFroglet]

Using brains to think? Is that what they're for? Not just to stop the wind whistling in one ear and out the other? Who knew??

[retro]

The first example did have a longer conversation that also involved me giving him several options which were either changing the tariff, adding a higher internet package or turning off his phone's background data. He didn't want to do any of them. He just wanted to be able to keep on using his data as much as he liked for free.

Yeahhhhhh, er no. Hence why he dared me to turn off his data.

[AccountingDrone]

I have 3G Watchdog installed on my phone, but then it isn't really useful other than telling me how much I have used because I have a grandfathered in unlimited data plan [well and I rarely actually use anywhere near what would be the normal max, I think my heaviest usage was 2. something under half gig one month - we were on our cross country trip and I was using it as a GPS and looking up restaurants.]

I think the only way we would screw up the account would be going over on texts or accidentally roaming into Canada or something like that. We were very careful to turn off the phone updating and such when we cruise so we don't get hit with Caribbean roaming and data charges. I paid for an hour of internet access mid cruise to check my emails and that was it. Oddly enough, I do actually own a German burn phone for when I travel in Europe, it was cheap enough ob base in Ramstein, I think I paid $25E for it, and all I need to do is put money onto it every now and again [I use it to use an online text to cell phone occasionally to harass a friend of mine in Germany and put money on it to keep it active.]

[wolfie]

My provider even send me emails before my billing date, saying "You have used xxxxMB of data this month. Your current plan is sufficient/is not sufficient - your best plan would be xyz for £x a month."

Why can't some cellphone company come up with a "what plan do I need?" plan. For $10/month (on top of the cost of the retroactively-picked plan, with a minimum 6 month commitment to this feature) it will analyze your usage (daytime minutes, evening/weekend minutes, roaming on the other side of the 49th minutes, "home" data usage, roaming data usage, etc.), pick the plan which (for that month) would have been the cheapest, bill you for that, and print a summary of usage along with "for this month, our plan X with Y minutes and Z megabytes was the cheapest for you". If someone is consistently getting the same plan, they can then opt to switch to that plan when their commitment to the WPDIN plan ends (with my cell carrier, the 2 or 3 year commitment is to have *A* plan with them for that time period, you can switch between plans as your needs change). Perfect for someone whose usage is going to change and they don't know what plan is best for them - in my case, it was going from a PAYG phone for emergencies only to a subscription plan when I left factory work to become an OTR (and cross-border) trucker.

[CrappyToHelp]

logic and reason

That'd be fantastic. I don't know either.

One idea I had at work today is the idea of having a flexible plan with credits instead of data/minutes/texts. 5000 credits a month or whatever for £15.

Text - 1 credit
Data - 3 credits per megabyte
Calls - 5 credits per minute

Then have the option to be able to buy unlimited packages (like unlimited data for 4000 or so).

I use maybe 20 minutes of calls a month, but get 500. I'd love to redistribute this to a better place. I'd gladly pay more for the flexibility and convenience.